Volkswagen of Downtown Chicago - Service Center

Fred was so helpful, patient and was able to explain the problem in a manner which I understood. Made me feel more comfortable with the work. Thanks for your time and patience. problem in a manner which I understood. Made me feel more comfortable with the work. Thanks for your time and patience. More

Very well appointed and maintained. The staff is always friendly and very cordial. Always a great experience. The staff is always friendly and very cordial. Always a great experience. More

Luis is awesome, great service provided a loaner for me to get around while vehicle was in service , always kept me updated with my vehicle. Thank you to get around while vehicle was in service , always kept me updated with my vehicle. Thank you More

I was grateful to get an emergency fix and get a loaner on top of that. on top of that. More

Easy to schedule online, friendly staff that keeps you updated on the progress of your service, clean waiting area with WiFi, and convenient location. updated on the progress of your service, clean waiting area with WiFi, and convenient location. More

Ever since my car was in for the recall - I don’t feel like the quality of customer service/service department has been the same - it has been much lower. I am not sure they have my loyalty or trust anymo like the quality of customer service/service department has been the same - it has been much lower. I am not sure they have my loyalty or trust anymore. I have never purchased a VW from any other dealer in the past including my current car but not sure that I will continue based on my last interaction with the dealer and Alonzo. Yes I got new wipers but the quote I got I had to ask why a part they replaced in October but included in the estimate. I continue to feel that if I don’t follow-up they will charge me for stuff I don’t need. The service has gone downhill and they should also invest in a copier that works so when I get my estimate I can actually read it. Manager was to call me back after my last survey and that has yet to occur. They either want my business or don’t- all indications are that they do not want my business and that I should look elsewhere for my next VW. More

All was very great The staff was very nice. The maintainer was first class. All good The maintainer was first class. All good More

They have recently remodeled the dealership and it’s looking really nice. Service with Luis Tinico and co. has always been superb. looking really nice. Service with Luis Tinico and co. has always been superb. More

The team was very communicative throughout the process. Very transparent and looking to help. I’ll come back. Very transparent and looking to help. I’ll come back. More

A great experience that was quick and easy. I will service my car here again in the future. I will service my car here again in the future. More