Volkswagen of Downtown Chicago

Super Service Heberto was very helpful and friendly! He took the time to explain the recall. Service was completed in a timely matter. Thank you for making the proc Heberto was very helpful and friendly! He took the time to explain the recall. Service was completed in a timely matter. Thank you for making the process so easy. More

Great service!!! Representative was very helpful, fun coffee was available, work was done well and was done timely, car was returned so clean and beautiful! My experie Representative was very helpful, fun coffee was available, work was done well and was done timely, car was returned so clean and beautiful! My experience was fabulous!!! More

Above and Beyond I made an appointment to come in. I planned to buy a car that day if possible. Of course, the car I wanted (in my preferred color) was not in their I made an appointment to come in. I planned to buy a car that day if possible. Of course, the car I wanted (in my preferred color) was not in their inventory. Not only did they find my very particular car color, trim and features, but they managed to get it to the dealership that day and I drove home in my beautiful new car. Above and beyond to make me happy. Love it! More

Angie and Bill were very responsive through the process This was my first experience with Volkswagen and the showroom and sales staff were welcoming and did not create a stressful environment. I left a pair This was my first experience with Volkswagen and the showroom and sales staff were welcoming and did not create a stressful environment. I left a pair of expensive sunglasses in my trade in vehicle and Angie was able to retrieve two days later, which I greatly appreciated. More

great service pleasure to deal with justin. he was on time and addressed all my concerns. this is my 3rd visit to this service dept and i am very pleased. pleasure to deal with justin. he was on time and addressed all my concerns. this is my 3rd visit to this service dept and i am very pleased. More

Recall My last visit was a steering wheel recall and they fixed the problem at no charge and did a very good job within a few hours. My last visit was a steering wheel recall and they fixed the problem at no charge and did a very good job within a few hours. More

Great experience I had a great experience purchasing my VW CC. The car was all set for me to take it out on a test drive, my sales person was very nice and knowledgeab I had a great experience purchasing my VW CC. The car was all set for me to take it out on a test drive, my sales person was very nice and knowledgeable about the car. Also there was no pressure and it was a great price. I would definitely buy from them again. More

Love my car. Loved the experience. I just leased my third VW from Volkswagen of Downtown Chicago and I couldn't be happier. The sales team and customer service is outstanding and they I just leased my third VW from Volkswagen of Downtown Chicago and I couldn't be happier. The sales team and customer service is outstanding and they go above and beyond to work with customers and make them happy. Joanna and Bojan made the process easy! I definitely recommend this dealership! More

Great Dealership pricing always affects my overall experience. Compared to auto shops. Most everyone was kind. I will definitely return. The overall experie Dealership pricing always affects my overall experience. Compared to auto shops. Most everyone was kind. I will definitely return. The overall experience was great and appreciated. More

Excellent experience - painless Super organized and attentive from the moment I pulled in the garage. Friendly, knowledgeable and on time. Recall fix was made and I was on my way in Super organized and attentive from the moment I pulled in the garage. Friendly, knowledgeable and on time. Recall fix was made and I was on my way in a freshly washed car in no time. More