Volkswagen of Downtown Chicago

Outstanding Service Department, Team and Manager! My emergency front assist warning light came on and i took a screen shot of my dash board and texted it to Adam my service adviser. He responded that My emergency front assist warning light came on and i took a screen shot of my dash board and texted it to Adam my service adviser. He responded that it's not normal and this need to be looked at sooner than later. He recommended that I can bring it in anytime, so I headed to the shop. Bill the service manager and Luis the service adviser was already expecting me. Did I mention that Adam set all of this up for me on his day off! Turned out to be a bigger problem and Bill and Luis hooked me up with a loaner vehicle to use. Thanks Guys! Keep up the outstanding customer service! More

I came in inquiring about a car and my Saleswoman Angie was extremely friendly which already made me feel at home. She walked me through all the steps on how purchasing a vehicle goes because it is my firs was extremely friendly which already made me feel at home. She walked me through all the steps on how purchasing a vehicle goes because it is my first car purchase. She went above and beyond helping me clarify any questions I’d have as a first time buyer. She’s a pleasure to work with and she still helps me out till this day! She’s the best! More

GREAT SERVICE DROPPED MY VEHICLE OFF AT 9AM RECEIVED CALL WITH ISSUE TAKEN CARE OF & PICKED UP BY DAYS END REALLY HAPPY THAT I DID NOT HAVE TO RENT A VEHICLE THAN DROPPED MY VEHICLE OFF AT 9AM RECEIVED CALL WITH ISSUE TAKEN CARE OF & PICKED UP BY DAYS END REALLY HAPPY THAT I DID NOT HAVE TO RENT A VEHICLE THANK YOU More

Excellent service department Very friendly service, kind of pricey for a door part but because of winter had to get it fix, All good service. need a loaner car because I left my Very friendly service, kind of pricey for a door part but because of winter had to get it fix, All good service. need a loaner car because I left my there. More

Hands down the best customer service I've ever experienced from every other dealer I've been to. Bill Dolan and his service department went above and beyond to make sure I was squared away. Than experienced from every other dealer I've been to. Bill Dolan and his service department went above and beyond to make sure I was squared away. Thank you Volkswagen of down town Chicago. More

Great experience, I was a walk in customer and was able to do a test drive, my concerns were prioritized and they worked hard to get me into a car that same day. There was no pressure in their sales tactic to do a test drive, my concerns were prioritized and they worked hard to get me into a car that same day. There was no pressure in their sales tactics, as they remained objective and provided fair advice. More

Miguel was amazing! I don't think if it wasn't for Miguel, I would not be writing this experience. Now I had worked with someone else before, and he provided me decent se I don't think if it wasn't for Miguel, I would not be writing this experience. Now I had worked with someone else before, and he provided me decent service that prompted me to visit this dealer again for a car service. I had an extensive list of needed repairs and Miguel helped me through it all. I was not too fond of the price, but with a whole needed windshield reservoir & bumper replacement, I needed to trust my car with only the dealer. Miguel helped me with at least making sure that he can provide me the best price he can manage to. He constantly checked in with me and was patient with me, I work and can not always answer the phone. But he made sure to keep me informed and do what he can to get me the best customer service I needed. He was beyond excellent! More

Everyone was Super helpful and friendly! I love my new car, and am happy that I bought from VW downtown. Thanks to Nick for his patience and guidance! car, and am happy that I bought from VW downtown. Thanks to Nick for his patience and guidance! More

Great communication and excellent work every time. Really appreciate the above and beyond service from the team at Volkswagen of Downtown. The service team is fast, the car always looks great, and most Really appreciate the above and beyond service from the team at Volkswagen of Downtown. The service team is fast, the car always looks great, and most importantly, the car runs great! Thank you! More

Efficient. Friendly. Perfect. I always appreciate the way the service team works together. I am never waiting long. This word minimum is too long. Not necessary. way the service team works together. I am never waiting long. This word minimum is too long. Not necessary. More