Volkswagen of Downtown Chicago - Service Center

My service manager Heberto, can’t say enough about him. Always courteous, helpful. Miss Michael wish he was back at this location Always courteous, helpful. Miss Michael wish he was back at this location More

I came in for a check engine light because my normal mechanic was unable to help because it needed to be done by Volkswagen. For a simple software update, that was $250. I came back 3 days later because mechanic was unable to help because it needed to be done by Volkswagen. For a simple software update, that was $250. I came back 3 days later because my check engine light was back on. Spark plug 5 was misfiring. They quoted me $1,200 to replace all 5 and the coils which is outrageous. I had them do #5 only. I was quoted $441 + $58 for “shop charges” I asked for an itemized quote and only a quote with the total was sent. I asked again for the itemized quote and that’s where I found $118 worth of charges that didn’t apply. We settled on parts, taxes for parts and labor which came to $381. I pick up my car and the check engine light comes back on within 30 minutes. I contacted the service adviser immediately. He asked me a couple questions which I answered. I asked him what the next step is and he didn’t respond. I’ve been emailing, calling and texting the service advisor for 2 weeks and I’m being ignored. I spent $630 in less than a week and my car isn’t fixed. The location is highly unethical. Cost for parts are nearly triple, service advisors feel like sales people and they will overcharge you as much as they can. You should never have to fight fraudulent charges from a mechanic. More

Went in for an oil change, stayed 5 hours and left with missing tire valve missing tire valve More

Heberto was great. Very helpful and good communication. Fixed the problems my car was having. Very helpful and good communication. Fixed the problems my car was having. More

My agent was great! One of the guys in the shop asked me how long I’d had my car. I said 10 years. He said have you had this sticker on the whole time? I hadn’t, it was One of the guys in the shop asked me how long I’d had my car. I said 10 years. He said have you had this sticker on the whole time? I hadn’t, it was a sticker from some other dealership. Seemed like an unnecessarily condescending comment. This happened right when I drove in, so it kind of put a bad taste in my mouth. However, the service agent Grant turned it around! Pleasant experience. More

From start to finish, the service was very quick, easy, and efficient. I highly recommend this place and will be returning! and efficient. I highly recommend this place and will be returning! More

Dishonest, doesn't stand by their product. Doesn't solve problems. Buying next car somewhere else Doesn't solve problems. Buying next car somewhere else More

Kelia is an absolute amazing salesperson! Who is attentive to the buyer and their needs, especially their wallet! Knowledgeable, friendly, honest and very helpful, her and SYRELL are the best Who is attentive to the buyer and their needs, especially their wallet! Knowledgeable, friendly, honest and very helpful, her and SYRELL are the best salespeople I have ever dealt with! Thank you 🙏🏽 both so very much and I’m very happy to have met you two! When I trade up you guys will be the first dealership I come back to! More

Every time I've taken my car there I've been asked to get services I've already done by the dealership. services I've already done by the dealership. More

I’ve had the pleasure of interacting with Grant 3 times at VW Downtown Chicago. He has always been super helpful and very proactive in keeping us updated on the progress of the repair. He is also good at e at VW Downtown Chicago. He has always been super helpful and very proactive in keeping us updated on the progress of the repair. He is also good at explaining what needed to be fixed and what the recommendations are. More