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Volkswagen of Salem

Salem, OR

4.3
968 Reviews
Volkswagen of Salem isn't only a place for those in the market for a new Volkswagen car. We're also the go-to spot for those already behind the wheel. Customers find our car service and maintenance center, also located in Salem, Oregon, both convenient and competent. It doesn't stop there-- Volkswagen of Salem also host an array of services to personalize or enhance your Volkswagen driving experience. Just ask our onsite auto parts and accessories department what we mean. Still not clear about why so many trust Volkswagen of Salem for all of their Volkswagen needs? Visit our dealership at 3335 Del Webb Ave NE Salem, Oregon and find out for yourself!
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3335 Del Webb Ave NE

Salem, OR

97301

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Showing 968 reviews

May 04, 2025

Very knowledgeable and efficient. Able to answer questions that other VW service departments could not. More

by K.HOOGE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gregory Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joshua McElwain
May 04, 2025 -

Volkswagen of Salem responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Best Regards, Gregory Bell Service Manager gbell@lithia.com

May 03, 2025

9.= she She even crawled through our window to get our house keys ?? which the husband locked in the house. More

by SNOWANDKIDS
Recommend Dealer
Yes
Employees Worked With
Thonda
May 03, 2025 -

Volkswagen of Salem responded

Thank you for sharing your experience with us! We're happy to hear it went well and truly appreciate your feedback. Best Regards, JJ Hunsaker General Manager jhunsaker@lithia.com

May 03, 2025

They had the truck I wanted and very friendly salesman helped us get the truck with the payments I wanted. More

by TORR541
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Wenzel
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ismael Jimenez
May 03, 2025 -

Volkswagen of Salem responded

Thank you for sharing your experience with us! We're happy to hear it went well and truly appreciate your feedback. Best Regards, JJ Hunsaker General Manager jhunsaker@lithia.com

May 03, 2025

Salesperson was pushy, didn't take time to understand what I wanted, and I ended up in a car I don't actually like. After the transaction was finished and we were waiting on finance he tried this weird ' More

by MEGAN.E.EICHELBERGER
Recommend Dealer
No
Employees Worked With
Dyma?
May 07, 2025 -

Volkswagen of Salem responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, Megan, and hopefully, we can get to the bottom of this. Best Regards, Gregory Bell Service Manager gbell@lithia.com

May 03, 2025

VW of Salem was great to work with. Chase really knew the vehicle and was very personable. Michael kept the paperwork as painless as possible and everyone treated us kindly. More

by ACOSTA
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Wenzel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chase Morgan
May 04, 2025 -

Volkswagen of Salem responded

It's fantastic to hear that we provided you with great customer service while assisting you! We truly appreciate the opportunity to do business with you. Thanks for choosing Volkswagen of Salem! Best Regards, JJ Hunsaker General Manager jhunsaker@lithia.com

May 03, 2025

On time, transparent and excellent customer service. He was very helpful on going theough the things that needed to be done More

by ILSENATALIA.DIXON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gregory Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Gonzales
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 03, 2025 -

Volkswagen of Salem responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Volkswagen of Salem, we look forward to having you as a valued customer for many years to come! Best Regards, Gregory Bell Service Manager gbell@lithia.com

April 29, 2025

We have had only good experiences at this location. We will continue to purchase our VW from here More

by MMCEACHERN7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gregory Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Gonzales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 29, 2025 -

Volkswagen of Salem responded

Thanks for sharing about your experience with Volkswagen of Salem. We appreciate your business and hope to see you again soon! Best Regards, Gregory Bell Service Manager gbell@lithia.com

April 29, 2025

I loved the way I was treated from jet waiting for me at the front door outside and shook my hand as I got out of the car More

by STACEYMBURTON
Recommend Dealer
Yes
Employees Worked With
Matthew Reid
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matthew Reid
Apr 29, 2025 -

Volkswagen of Salem responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Best Regards, Gregory Bell Service Manager gbell@lithia.com

April 29, 2025

Tonya was great and a lot of help answering questions I had about purchasing my electric vehicle! More

by Dale
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tonya, Cervantes
Apr 29, 2025 -

Volkswagen of Salem responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Best Regards, JJ Hunsaker General Manager jhunsaker@lithia.com

April 28, 2025

We waited for over 3 hours for papers to be drawn up while our kids and their babysitter waited. We told them we were kind of in a hurry because she was supposed to be off at 7;30 PM but they didn't eve More

by NICCIKIRK
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Az
Apr 28, 2025 -

Volkswagen of Salem responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Best Regards, JJ Hunsaker General Manager jhunsaker@lithia.com

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