Volkswagen of Downtown Chicago

Good first experience Went in for service, was promised 45- 1 hour and I had my car back clean and all within less than an hour. I truly appreciated the accuracy of estimat Went in for service, was promised 45- 1 hour and I had my car back clean and all within less than an hour. I truly appreciated the accuracy of estimated time I was initially given. And they washed my vehicle, which was much appreciated! More

White Glove Really attentive, kept me up to date, fast and friendly. Timing was exactly what they said and car was ready, clean and finished within that time. Really attentive, kept me up to date, fast and friendly. Timing was exactly what they said and car was ready, clean and finished within that time. More

Personable and professional Staff person was very professional and personable. He seems to know how to handle customers well. I look forward to future service at your location. Staff person was very professional and personable. He seems to know how to handle customers well. I look forward to future service at your location. More

Nice work Fast and friendly service. They treat you like family that's why they're number one in my book. Every time I come I get treated the same no matter wh Fast and friendly service. They treat you like family that's why they're number one in my book. Every time I come I get treated the same no matter who helps me. More

Great Service Great service and nice work on my car. However, I do miss the donuts in the waiting area during those early 8:00 am morning appointments. Great service and nice work on my car. However, I do miss the donuts in the waiting area during those early 8:00 am morning appointments. More

Timely, Caring and Effective with ensuring car health! Service is very good here and is worthy of earning your business for your VW. Only reason for the 4 stars was because sometimes the porters do not co Service is very good here and is worthy of earning your business for your VW. Only reason for the 4 stars was because sometimes the porters do not completely wash the car thoroughly and I'm a stickler on this after I'm sure the maintenance or repairs have been performed correctly and with car from the technician (which I've never had issue with) and when something needed to be revisited there was never an issue with the service advisor hearing my concerns out. I highly recommend the dealer for service. More

Herberto G was great! I came in for a recall service but then I needed to have my engine light service. Didn't know if I had enough money to cover the cost. Herberto saved I came in for a recall service but then I needed to have my engine light service. Didn't know if I had enough money to cover the cost. Herberto saved the day checked my warranty and it was covered and he also waived a fee for me. Thanks again for your help Herberto G. More

Great business people! Lee and Raphael really made everything happen. They went the extra mile so we could get the Tiguan that we wanted and exactly the terms that we were l Lee and Raphael really made everything happen. They went the extra mile so we could get the Tiguan that we wanted and exactly the terms that we were looking for. This is the second VW that we get from Fletcher Jones and probably not the last one. More

2000 VW Jetta Radio Professional dealership. Same day in and out service. Robert sent me a text while I waited to keep me abreast of my status. My radio lost power. A fus Professional dealership. Same day in and out service. Robert sent me a text while I waited to keep me abreast of my status. My radio lost power. A fuse in the rear of the radio had to be replaced. I left with my sounds. I drove home and after setting my channels I noticed static. I came back to the dealership. Robert had the tech check the radio again and he noticed a faulty wire connection. I was back out in 15 minutes thereafter. More

Great Service Experience My service consultant was Oscar, he was very professional and courteous. I felt completely at ease about my car service. In my previous visits, I've My service consultant was Oscar, he was very professional and courteous. I felt completely at ease about my car service. In my previous visits, I've had the same experience. Servando, my service consultant was professional and courteous as well. They are very prompt and give great approximation times for when your vehicle will be ready. More