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Volkswagen of Downtown Chicago
Chicago, IL
3,069 Reviews
We are proud to be serving Chicago and its surrounding communities with our excellent services. Whether you are looking to purchase your first or fifth Volkswagen from us we promise a great experience every time. We are here to help make the buying process simple and fast. Your time is important and we want you to have a quick and easy buying experience so you can get back to spending time with your family and friends. Volkswagen of Downtown Chicago also has a top of the line Service Center. The Service Center is here for all of your maintenance needs and will get you back on the road in no time. A complimentary Uber will be provided.
"Das Auto"
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 AM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
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Showing 3,069 reviews
April 01, 2020
Bill Dolan was so great.Professional, considerate and Bill Dolan was so great. Professional, considerate and caring to resolve All our issues.. I asked him the tech name Jean who helped. Awesome too Bill Dolan was so great. Professional, considerate and caring to resolve All our issues.. I asked him the tech name Jean who helped. Awesome too More
by Tmyers4
Verified CustomerEmployees Worked With
Bill Dolan, Tech —Jean
April 01, 2020
Love these guys Luis in the service department under the direction of Bill Dolan, who runs around that dealership at warp speed, treats me like I am the only customer Luis in the service department under the direction of Bill Dolan, who runs around that dealership at warp speed, treats me like I am the only customer in the place. They take care of me immediately, offer me a loaner; stay in touch via text, and fix my car promptly. And wash it as well. I have observed the same treatment of every customer, so I don’t think I’m special 🙁. I am determined to keep my car as long as I can; but when I need a new one, I will buy another VW so this dealership can service it. More
by AEKATOR
Employees Worked With
Other Employees :
Bill Dolan, Adam Khamsot, Miguel Meza
March 31, 2020
I always love coming to Volkswagen, I love the hospitality & Service!! I will always come back for service & any issues I might have in future hospitality & Service!! I will always come back for service & any issues I might have in future More
by REESEE32
Employees Worked With
Adam Khamsot
March 31, 2020
Always solid service Team did a great job diagnosing and handling all of the fixes. Service advisor and team are always top night. Thank you again Team VW! Team did a great job diagnosing and handling all of the fixes. Service advisor and team are always top night. Thank you again Team VW! More
by SAM.LAHTI
Employees Worked With
Adam Khamsot
March 31, 2020
Front brakes Luis was spectacular in every sense of the word. Really enjoyed my experience with him! Wonderful dealership and people! Highly recommend coming here Luis was spectacular in every sense of the word. Really enjoyed my experience with him! Wonderful dealership and people! Highly recommend coming here for your service! More
by anon
Employees Worked With
March 31, 2020
Full and excellent service and professionalism. I really appreciated the pick up and drop off service and my car is running great. Fast turnaround, too. Thank you! appreciated the pick up and drop off service and my car is running great. Fast turnaround, too. Thank you! More
by JACKIEPERNOT
Employees Worked With
March 26, 2020
Friendly, great experience. Everyone I spoke with was knowledgeable and seemed genuine. I was able to test drive the exact car I found online and the process to purchase was easy. Would definitely recomm knowledgeable and seemed genuine. I was able to test drive the exact car I found online and the process to purchase was easy. Would definitely recommend. More
by torrensjen
Employees Worked With
Denis Tomsa, Nick Freeman, Adam Khamsot
March 25, 2020
Lillian Juarez was amazing. She provided superior customer service with a smile and made me laugh through the excruciating part - making payment. Thank you Lillian! customer service with a smile and made me laugh through the excruciating part - making payment. Thank you Lillian! More
by TK
Employees Worked With
Lillian Juarez
March 24, 2020
Always awesomely consistent stellar service! The entire service staff has always been extremely accommodating every time I have brought my vehicle in for servicing. Never any hard sell...keep it The entire service staff has always been extremely accommodating every time I have brought my vehicle in for servicing. Never any hard sell...keep it up guys! More
by FRADAN
Employees Worked With
Other Employees :
Bill Dolan, Adam Khamsot, Miguel Meza
March 23, 2020
Went in looking to buy a new car. Sales department help me out greatly. Help me to find the car I was looking for would reccomend going to this dealership me out greatly. Help me to find the car I was looking for would reccomend going to this dealership More
by JOSH
Employees Worked With
Other Employees :
Jason Halley, Rich Marsili, Bill Prince, Arthur Matlosz, Bill Dolan
