Volkswagen of Downtown Chicago

low stress car buying experience I purchased my second car from Downtown VW and just like my first buying experience with them, it was a pleasant and low stress experience. I felt the I purchased my second car from Downtown VW and just like my first buying experience with them, it was a pleasant and low stress experience. I felt the salesman was straightforward and gave me a good price. I walked into the dealership and walked out 3hrs later with new car, plates, etc Very efficient and helpful. I can't say enough good things about the professionalism of this car dealership. More

What you expect, minus the slimeballs My wife and my experience at VW Downtown was painless and straight forward. The sales team was kind and relatable, and the finance department was over My wife and my experience at VW Downtown was painless and straight forward. The sales team was kind and relatable, and the finance department was overwhelmingly simple. I know there are several nasty reviews for this spot, and I think they're unwarranted. I have nothing but positive things to say about this dealer. Big shout out to Angie and Donnie. More

New Purchase Friendly staff, great location, and competitive pricing. Purchased a new vehicle, which we are enjoying thus far. We traded in a used vehicle, an Friendly staff, great location, and competitive pricing. Purchased a new vehicle, which we are enjoying thus far. We traded in a used vehicle, and the process was pretty straightforward & easy. More

Costumer They sold me a warranty that was supposed to be included in the price of the vehicle. Sales manager Denis did not provide me a good deal They sold me a warranty that was supposed to be included in the price of the vehicle. Sales manager Denis did not provide me a good deal More

minor headlamp adjustment related to a safety recall notice The issue I needed to have addressed was taken are o promptly and, as promised, at no cost. The repair was done in a timely manner, and my ar was wash The issue I needed to have addressed was taken are o promptly and, as promised, at no cost. The repair was done in a timely manner, and my ar was washed and given a courtesy "service assessment." More

Safety recall notice. Herberto Delgado went above and beyond the call of duty to make sure my needs were met and that we were in and out in a time efficient manner. his dil Herberto Delgado went above and beyond the call of duty to make sure my needs were met and that we were in and out in a time efficient manner. his diligence is an asset to the Vw Family. More

Great experience To start, I would give their customer service an “Excellent”, from start to finish. The work and expense was explained clearly, no hidden fees. The wo To start, I would give their customer service an “Excellent”, from start to finish. The work and expense was explained clearly, no hidden fees. The work was done within the time frame promised. More

Service was excellent Herberto Delgado was wonderful. I was also pleasantly surprised that the maintenance care package I purchased with the car actually did cover all of t Herberto Delgado was wonderful. I was also pleasantly surprised that the maintenance care package I purchased with the car actually did cover all of the maintenance.. More

my experience The salesman , Mr. Prince was excellent. The financial person did a good job, but he sent us to a currency exchange to apply for a personal license p The salesman , Mr. Prince was excellent. The financial person did a good job, but he sent us to a currency exchange to apply for a personal license plate at Chicago and Clark , and the currency exchange was closed down. Not just closed but out of business.. That was frustrating There was not more than 30 minutes to get from the salesperson to the financial perosn, which is good More

service was excellent-Adam was very helpful My tire was replaced -as old tire was warrantied there was no charge for the new tire-also, my mirror was repaired at no cost My tire was replaced -as old tire was warrantied there was no charge for the new tire-also, my mirror was repaired at no cost More