Volkswagen of Downtown Chicago - Service Center

Poor time management and customer service. I waited over 35 minutes to be seen for an oil change and was quoted two hours Upon my return, the vehicle had not even been seen yet. This is in t I waited over 35 minutes to be seen for an oil change and was quoted two hours Upon my return, the vehicle had not even been seen yet. This is in the middle of the week and there was only two cars in front of me. Most importantly they want to charge nearly double for an oil change compared to other local VW dealers. More

Service desk could be more specific and let me make my decision on what I want to do. decision on what I want to do. More

Luis did not return my calls nor confirm the vehicle was ready for pick up. After a week, I needed the car so I showed up at the dealership to pick up the car. When I picked up the car, I was not provided w ready for pick up. After a week, I needed the car so I showed up at the dealership to pick up the car. When I picked up the car, I was not provided with any paperwork on the warranty repairs that were completed nor any work that they completed. I have reached out to Luis several times since picking up the car and he has not returned my calls or answered my voicemails. When I picked up the car, my white interior had grease stains all over the seat, door, center console, windshield, and steering wheel. To date, I have no idea what they did and whether they are still working on getting the backordered parts. Awful experience. More

I leave this review because the sale price of my car was increased by nearly ten thousand dollars and was never told how that happened. increased by nearly ten thousand dollars and was never told how that happened. More

My recent service experience was perfect. I scheduled a visit for annual maintenance and an auto recall inspection. They anticipated 2 to 3 hours of service time and they achieved it. They co I scheduled a visit for annual maintenance and an auto recall inspection. They anticipated 2 to 3 hours of service time and they achieved it. They completed everything and went over what was completed. Smooth experience and no hassle. More

Eric was a nice guy worked with me so I worked with him, dealership was great we were in a rush so they accommodated and helped us out. dealership was great we were in a rush so they accommodated and helped us out. More

Great workers, great service great patience a very nice waiting area with free coffee and comfortable waiting area with free coffee and comfortable More

Convenient location downtown, staff are helpful and friendly, they made a disappointing offer on the sale of my car but made it competitive when pressed. friendly, they made a disappointing offer on the sale of my car but made it competitive when pressed. More

Fred Borek is the best service adviser I have ever had. His communication about needed repairs and status is excellent. He cares deeply about his customers and their cars...and understands how important my His communication about needed repairs and status is excellent. He cares deeply about his customers and their cars...and understands how important my sweet old car is to me. He prioritizes when really NEEDS to be done (Important with a 31 year old car for which parts are hard to get). Fred is the best and VW is lucky to have him! More

Excellent service and beautiful facility. ...they have a premium shop and it shows that they care about the clients ...they have a premium shop and it shows that they care about the clients More