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Volkswagen of Downtown Chicago
Chicago, IL
3,234 Reviews
We are proud to be serving Chicago and its surrounding communities with our excellent services. Whether you are looking to purchase your first or fifth Volkswagen from us we promise a great experience every time. We are here to help make the buying process simple and fast. Your time is important and we want you to have a quick and easy buying experience so you can get back to spending time with your family and friends. Volkswagen of Downtown Chicago also has a top of the line Service Center. The Service Center is here for all of your maintenance needs and will get you back on the road in no time. A complimentary Uber will be provided.
"Das Auto"
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 AM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
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Showing 3,234 reviews
August 20, 2020
I dealt with Gerardo--very professional, very friendly. I greatly appreciated the lyfts. An excellent idea. Only wish it was possible to distance according to CDC recommendations in the service "office." I greatly appreciated the lyfts. An excellent idea. Only wish it was possible to distance according to CDC recommendations in the service "office." More
by ROSEMARYNADOLSKY
Verified CustomerEmployees Worked With
Gerardo
August 20, 2020
Service was great and Herberto was a huge help. He made the process easy and efficient. I would recommend him and downtown Volkswagen to others. the process easy and efficient. I would recommend him and downtown Volkswagen to others. More
by FAIRFIELD.RYAN
Employees Worked With
August 19, 2020
Sales person John spent so much time with me and answered so many questions. Finance person, Frank, was so patient and stayed late to wrap up my financing. Entire crew was so friendly and helpful, and I go so many questions. Finance person, Frank, was so patient and stayed late to wrap up my financing. Entire crew was so friendly and helpful, and I got a great deal! More
by mick
Employees Worked With
Frank in finance was great!, John Sheehy
August 19, 2020
Great overall experience at VW Downtown Chicago. They went out of their way to accommodate what I needed with listening, accommodating and service. I’m excited to have them look after my new Tiguan, too! went out of their way to accommodate what I needed with listening, accommodating and service. I’m excited to have them look after my new Tiguan, too! More
by elmamujanovic
Employees Worked With
Anthony Bermeo, Mark Newton
August 17, 2020
Had a great first time experience here. They were up front and honest about what needed to be done on a pre-purchase inspection of a used car. COVID procedures being followed very well as well, never fe front and honest about what needed to be done on a pre-purchase inspection of a used car. COVID procedures being followed very well as well, never felt uncomfortable. Super fast service as well and super friendly service from Herberto. Also had a follow up part order and pickup that went super smoothly. Very much recommended and will be returning for my new to me car's future needs. More
by Shakedown
Employees Worked With
August 15, 2020
good and friendly service! I had some issues with my car but I had a warranty so my guy Luis took care of it very well! friendly kind and fast service! I like it! I had some issues with my car but I had a warranty so my guy Luis took care of it very well! friendly kind and fast service! I like it! More
by parkcj08
Employees Worked With
August 15, 2020
I was very pleased with the repair service I received for the 2014 Passat. The service representative and management made every effort to fix the problems I had with the car. for the 2014 Passat. The service representative and management made every effort to fix the problems I had with the car. More
by NORTHT55
August 15, 2020
I have been getting my car serviced in VW downtown Chicago over a year and the service dept.. as always been excellent before and after the pandemic. Chicago over a year and the service dept.. as always been excellent before and after the pandemic. More
by cesarcortina16
August 15, 2020
3rd Service in 2 Months 3rd Service in 2 Months. Most recent service on horn after general service in June, and additional service on steering column. Immediately after ser 3rd Service in 2 Months. Most recent service on horn after general service in June, and additional service on steering column. Immediately after service on steering column horn did not work. Was told this was unrelated to steering column work. I find it amazing that both horn units went out on their own, not just one unit, immediately after service on steering column. This has diminished my high regard for this service center. More
by CHOPSIBAS
Employees Worked With
Adam Khamsot
August 14, 2020
Excellent service! The work was fast and the waiting room was clean. They met me and were also flexible when I needed to push the appointment back an hour. room was clean. They met me and were also flexible when I needed to push the appointment back an hour. More
by GF_1965
