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Volkswagen of Downtown Chicago
Chicago, IL
2,683 Reviews
We are proud to be serving Chicago and its surrounding communities with our excellent services. Whether you are looking to purchase your first or fifth Volkswagen from us we promise a great experience every time. We are here to help make the buying process simple and fast. Your time is important and we want you to have a quick and easy buying experience so you can get back to spending time with your family and friends. Volkswagen of Downtown Chicago also has a top of the line Service Center. The Service Center is here for all of your maintenance needs and will get you back on the road in no time. A complimentary Uber will be provided.
"Das Auto"
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 AM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
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Showing 2,683 reviews
February 10, 2020
recall service Overall good experience, Quick scheduling, excellent service process, fast service time, and outstanding work by the service team. Knowledgeable, inqu Overall good experience, Quick scheduling, excellent service process, fast service time, and outstanding work by the service team. Knowledgeable, inquisitive about my problem and excellent follow-up. More
by KEN.ANTLES
Verified CustomerEmployees Worked With
February 10, 2020
Bill and his team are amazing people. They are so incredibly helpful and conscientious. I am so grateful to all of them for always looking out for me! I feel so safe and secure. Bill is truly a great incredibly helpful and conscientious. I am so grateful to all of them for always looking out for me! I feel so safe and secure. Bill is truly a great human! More
by ELLENKARAS16
February 07, 2020
Great over all experience! Fast friendly service and a completely pain free experience for getting your annual service done, I was out before the originally estimated time. completely pain free experience for getting your annual service done, I was out before the originally estimated time. More
by SMVALLELY
Employees Worked With
Adam Khamsot
February 06, 2020
Quick scheduling, excellent service process, fast service time, and outstanding work by the service team! Knowledgeable, inquisitive about my problem and excellent follow-up. Very Happy! time, and outstanding work by the service team! Knowledgeable, inquisitive about my problem and excellent follow-up. Very Happy! More
by JOEYGONSOWSKI
Employees Worked With
Adam Khamsot
February 06, 2020
Service Fantastic,work with Luis Tinoco he is helpfull and great attention....! I recommend the the service... To different people....!and great work, on my Fantastic,work with Luis Tinoco he is helpfull and great attention....! I recommend the the service... To different people....!and great work, on my car...! More
by Po_arroyo73
Employees Worked With
February 06, 2020
Long time satistified customer I have had my VW serviced here since I purchased it in 2012 and have been very happy with the quality of the work as well as the professionalism, cour I have had my VW serviced here since I purchased it in 2012 and have been very happy with the quality of the work as well as the professionalism, courteousness and efficiency of the people. More
by LYNN17
Employees Worked With
February 06, 2020
Friendly, personable, and easy to deal with.The car was serviced in a timely manner. Everything was inspected, and a full report was given. Herberto was very easy to deal with! serviced in a timely manner. Everything was inspected, and a full report was given. Herberto was very easy to deal with! More
by HOLTZKOPF
Employees Worked With
February 06, 2020
Great service. Atrocious prices. My service was handled thoroughly and professionally. Heberto was great to work with and very responsive. Service was complete faster than expected. P My service was handled thoroughly and professionally. Heberto was great to work with and very responsive. Service was complete faster than expected. Prices are absolutely unaffordable, hence the 3-star review. They offered to change my burned out brake light for $50. No thanks. There are other great service providers in town who charge fair prices. I won't be back unless there's another need that can only be solved at the dealership (like this one was). More
by B
Employees Worked With
February 06, 2020
Berto is the best Back with my all-time favorite service tech Herberto Delgato. Three Touraegs great service on each one. Moving my service needs back to him. Thank Back with my all-time favorite service tech Herberto Delgato. Three Touraegs great service on each one. Moving my service needs back to him. Thank you Berto! More
by bgordo60069
Employees Worked With
February 06, 2020
Bill was very professional and helpful since I emailed him. Vale (technician?) very knowledgeable and assertive. And everything went smoothly with Heberto. I will be back tomorrow him. Vale (technician?) very knowledgeable and assertive. And everything went smoothly with Heberto. I will be back tomorrow More
by Miguel Dalmeida
