Volkswagen of Downtown Chicago

Great service from start to finish. I was taken care of from the time I picked up the phone to schedule an appointment till the time my vehicle was returned to me. from start to finish. I was taken care of from the time I picked up the phone to schedule an appointment till the time my vehicle was returned to me. More

Heriberto is AWESOME! Professional! Efficient! Very Nice! I was only in for my car to be serviced. I specifically asked for Heriberto because he is AWESOME! Service with Professionalism, TIMELINESS & A SMIL I was only in for my car to be serviced. I specifically asked for Heriberto because he is AWESOME! Service with Professionalism, TIMELINESS & A SMILE! ???? More

Great attitudes and follow up Great team! Herberto was great with communications and follow up. The entire team was very courteous. Shuttle driver was prompt as well. Didn't have Great team! Herberto was great with communications and follow up. The entire team was very courteous. Shuttle driver was prompt as well. Didn't have to wait. Thanks. More

latest visit Great service and professional workmanship; they meet your time schedule. problem free experience from start to finish. highly recommended for sales a Great service and professional workmanship; they meet your time schedule. problem free experience from start to finish. highly recommended for sales and service. Use them exclusively to service my vehicle. More

2nd Car from Fletcher Jones. I like 'em Came in for a quick look at the sales floor: An hour later we were cruising along the LSD in a CC. It was painfully easy to trade in my 2007 GTI and Came in for a quick look at the sales floor: An hour later we were cruising along the LSD in a CC. It was painfully easy to trade in my 2007 GTI and drive off in my new, CC. I'm familiar with Fletcher Jones from my old car (I used all dealership services for the first 5 years with nary a problem. Of course I went to another mechanic for the past 2 years, because I'm not a crazy person.) so I know what kind of relationship I'm entering. I'm confident they will continue to me respectful to me. Jamie was our fantastic Salesperson and Raphael made sure everything was set. You'll give Fletcher Jones a hearty thumbs up. (Not that other finger.) More

Great People, Slow Service Great group of folks! I dropped in on a Saturday and it was very busy. My trade in took about 3 hours to complete....if it was quicker I would have gi Great group of folks! I dropped in on a Saturday and it was very busy. My trade in took about 3 hours to complete....if it was quicker I would have given 5 stars. More

Amazing My first new car purchase in nearly 20 years started off as merely a casual pop-in to see a car up close. Randy was very accommodating and answered a My first new car purchase in nearly 20 years started off as merely a casual pop-in to see a car up close. Randy was very accommodating and answered all of my questions and I left the dealership knowing which car was for me. Fast forward 1 week and I'm driving off in my new Golf and couldn't be happier both with the car and the purchasing experience. Jason, Raphael, Randy and the whole team at Fletcher Jones did a great job in a no pressure environment to make sure I was taken care of and had my needs met. I'd recommend Fletcher Jones to anyone. Thanks guys! More

Helpful, friendly people Everyone I encountered was helpful and kind. I could not ask for a better place to do business with for car buying and service. It was a very good Everyone I encountered was helpful and kind. I could not ask for a better place to do business with for car buying and service. It was a very good experience. More

great service! VW service is excellent, with clear upfront estimates, good communication, and great repair work. I have an older GTI and have found all the members o VW service is excellent, with clear upfront estimates, good communication, and great repair work. I have an older GTI and have found all the members of the VW service team are very helpful and knowledgeable in resolving problems with my car. Thanks! More

Excellent service at FJ VW. I'm very satisfiedwith the way oscar and the guys at the service department handled my situation. since the time when I entered the service department I'm very satisfiedwith the way oscar and the guys at the service department handled my situation. since the time when I entered the service department until I got the vehicle. More