Volkswagen of Downtown Chicago

random calls to carnet The car randomly called carnet/roadside assistance during driving. Went to another dealership and they failed to fix it, been there 3 times with the s The car randomly called carnet/roadside assistance during driving. Went to another dealership and they failed to fix it, been there 3 times with the same issue. These guys did it(at least I do not see a problem for a week already). They also called me every day with updates and ETAs. Adam was very nice and professional. Overall great experience. More

Great Service Advisor Great Service and even better Service Advisor. Took care of all my concerns with a quick turn around. Very pleased with the service. Recommend talking Great Service and even better Service Advisor. Took care of all my concerns with a quick turn around. Very pleased with the service. Recommend talking to Adam about any of your concerns regarding your VW. More

Making things easy Called in for an appointment since my check engine light turned on and from the time I dropped it off until I was called that my car was ready Herbert Called in for an appointment since my check engine light turned on and from the time I dropped it off until I was called that my car was ready Herberto Delgado kept me updated on the process. More

Great service Heberto was nice as well as the other people I talked to. I don't have anything to complain about ; they were nice and efficient and always explained Heberto was nice as well as the other people I talked to. I don't have anything to complain about ; they were nice and efficient and always explained to me what they had to repair/fix in my car. More

One stop shop Great service, friendly staff, and knowledgeable to boot. Got my wife’s lease from here and bring my hybrid in for service whenever the time hits. De Great service, friendly staff, and knowledgeable to boot. Got my wife’s lease from here and bring my hybrid in for service whenever the time hits. Dennis was a great manager and helped us throughout our used car purchase. I can easily recommend coming here. Also Bojan was pure entertainment, could have spent hours going back and forth with him. 10/10 More

Fast and efficient Definitely great service given how busy the city is I never get through as fast as I did anywhere else I recommend this location thanks Definitely great service given how busy the city is I never get through as fast as I did anywhere else I recommend this location thanks More

Good service, on time completion Service agent was helpful in finding the best discount. Car was promised for 3 pm, and was ready by noon. Very happy with the service. Not sure why th Service agent was helpful in finding the best discount. Car was promised for 3 pm, and was ready by noon. Very happy with the service. Not sure why this review site requires 25 word minimum. More

Fantastic Great service, prompt communication and even went the extra mile by providing me transportation while my car was being serviced. I definitely recomme Great service, prompt communication and even went the extra mile by providing me transportation while my car was being serviced. I definitely recommend this service department. More

Awesome experience People were courteous. They attended to my needs. Buying a vehicle was a pleasurable experience. It was quick and efficient. I got a good deal. People were courteous. They attended to my needs. Buying a vehicle was a pleasurable experience. It was quick and efficient. I got a good deal. More

Great help Very responsive, helpful and friendly. Service was fast, and Luis was awesome. He helped with everything and deliver brief explanation about the proce Very responsive, helpful and friendly. Service was fast, and Luis was awesome. He helped with everything and deliver brief explanation about the process and all More