Volkswagen of Downtown Chicago

Amazing experience Amazing experience. Helped me as soon as I pulled in. Took care of me and informed me of a recall that they would handle for me. Text and phone call w Amazing experience. Helped me as soon as I pulled in. Took care of me and informed me of a recall that they would handle for me. Text and phone call when done and let me prepay so k could walk in and walk out. Amazing service department More

Efficient and courteous I came in because my TPMS light was on and they told me to come in even without an appointment. I was immediately taken care of, given an estimated ti I came in because my TPMS light was on and they told me to come in even without an appointment. I was immediately taken care of, given an estimated time of 1-1.5 hours and they had it ready after an hour. They even gave the car a wash which was a nice bonus. No charge for adjusting the tire pressure or the car wash. They sent me a text and gave me a call to let me know when the car was ready. I told them was I was on my way and they had the car ready when got back to the dealership. I had my two young kids (3 and 4 yrs old) with me, so I really appreciated not having to wait for the car to be brought down. Servando showed me how to take care of the TPMS light in the future. I asked about package deals and he told me he would get back to me the next day...and he did! Thank you for your efficiency and courtesy. More

Best car buying experience! I honestly never saw myself getting a Jetta but I am converted! This has been the best experience I have had purchasing a vehicle. I came to Fletcher I honestly never saw myself getting a Jetta but I am converted! This has been the best experience I have had purchasing a vehicle. I came to Fletcher Jones in need of a new and affordable car but knew nothing about VW. Olzi was extremely thorough going through all the different Jetta models and answering my many questions to ensure I got the exact one that fit my needs. From start to finish I felt comfortable with no pressure while making my decision. I absolutely love my new Jetta Sport and feel very safe in it, which was big for me. I love the car play feature as well!! If anyone needs a new car I would definitely recommend Olzi at Fletcher Jones VW!!The best part was at the end Olzi went through all the features in my new car again to ensure I knew how everything worked. He definitely went above and beyond! I can't forget to mention Mario from finance. He wrapped everything up in a breeze and took a lot less time than I anticipated without feeling rushed. More

Give Them A Raise! Robert was very helpful and efficient. Luciano is the Best at what he does. The other staff were good as well. Everything went according to plan. Give Robert was very helpful and efficient. Luciano is the Best at what he does. The other staff were good as well. Everything went according to plan. Give everyone a raise before the new year! They deserve it. More

Everyone was a great help. Everyone was kind, gracious, friendly and knowledgable. I never need to go anywhere else! The maintenance crew are complete winners. Every one of them Everyone was kind, gracious, friendly and knowledgable. I never need to go anywhere else! The maintenance crew are complete winners. Every one of them. Thsnks More

It was great Great service and nice people!!! They were helpful for everything!!! I definitely recommend my friends and for the other people. Also great service! Y Great service and nice people!!! They were helpful for everything!!! I definitely recommend my friends and for the other people. Also great service! You will find everything you want here. More

Professional and Courteous I was in Chicago for Halloween, and my daughters engine oil light went on (she was due for an oil change, but forgot) So I googled a VW dealership and I was in Chicago for Halloween, and my daughters engine oil light went on (she was due for an oil change, but forgot) So I googled a VW dealership and found FJ VW. I scheduled a 2pm appointment on a Saturday. I arrived for appt. Mr. Lopez immediately got things going and had me shuttled to the Water Tower Shops while the Jetta was being serviced. The entire staff, including the shuttle driver were very courteous and personal. My daughters Jetta was serviced and washed. Perfect. More

took my car in for service Even though I was 30 minutes late for my scheduled service appointment they took me no problem. I was able to drop off my car and pick it up after wo Even though I was 30 minutes late for my scheduled service appointment they took me no problem. I was able to drop off my car and pick it up after work. Very convenient. I was in and out of there very quickly and Heberto explained everything to me about the service my car would be receiving. They cleaned the car before I got the car back as well which saved me a trip to the car wash. Truly fast, courteous and efficient service. Its nice to get great customer service because most places lack that nowadays. More

Outstanding Experience! Drove in from the suburbs to see several used Jetta's because the inventory at FJ was greater than at local dealerships. My sales associate was aweso Drove in from the suburbs to see several used Jetta's because the inventory at FJ was greater than at local dealerships. My sales associate was awesome. She had all the vehicles tagged that I wanted to see. The process was very efficient and every person I met was very kind and helpful. Felt like my associate was negotiating on my behalf not like the typical "car salesmen". In the end, I purchased a fantastic car, for a great price and they even delivered it to my home! More

Great staff We debated visiting several different VW dealers but decided on Fletcher Jones because they were close to our house. I'm glad we did because I really We debated visiting several different VW dealers but decided on Fletcher Jones because they were close to our house. I'm glad we did because I really don't think we would have had a better experience anyplace else. We worked with Ruben Lobera and he was great. During the test drive of our GTI, he was extremely informative and knew the car inside & out. Ruben offered several different options for models and pricing and really seemed to care about getting the right one for us. Jason, the finance guy, made sure we got the best deal and approval. It was probably the best new car buying experience I've ever had. More