
Volkswagen of Downtown Chicago
Chicago, IL
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 AM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
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Volkswagen service experience Brought my Volkswagen in for servicing. I had an issue with a wrong part that was ordered. However, Herberto brought it to the Service Managers' atten Brought my Volkswagen in for servicing. I had an issue with a wrong part that was ordered. However, Herberto brought it to the Service Managers' attention and Bill reached out and rectified the situation. Great customer service! More
Bill the service manager and Miguel provided excellent service and seemed to have figured out why my coolant level light was going off. I appreciate them accommodating my service and giving me a loaner ca service and seemed to have figured out why my coolant level light was going off. I appreciate them accommodating my service and giving me a loaner car. More
Good experience Migul did a great job explaining what /how/when the service was to be done. I waited for the car and it was ready as promised. Very satisfied. Migul did a great job explaining what /how/when the service was to be done. I waited for the car and it was ready as promised. Very satisfied. More
extremely professional and helpful. Went beyond expectation Bill Dolan made the entire process of having our car serviced as pleasant and transparent as possible. He is an asset to your company and a wonderful Bill Dolan made the entire process of having our car serviced as pleasant and transparent as possible. He is an asset to your company and a wonderful face of the dealership. I would recommend Bill to anyone. Honesty is the number one concern for my wife and I and we have never been happier with an individual responsible for the repairs of our car. I only hope you appreciate him like we do. We will use your company again in the future for certain because of Bill. More
They charged me 2400 for sunroof replc, 1200 for brake pads, 1200 for control arm bushing, overall 7800. Which is overpriced for sure. I think because i am asian they thought i wont know much about cars. pads, 1200 for control arm bushing, overall 7800. Which is overpriced for sure. I think because i am asian they thought i wont know much about cars. When i told them i will go to other mechanic they suddenly offered to lower the price. And when i submitted my last review one of them called me to protest. Is this how vw service work? i wont nerver buy another car from the brand. More
Didnt do much. these guys always say theybhave to REPLACE evevrything. Dont even bother to actually fix anything. all they care about is hiw much they can charge. evevrything. Dont even bother to actually fix anything. all they care about is hiw much they can charge. More
Service was fine. I was disappointed to pick up my car and see it had not been driven through the car wash. I thought that was standard VW service. and see it had not been driven through the car wash. I thought that was standard VW service. More
The customer service is 💯 . The reps explain all work that is done, recommends other service and I like that they let you know if you need it now or if you can wait. that is done, recommends other service and I like that they let you know if you need it now or if you can wait. More
Miguel Meza and Bill Dolan went above and beyond to make sure my experience was great. Their communication and transparency about my car was fantastic. sure my experience was great. Their communication and transparency about my car was fantastic. More
always delivers! Thank you Heberto, VW gives me great service every time. I've been a customer for several years now just from coming to get oil changed. Whenever I b Thank you Heberto, VW gives me great service every time. I've been a customer for several years now just from coming to get oil changed. Whenever I bring my cars in, always cared for in a professional, competent manner. More