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Volkswagen of Salem - Service Center

Salem, OR

4.1
416 Reviews
Call Service Center (503) 400-6307

416 Reviews of Volkswagen of Salem - Service Center

Sort by
September 22, 2024

On time, efficient with up front cost estimates. Timely ride service. All around great service. More

by JillD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Gonzales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 23, 2024 -

Volkswagen of Salem responded

Thanks, Jill, for sharing your thoughts about your experience with Volkswagen of Salem. We appreciate your business and hope to see you again soon! Best Regards, Gregory Bell Service Manager gbell@lithia.com

September 19, 2024

Very speedy and efficient. In check in and service. Always enjoy having my Tiguan returned to me clean and vacuumed. Thx VW of Salem. More

by DLEAONARD30
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gregory Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 19, 2024 -

Volkswagen of Salem responded

Thank you for sharing your thoughts about your experience with Volkswagen of Salem. We appreciate your business and hope to see you again soon! Best Regards, Gregory Bell Service Manager gbell@lithia.com

September 16, 2024

I was told service would take 2 days but it took 5 days forcing me to change traveling plans. More

by WNG4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gregory Bell
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 17, 2024 -

Volkswagen of Salem responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Best Regards, Gregory Bell Service Manager gbell@lithia.com

September 14, 2024

Definitely recommend them! It was very easy to buy and helpful! Would go back again More

by MIA
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter
Report | Print
Sep 15, 2024 -

Volkswagen of Salem responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything Peter or our team can assist you with in the future, please let us know. Best Regards, Gregory Bell Service Manager gbell@lithia.com

September 14, 2024

Pleasant staff, do excellent work, could be more transparent with pricing and labor charges are high. More

by JARHEAD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gregory Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Gonzales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 15, 2024 -

Volkswagen of Salem responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Volkswagen of Salem, we look forward to having you as a valued customer for many years to come! Best Regards, Gregory Bell Service Manager gbell@lithia.com

September 13, 2024

This was an awful experience and I wouldn't recommend this shop to anyone. The staff was rude and condescending. The place was dirty and smelled like human xxxxxxxxx. More

by CARLAJO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gregory Bell
1.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Gonzales
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 16, 2024 -

Volkswagen of Salem responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. Best Regards, Gregory Bell Service Manager gbell@lithia.com

September 13, 2024

Service was excellent. The service writer kept me informed of when vehicle would be finished and how much it would cost. More

by SDLAURIE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gregory Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Gonzales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 15, 2024 -

Volkswagen of Salem responded

Thanks for sharing your thoughts about your experience with Volkswagen of Salem. Gregory, Daniel, and our team appreciate your business and hope to see you again soon! Best Regards, Gregory Bell Service Manager gbell@lithia.com

September 13, 2024

Pleasant And helpful. They stayed way past closing time to help me get the car. More

by PPP9977
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Wenzel
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 15, 2024 -

Volkswagen of Salem responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Best Regards, Gregory Bell Service Manager gbell@lithia.com

September 12, 2024

Great outfit. Good people Fair priced vehicles. Trusrtworthy. Fiendly honest. Easy to work with. They keep their word More

by GWAGER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gregory Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Gonzales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Hunsaker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Ledgerwood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jesse Reck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Reid
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Rose
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Stabler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Wenzel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erin Stack
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 13, 2024 -

Volkswagen of Salem responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Volkswagen of Salem. Best Regards, Gregory Bell Service Manager gbell@lithia.com

September 12, 2024

Everyone is always polite and informative. The place is always clean the snack area helps when you have a longer stay. More

by JS.re
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gregory Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Gonzales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 13, 2024 -

Volkswagen of Salem responded

Thank you for choosing Volkswagen of Salem. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Best Regards, Gregory Bell Service Manager gbell@lithia.com

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