Volkswagen of Downtown Chicago

We had a really refreshingly comfortable experience with this dealer. We had a lot of detailed questions and he answered them all completely and honestly and took the time to explain to us where any costs w this dealer. We had a lot of detailed questions and he answered them all completely and honestly and took the time to explain to us where any costs were coming from and where we might be able to save money. We initially got a better deal from another dealership and he even identified what they were not disclosing to us that would eventually bump up their price and he was exactly right. This is the tactic that a lot of dealers use to get you into their dealership with an initial price that's too good to be true. I can't speak for all of Fletcher-Jones but I felt really comfortable with Finn -- I knew that he was giving the most competitive price he could and there was nothing hidden or sneaky waiting around the corner. I would absolutely recommend him to my friends and relatives, and anyone else. More

Not only are their cars the best to drive, but their service was outstanding. At first I looked at the VW Website to get estimates on their cars and see if they had what I was looking for. When I ca service was outstanding. At first I looked at the VW Website to get estimates on their cars and see if they had what I was looking for. When I called to get more information I spoke to Doug from Fletcher Jones Volkswagen and he was extremely helpful. I wasn't planning on going into the dealership until I did some more research on other car companies, but after talking to Doug, I decided to go straight to their dealership. When I got there, I was welcomed by Doug and told him what type of car that I was looking for and exactly what price range I was willing to spend. He was incredibly hospitable. I was very impressed by how informative he was about each car and each of its functions. I also met a few other associates and they were just as friendly. I ended up starting up the paper work and got the car the next morning. It was amazing! I am so happy with my new Jetta and I am thrilled to have purchased it from as great of a company as Fletcher Jones Volkswagen! More

Upon arrival, it was easy to find the free parking and the garage did not hesitate to valet our car when we informed we were shopping. When we entered the store, the receptionist was professional and frie the garage did not hesitate to valet our car when we informed we were shopping. When we entered the store, the receptionist was professional and friendly when we told her we were interested in a Jetta. We were introduced to Jessica. We loved working with Jessica's authenticity right away. She was friendly and informative. She was eager to show off the car, and provided most if not all the pros of a Jetta. She was representing the car and the dealership very well by giving us room to feel comfortable with the dealership. We took a test drive that went well. Then we discussed inventory. She took us to a goose island garage to seek a car on record that apparently did not exist. This was the only wrinkle in our experience because we ended up haggling over a non- existent vehicle. However, we were pleased about the substitute car, and the final deal. So we bought it. We know Jessica is new to this, but she Is great! John was accommodating, friendly and kind but we were annoyed w the limitations of the offer of 1.9% financing. We kept people at the dealership late, yet they were all patient and professional. More

Extremely disappointed and unprofessional practice at Fletcher Jones VW in Chicago. Saw a VW Jetta on their website and talk to a sales rep named Finn for numerous times to make sure the car is present, Fletcher Jones VW in Chicago. Saw a VW Jetta on their website and talk to a sales rep named Finn for numerous times to make sure the car is present, even just before we left the house to buy it. We reached their, and these folks have no idea which cars are present or not,, they simply told us it was not available. Never a call given to us and simply the sales rep said he was not aware of that car being sold. And since Finn was not around after some time another rep was showing us what was available and we chose one jetta, The manager who promised to do anything he can (because of our situation) did not willing to go down a penny from the sticker price of the car (as you many know sticker prices are always overpriced). We drove to FJ from DeKalb, IL and were very upset, came back to Autobarn, VW at countryside got a great deal and purchased a similar Jetta. Never expected Fletcher Jones to be that lousy and unprofessional. If you go there make sure they have what they claim, for the price you interested and put a refundable deposit. More

I had called last month to check on something and the sales person was very helpful and followed up. He got the used car person involved and he helped David put something together for me. I finally mad sales person was very helpful and followed up. He got the used car person involved and he helped David put something together for me. I finally made a decision this month to do a trade in and called David back as he had been helpful and he was again. He worked with the used car person, Jeff I believe, to get me a good deal, and they took less on a trade in to meet my car payment target. The finance person (his card is downstairs), who is the main one there I think, helped me get the financing done. The three people were very nice and helpful! More

The whole buying process was first rate from start to finish! I contacted the dealership via email on a Thursday afternoon and completed the purchase that night after work. Mandi Kern showed me the exa finish! I contacted the dealership via email on a Thursday afternoon and completed the purchase that night after work. Mandi Kern showed me the exact model I was interested in, including exterior color, interior color, and options. In addition I traded in my old car and received a fair price for it with no games or problems. Very straight forward and uncomplicated process all the way around. I purchased a 2011 Candy White Jetta SE which was in stock and ready to go that night. A very pleasant buying experience and I will recommended Fletcher Jones VW to family and friends. More

I actually live only a couple of miles from a competing VW dealer in Chicagoland, but Fletcher Jones will have my business from now on. Not only did I get an absolutely great price on my 2011 Golf TDI, bu VW dealer in Chicagoland, but Fletcher Jones will have my business from now on. Not only did I get an absolutely great price on my 2011 Golf TDI, but they were just so easy to deal with, and ordering a car was a breeze. My brother was equally satisfied with his CC purchase (he referred me to them). So much so, that we are directing my father in to them to trade his Prius for a TDI. I haven't serviced my car there yet, but it's only a few miles from where I work, so I think it will be worth it. They definitely make you feel special, that you've bought a much more exclusive car than you actually have. More

Worked with one salesman, he was easy to work with and helpful. Looked for him when I returned to buy the car but he was with another customer. Second salesman took over, same good, easygoing experience helpful. Looked for him when I returned to buy the car but he was with another customer. Second salesman took over, same good, easygoing experience, no pressure. Fair trade-in price. Although the first guy didn't get the sale, he offered help on the car post-sale. Overall a very good experience. More

The staff was very accommodating and helpful, and answered all of my questions in a timely manner, and in more detail than any other dealership I shopped at. They found the car I wanted and sold it t answered all of my questions in a timely manner, and in more detail than any other dealership I shopped at. They found the car I wanted and sold it to me at exactly the price I was looking for. I'd highly recommend going to Fletcher Jones for your next new car. More

My initial e-mail enquiry received a prompt reply, and from the get go I was welcomed by a professional and courteous staff. Upon my visit, I was shown vehicles which matched my criteria, and the overall from the get go I was welcomed by a professional and courteous staff. Upon my visit, I was shown vehicles which matched my criteria, and the overall purchase was handled smoothly and efficiently. More