Volkswagen of Downtown Chicago - Service Center

Alonso was great but communication in general when you first arrive at the dealership with an appointment needs some work. Little to no acknowledgement when we arrived in the service bay. One person told first arrive at the dealership with an appointment needs some work. Little to no acknowledgement when we arrived in the service bay. One person told us to wait outside with the car and another came out and told us we should go into the office. But Alonso redeemed the situation well More

Excellent customer service, very informative, congenial personality, responsible approach to my request. Enjoyed the experience very much. personality, responsible approach to my request. Enjoyed the experience very much. More

Was very informative and helpful. He appraised my vehicle and and overall positive experience with angel. He appraised my vehicle and and overall positive experience with angel. More

Excellent staff explain everything pretty well complete the work in the timely manner Excellent staff, staff explain everything completely with details, the work was completed in a timely manner the work in the timely manner Excellent staff, staff explain everything completely with details, the work was completed in a timely manner More

Oil changes and recall repairs were done professionally. Alonso is a hoot. Very friendly. I appreciate the quick car wash. It was a while it wasn't available during construction. Kudos for the sparkling fla Alonso is a hoot. Very friendly. I appreciate the quick car wash. It was a while it wasn't available during construction. Kudos for the sparkling flavored water machine. Might go back for that alone. More

Service here was very fast and amazing. Will definitely be coming back again for my vehicle needs. Will definitely be coming back again for my vehicle needs. More

I called to discuss a part. Cameron stough was very helpful and informative throughout the whole procedure and was upfront on the costs. In whole it was a great experience! Cameron stough was very helpful and informative throughout the whole procedure and was upfront on the costs. In whole it was a great experience! More

I just want to thank you Keion Carter for helping me with my purchase. I really appreciate you taking the time to answer any questions I had and directing me to what best fits my car. I look forward to purch my purchase. I really appreciate you taking the time to answer any questions I had and directing me to what best fits my car. I look forward to purchasing more services at Volkswagen, thanks for your service. More

A Young man By the Name of Keion was a great help. He was patient and helped me explore the best options for my budget! Keep up the great work ! He was patient and helped me explore the best options for my budget! Keep up the great work ! More

Felt a bit pricey in terms of cost benefit for maintenance. The staff were great but the car wash could have been better maintenance. The staff were great but the car wash could have been better More