Volkswagen of Downtown Chicago - Service Center

Bought my Tiguan in 2020 and prepaid 5 years of service through 2025. Car is good but each time I show up for my annual pre-paid check up they pretend to have lost proof of purchase or try to charge me for through 2025. Car is good but each time I show up for my annual pre-paid check up they pretend to have lost proof of purchase or try to charge me for some nuanced item that wasn't in the pamphlet. After the 3 year/30k service I noticed they swapped my battery out. They tried to charge me $250 to simply check why the airbag light was on (hint it was because they swapped the battery out, resetting all the technology). For the 4 year check up they tried to charge me for something they "forgot" to do for the 3 year check up. Don't get my starter to tires...I believe they swapped one of my tires as I noticed the treads on just one of them were significantly lower than the others (either that or I am driving on one wheel). If anyone is an attorney and wants to help I'd love to connect... More

Process went smooth and they done what they said they would do. Mohammed was great to work with would do. Mohammed was great to work with More

Alonzo was very knowledgeable about VW products and helpful in directing me towards the right answers in getting my vehicle repaired because this was my first time dealing with VW helpful in directing me towards the right answers in getting my vehicle repaired because this was my first time dealing with VW More

When I got to the shop there were many customers and I was only there to replace a tire. Even while swamped with customers, Luis made sure to help me as much as he could. He was efficient and supportive. was only there to replace a tire. Even while swamped with customers, Luis made sure to help me as much as he could. He was efficient and supportive. More

I was able to check-in just fine. But the price was higher than online when I made my appointment. Price was adjusted to match the quoted price. When it came time pick up the car, I w But the price was higher than online when I made my appointment. Price was adjusted to match the quoted price. When it came time pick up the car, I was giving a lot of run around after calling in advance to pick up my vehicle after service closed. I was told that I was not able to pick up my vehicle even with my receipt. It was very inconvenient and unnecessary. Highly upset with the lack of service at this location. The sales reps were more interested in their clients trying to purchase newer vehicles than mine. More

My salesman was amazing , but not really happy with everything else I have a dent in my door and it’s so Much . I would of rather waited everything else I have a dent in my door and it’s so Much . I would of rather waited More

They always do a great job! Super glad I brought my car in there! Will be back again. Super glad I brought my car in there! Will be back again. More

Regular scheduled service visit was smooth and the team was communicative with status of work. was communicative with status of work. More

Volkswagen of Downtown is very nice especially since the remodeling. It's a very welcoming environment. remodeling. It's a very welcoming environment. More

The dealership provides excellent customer service. The service performed on my car efficient and I appreciated the ease of check-out when I retrieved my car. The service performed on my car efficient and I appreciated the ease of check-out when I retrieved my car. More