Volkswagen of Downtown Chicago

Horrible customer service and poor communication! ! My oilcahange was quoted to take between 1-1.5 hours. I asked for an update after 1.5 hours and was told it would be another 30 minutes. However, ! My oilcahange was quoted to take between 1-1.5 hours. I asked for an update after 1.5 hours and was told it would be another 30 minutes. However, it was over 1 hour later that my car was ready. I never received an update or an apology for the misinformation and length of my wait!! More

Angel was very fair and helpful in negotiating the sale of my car, and then communicative and trustworthy when it came time to cut the check. of my car, and then communicative and trustworthy when it came time to cut the check. More

Excellent dealership, always clean, professional, and has plenty of amenities. Always happy to bring my VW in for service here. Only sometimes are slightly on the more expensive side of services. plenty of amenities. Always happy to bring my VW in for service here. Only sometimes are slightly on the more expensive side of services. More

Recently bought a Volkswagen Tiguan and I’m beyond happy with the experience! The car itself is everything I was looking for—comfortable, stylish, and drives like a dream. But what really made this purchase with the experience! The car itself is everything I was looking for—comfortable, stylish, and drives like a dream. But what really made this purchase special was the team that helped me. They were professional, knowledgeable, and made the whole process smooth and stress-free. I truly felt taken care of from start to finish. Highly recommend both, the car and the amazing people who made it happen! More

It was a clean and friendly environment. It was a little slow to start as we did have an appointment and were not seen for about a half hour later, but after that everyone was attentive to o It was a little slow to start as we did have an appointment and were not seen for about a half hour later, but after that everyone was attentive to our needs More

I had a great experience working with Jonathan at the dealership. He was incredibly patient, kind, and very knowledgeable. He took the time to answer all my questions without ever making me feel rushed. dealership. He was incredibly patient, kind, and very knowledgeable. He took the time to answer all my questions without ever making me feel rushed. His calm demeanor and kind words made the whole process smooth and stress-free. I highly recommend working with him! More

I would rate it a negative 0 if I could. this is the worse dealership I have ever been too,they’re rude they sold me a bad car and try to deny it. I took in my car cause it was breaking down this is the worse dealership I have ever been too,they’re rude they sold me a bad car and try to deny it. I took in my car cause it was breaking down after a month in a half that I bought it and they tried to make me pay for the service and treated me like garbage managers are horrible never answered my phone calls or wouldn’t call me back!! More

Mr. Mohammed give us great deal to get our new car. The process went fast and smooth. Highly recommended!go look for him☺️ process went fast and smooth. Highly recommended!go look for him☺️ More

Timely and communicative. Answered all questions and was patient with me. Would feel comfortable coming back anytime Answered all questions and was patient with me. Would feel comfortable coming back anytime More

I recently worked with Angel at the dealership and couldn’t be happier. He appraised my car thoroughly, explained every detail clearly, and presented a very strong trade-in offer that made upgrading e couldn’t be happier. He appraised my car thoroughly, explained every detail clearly, and presented a very strong trade-in offer that made upgrading effortless. Fast, fair, and friendly—you’ll be in great hands with Angel. More