Volkswagen of Downtown Chicago

Great service Justin Walker was just so helpful with my 40K regular maintenance. I will be coming back for all of my services here. Thanks for great service. Justin Walker was just so helpful with my 40K regular maintenance. I will be coming back for all of my services here. Thanks for great service. More

5k service Friendly service with a nice, quiet waiting area to work in while I waited. 5k service and recalls taken care of in a timely manner. Friendly service with a nice, quiet waiting area to work in while I waited. 5k service and recalls taken care of in a timely manner. More

Friendly staff with great service I had a positive visit to the service department. The staff was friendly. The facility was comfortable. The my service coordinator made sure I underst I had a positive visit to the service department. The staff was friendly. The facility was comfortable. The my service coordinator made sure I understood my report and knew my options. They also coordinated ride service so that I could get to and from work. More

Efficent and timely Thank you for all your work to help winterize my car and take care of any outstanding recalls. It was fast and accurate to help me get on my way. Thank you for all your work to help winterize my car and take care of any outstanding recalls. It was fast and accurate to help me get on my way. More

Good experience Dominic was very patient with us including our new born baby. He tried to answer every question we had to make sure we ended up in the right car for u Dominic was very patient with us including our new born baby. He tried to answer every question we had to make sure we ended up in the right car for us. His post sale follow ups and the personal delivery of the misplaced keys/autostart fob shows that he's willing to go the extra mile for his customers. More

Great people ... Great service As in most dealership, the point person in the service dept is the service advisor. Heberto is courteous, accommodating and patient gentleman which m As in most dealership, the point person in the service dept is the service advisor. Heberto is courteous, accommodating and patient gentleman which makes for a great representative of this dealership. He explained all services which he suggested be done due to the mileage on my vehicle and went through the reasoning for my consideration. He was very patient and understanding of the customer's position as the cost of servicing a vehicle is substantial ... Heberto should be commended for his work for sure !!!. More

Friendly and efficient service. Jason was informative and let me know approximate time and met my expectations. He was friendly, too! Jason wasn't wearing a coat but walked me out Jason was informative and let me know approximate time and met my expectations. He was friendly, too! Jason wasn't wearing a coat but walked me out to my car when it was 20 degrees. More

Over a $1,000 FOR TWO TIRES when I originally went in for a I'll admit that I need to read the instructions, but why do the service people always change my radio from the AM station I have set to an FM station I'll admit that I need to read the instructions, but why do the service people always change my radio from the AM station I have set to an FM station I don't know how to reset and failed to set my clock ? More

Easy to drop off, but a pain to pick up. Dropping off me vehicle and setting up the work that needs to be done is painless and very fast. Once the work is done and paid for, it seems to take Dropping off me vehicle and setting up the work that needs to be done is painless and very fast. Once the work is done and paid for, it seems to take another 30 minutes to actually get the vehicle back. For some reason nobody wants to drive the car down so I can take it. Happens everytime I have my vehicle services here. Fix the vehicle pick up process and I would have nothing bad to say at all. More

Miguel was great! Miguel was very knowledgeable and was great to work with. Ive worked with many folks over the years, but he is first class. I really appreciate his pr Miguel was very knowledgeable and was great to work with. Ive worked with many folks over the years, but he is first class. I really appreciate his professionalism. More