Volkswagen of Downtown Chicago

Great customer service Great customer service. Provided a ride to and from the dealership for me so I didn’t have to wait for four hours. Thank you Great customer service. Provided a ride to and from the dealership for me so I didn’t have to wait for four hours. Thank you More

Car Dealership Satisfaction John and Donnie made my experience painless and transparent . Definitely the best car purchasing experience. I would highly recommend this dealership John and Donnie made my experience painless and transparent . Definitely the best car purchasing experience. I would highly recommend this dealership and will continue to refer friend and family to this dealership. More

Quick and painless I met with John Sheehy twice to see if Volkswagen was right for me. We walked through a couple options and test drove a vehicle I was interested in. I met with John Sheehy twice to see if Volkswagen was right for me. We walked through a couple options and test drove a vehicle I was interested in. I set up a future appt with John to go negotiate a fair price and lease terms for the vehicle. They were accommodating to my budget and thoughtful with my time. More

Amazing Service I'm always receive amazing service when I take my car to Volkswagen of Chicago. I love my relationship with my service technician (Adam). TNJ I'm always receive amazing service when I take my car to Volkswagen of Chicago. I love my relationship with my service technician (Adam). TNJ More

Great service! Quick and easy in the service department. Heberto was very helpful and made the whole process extremely easy. I would absolutely use this dealership f Quick and easy in the service department. Heberto was very helpful and made the whole process extremely easy. I would absolutely use this dealership for service again. More

Getting the Right Deal Most everyone shops around, even at several different dealerships, for the same vehicle...at least until you find a dealership with people that you ca Most everyone shops around, even at several different dealerships, for the same vehicle...at least until you find a dealership with people that you can count on and trust. For me, it only took two dealerships to recognize the willingness and ability for the folks at VW DT Chicago to get a deal done and done RIGHT. I appreciate Joanna, Donnie, Bill, and Rich for their hospitality, friendliness, and hard work to get my deal done. I will definitely come back for service, future vehicles, and refer people over to these folks. More

Excellent, responsive service. Thank you for the Lyft back home after drop-off & for pick-up! Excellent service on behalf of VW. I also appreciate the carwash. Thanks! Thank you for the Lyft back home after drop-off & for pick-up! Excellent service on behalf of VW. I also appreciate the carwash. Thanks! More

Highly recommend VW of Downtown Chicago Great team, fast and precise. The service was done in the agreed schedule, no waste of time or any delay, they were on the point. Highly recommend. Great team, fast and precise. The service was done in the agreed schedule, no waste of time or any delay, they were on the point. Highly recommend. More

Bad experience!! When I agreed to a price, and given quote on paper. And promised a new set of tires. I agreed, salesmen came back lowered payment without tires, I agr When I agreed to a price, and given quote on paper. And promised a new set of tires. I agreed, salesmen came back lowered payment without tires, I agreed. Went to do final paperwork, my payment went up 30 dollars, I was told 72 months, after reading k ok alter it was 75 months!!! I was very tired been up 12 hours wasn’t thinking or I would have walked out. I felt scammed. Nice car payed more than I was told, and didn’t get new tires like promised. Nice car nice salesman, overall felt taken of vantaged of Especially at finale paperwork. Jim More

Battery Super easy. No hassle. Don’t within a few hours. Would easily go back to have something more done. I have nothing else to add. Super easy. No hassle. Don’t within a few hours. Would easily go back to have something more done. I have nothing else to add. More