Volkswagen of Downtown Chicago
Chicago, IL
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 AM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
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My dream car Everyone’s was so nice , best customer service even tho it took a while to find the key to my car. Especially when they let me take pictures with ther Everyone’s was so nice , best customer service even tho it took a while to find the key to my car. Especially when they let me take pictures with there big bows. Would definitely come back for all my car services. More
Warranty and recall I would have given a 5 if there was not a diagnostic charge (ultimately waived) or the push for so many added services (I declined) I would have given a 5 if there was not a diagnostic charge (ultimately waived) or the push for so many added services (I declined) More
Not satisfied at all! I paid $14000 ,Myself and the salesperson thought the car had Navigation, it doesn’t My sales price needs to be adjusted..not satisfied at all I paid $14000 ,Myself and the salesperson thought the car had Navigation, it doesn’t My sales price needs to be adjusted..not satisfied at all More
Bill rules I went to Downtown Volkswagen on a whim just to see what it was like to drive one of your vehicles. I had it set in my mind that I was probably going I went to Downtown Volkswagen on a whim just to see what it was like to drive one of your vehicles. I had it set in my mind that I was probably going to get a Honda and if not that a Toyota. I drove a think 2018 Golf GTI that was about 5 grand out of my price range and Bill was so nice that I called him back and said thank you and fully intended and not to go and I actually did try to buy a Toyota in the experience was awful and I left not buying it. And as I was getting ready to take a metra up to Libertyville to a Honda dealer I thought I should just give Bill a call and see if there isn't something in my price range. and that was it like there were four or five cars you explain to me why it was a good strategy to go with a wagon 2014 the mileage the diesel took some explaining and it just really worked out well and I had a it was surprisingly an excellent experience in the end really won me over and made me feel good about the commitment I was making. More
Great sales rep. Angie made my car buying experience exceptional! She was knowledgeable and professional. They really took care of me. This is a great dealership to do business with. exceptional! She was knowledgeable and professional. They really took care of me. This is a great dealership to do business with. More
Great. Would definitely return Would return for service to this dealership. Friendly service and the service advisor had a great attitude. Would recommend this location to other cus Would return for service to this dealership. Friendly service and the service advisor had a great attitude. Would recommend this location to other customers for there Volkswagen repairs. More
Efficient and friendly. Least amount of time and hassle we have ever spent buying a car. Golf is the best car for the price and 1111Clark is convenient to Loop. Least amount of time and hassle we have ever spent buying a car. Golf is the best car for the price and 1111Clark is convenient to Loop. More
Atlas purchase We had a great experience with Angie Berg from start to finish. We met Angie in mid November at our first visit to Volkswagon. She is personable and p We had a great experience with Angie Berg from start to finish. We met Angie in mid November at our first visit to Volkswagon. She is personable and professional - very easy and like able. She followed up with us in a very appropriate way and we finally made it back for another test drive in December. We loved the atlas all along, but we’re considering other similar vehicles. Working with Angie definitely motivated us to pursue the atlas. More
Great service & friendly sales team I purchased a Volkswagen Jetta through Chris Smith at Volkswagen of Downtown Chicago and had great experience with the sales team. Chris was helpful a I purchased a Volkswagen Jetta through Chris Smith at Volkswagen of Downtown Chicago and had great experience with the sales team. Chris was helpful and made it convenient for me as I was purchasing from a different state. He was accommodating and easy to schedule a meeting with and gave friendly and professional service. I recommend Chris highly to any future customers and think Volkswagen of Downtown Chicago does a great job taking care of their clients. More
Very good. The Service was done in the time frame discussed when booking the appointment. Justin was knowledgeable and polite, and was prompt in filling out f The Service was done in the time frame discussed when booking the appointment. Justin was knowledgeable and polite, and was prompt in filling out forms. More