Volkswagen of Downtown Chicago

Gerardo couldnt have been nicer and he made my experience absolutely seamless. They were incredibly quick and helped me with everything I needed. They went above and beyond and I will definitely be back if I absolutely seamless. They were incredibly quick and helped me with everything I needed. They went above and beyond and I will definitely be back if I need something again. Couldn’t have been a better experience! More

Took my car to the service department with no damage, received it with body damage. The team was great in getting my car into the body shop to repair the damage; however, when I received my car, the dama received it with body damage. The team was great in getting my car into the body shop to repair the damage; however, when I received my car, the damage was not fully repaired. So now I must take my car once more for them to fully repair the remaining dent. More

Tried to convince me to pay over $200 for coolant fluid flush despite the fact that it's not listed as a recommended service in the owner's manual, and my VW Golf only has 31,000 miles on it! And $65 for a flush despite the fact that it's not listed as a recommended service in the owner's manual, and my VW Golf only has 31,000 miles on it! And $65 for a cabin dust/pollen filter that I got and replaced myself without any tools in a few minutes for $13? What a ripoff, and was not thorough about providing the free multipoint inspection when I went to get an oil change and tire rotation. Sloppy work, and overpriced. More

Joanna was brilliant. She knows all about VW cars. She was most efficient, gracious and helpful. We got the perfect, beautiful car with her guidance. was most efficient, gracious and helpful. We got the perfect, beautiful car with her guidance. More

I couldn’t feel more blessed at a second chance in my dream car... beyond grateful... truly!!! So much that I’m bring lunch this week we’ll work out the day... Homemade Soups will soon be on the way... dream car... beyond grateful... truly!!! So much that I’m bring lunch this week we’ll work out the day... Homemade Soups will soon be on the way... again thank you so much Braden, Frank & of course Mike (the best) for going above and beyond it’ really something special... :)... See you all again for my next Audi purchase couldn’t go NE other way ;). More

Kenny ruined the whole experience for me. He was rude, unhelpful and kept me waiting for hours. I have been coming here for service for years and have always had a good experience but after this experienc unhelpful and kept me waiting for hours. I have been coming here for service for years and have always had a good experience but after this experience I may take my business elsewhere. More

Car tire was fixed in a timely mannerThe service team Car tire was fixed in a timely manner The service team did a complementary clean inside and outside. The customer service was great and price for se Car tire was fixed in a timely manner The service team did a complementary clean inside and outside. The customer service was great and price for service was good. More

Friendly staff. They ran behind on appointment time causing an appointment for A tire rotation to take about an hour and a half. They were transparent in check in though which is awesome.. Car wash causing an appointment for A tire rotation to take about an hour and a half. They were transparent in check in though which is awesome.. Car wash is complementary however the wait for that was an additional 20 minutes so I passed this time. Over all good experience More

They were very thorough with my car and. Went beyond helping to make sure my car was in perfect order!! I’ll definitely be using your services again helping to make sure my car was in perfect order!! I’ll definitely be using your services again More

Gerardo Negrete was extremely professional and helpful. He went out of his way to help me with my service issue. I highly recommend this location, everyone I had contact with was extremely kind. He went out of his way to help me with my service issue. I highly recommend this location, everyone I had contact with was extremely kind. More