Volkswagen of Downtown Chicago

very improved service since last time I was there. I have been a customer with this place for over 30 years. Always gave the highest reviews and made referrals to others because service had always bee I have been a customer with this place for over 30 years. Always gave the highest reviews and made referrals to others because service had always been terrific. However once downtown Volkswagen took over from Fletcher this was no longer the case. The transition was horrible, and as a result I stopped coming to this dealership for service for awhile. Bill Dolan the manager was great in listening to previous my feedback and it's obvious he's gotten things back on track. I'm now happy to be back as a customer. Thanks to Adam and Luiz for their prompt and courteous help. More

Easy to get to, great Service , people are so helpful , and always take my needs as a number one priority. Will be back for my next Service . Thanks to all! and always take my needs as a number one priority. Will be back for my next Service . Thanks to all! More

GREAT SERVICE! I had a flat tire, and they were able to repair the tire, so I didn't have to replace it, and buy a new tire! I had a flat tire, and they were able to repair the tire, so I didn't have to replace it, and buy a new tire! More

Great Service Center, terrible sales and sales manager Bill, the service manager, was great to work with. He’s very carrying and polite and was focused on making our experience to Volkswangen’s standards. Bill, the service manager, was great to work with. He’s very carrying and polite and was focused on making our experience to Volkswangen’s standards. We’ve been a VW family for over 30 years and enjoy the vehicles they offer. On the flip side of that, our sales experience was the worst that we’ve received in some time. The sale of a car that has pervious damage was sold to us with out disclosure of the repairs. Unfortunately, the repairs were not done to new car standards and required additional work. We didn’t come to this dealer to be taken and at this point, we’ll never purchase a vehicle from them again. It’s too bad as this dealer is close to our home and is very convenient. Unless something is done, our minds will not be changed and we’ll be sure to steer any of our friends or acquaintances away. More

The service department was great walking me through the process and getting my vehicle fixed and ready on time for pick up the same day. process and getting my vehicle fixed and ready on time for pick up the same day. More

Seamless experience! Friendly and competent staff keeping me updated on status. I really like the Lyft pick up and drop off option. Check out literally took 30 seconds me updated on status. I really like the Lyft pick up and drop off option. Check out literally took 30 seconds More

The service is always excellent and the team is friendly and professional. Especially Miguel in the service center and his boss. They make everything easy. and professional. Especially Miguel in the service center and his boss. They make everything easy. More

Wiper Replacement I had a new windshield wiper that was smearing on my window and Justin worked with the service staff to get my wiper examined and replaced. I was very I had a new windshield wiper that was smearing on my window and Justin worked with the service staff to get my wiper examined and replaced. I was very pleased. More

Herberto was awesome! He made the process of having some recalls fixed incredibly easy and smooth. I definitely trust these guys for all work that needs to be completed by a VW dealership. recalls fixed incredibly easy and smooth. I definitely trust these guys for all work that needs to be completed by a VW dealership. More

Attentive customer service The sales person gave my son and I attentive service that made us feel relaxed and not pushed into hasty decisions. There was a bit of a wait for the The sales person gave my son and I attentive service that made us feel relaxed and not pushed into hasty decisions. There was a bit of a wait for the financial department, but pleasant experience overall. More