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Volkswagen of Downtown Chicago
Chicago, IL
2,683 Reviews
We are proud to be serving Chicago and its surrounding communities with our excellent services. Whether you are looking to purchase your first or fifth Volkswagen from us we promise a great experience every time. We are here to help make the buying process simple and fast. Your time is important and we want you to have a quick and easy buying experience so you can get back to spending time with your family and friends. Volkswagen of Downtown Chicago also has a top of the line Service Center. The Service Center is here for all of your maintenance needs and will get you back on the road in no time. A complimentary Uber will be provided.
"Das Auto"
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 AM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
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Showing 2,683 reviews
February 05, 2020
Great service I feel confident that the service is done timely and correctly. Never have to bring back for the same thing twice. Luis makes sure I get the best available discounts. timely and correctly. Never have to bring back for the same thing twice. Luis makes sure I get the best available discounts. More
by IMISSELVIE
Verified CustomerEmployees Worked With
February 04, 2020
Friendly, on time, informative. Convenient service schedule. Always take our VW bug here. Friendly. polite...kept me updated throughout day as to status of service. Clean service dro Convenient service schedule. Always take our VW bug here. Friendly. polite...kept me updated throughout day as to status of service. Clean service drop off area...attentive. More
by CCUNOV
Employees Worked With
Miguel Meza
February 04, 2020
It was fantastic to work with John and Volkswagen of Downtown. They were extremely helpful and made the car buying experience a lot more enjoyable. Downtown. They were extremely helpful and made the car buying experience a lot more enjoyable. More
by Alex
Employees Worked With
John Sheehy, Boris Nikolov
February 03, 2020
Painless Process Normally one thinks about car service like dentists...necessary evil. This was painless and dare I say pleasant. I will be returning for future visi Normally one thinks about car service like dentists...necessary evil. This was painless and dare I say pleasant. I will be returning for future visits. More
by sdm1020
Employees Worked With
Adam Khamsot
February 03, 2020
Professional My Sales Consultant, Anthony Bermeo, was extremely accommodating and very professional. He was also very knowledgeable and was able to answer all of m My Sales Consultant, Anthony Bermeo, was extremely accommodating and very professional. He was also very knowledgeable and was able to answer all of my questions regarding leasing a car. I would highly recommend both Anthony and this dealership! More
by jd13c
Employees Worked With
Anthony Bermeo
February 03, 2020
Awesome service - friendly, helpful, flexible.I felt Awesome service - friendly, helpful, flexible. I felt like I was getting in a new car the detail was so good! I really appreciated the communica Awesome service - friendly, helpful, flexible. I felt like I was getting in a new car the detail was so good! I really appreciated the communication along the way! More
by Edp1313
Employees Worked With
Adam Khamsot
February 03, 2020
They were very helpful honest and worked quickly to resolve the issue with my car. The service manager Bill was very helpful. A great job resolve the issue with my car. The service manager Bill was very helpful. A great job More
by swankfrank
February 03, 2020
Excellent service and Heberto was very nice and polite , I would keep this dealer/ place in mind for future service or repairs , thanks to all of you I would keep this dealer/ place in mind for future service or repairs , thanks to all of you More
by FAVELA247
Employees Worked With
February 01, 2020
Angie Berg was a delight to work with. She went above and beyond to see that our every needs were met. We drove 300 miles to get this car and would do it again if Angie was involved beyond to see that our every needs were met. We drove 300 miles to get this car and would do it again if Angie was involved More
by Mary B Surdyke
Employees Worked With
January 31, 2020
Multiple issues, all fixed well This is the second car I have taken to DTVW for service and I am very happy with the up-front estimates available before any work is done, the communi This is the second car I have taken to DTVW for service and I am very happy with the up-front estimates available before any work is done, the communication provided along the way by the service manager, and the work done by the service team. No one likes to take their car in for service but having the process managed well really takes the inconvenience out of the process. Thank you for helping keep my vehicles in tip-top shape! More
by Passat owner
Employees Worked With
Miguel Meza
