Volkswagen of Downtown Chicago

Need a better check out process Takes way too long to retrieve car after completing payment and paperwork. Have waited 30 minutes or more at times visiting this location. Even when Takes way too long to retrieve car after completing payment and paperwork. Have waited 30 minutes or more at times visiting this location. Even when informing technician when I would be arriving, still doesn't expedite the check out process. More

We bought the new Atlas - great car. The check engine light came on. We called to service and everything was taken care of quick and easy. There parts were ordered the Atlas was fixed the next day! light came on. We called to service and everything was taken care of quick and easy. There parts were ordered the Atlas was fixed the next day! More

Quick Service I have been coming here since my original VW dealer's service management changed and the quality dropped. I never have an issue with booking an appoin I have been coming here since my original VW dealer's service management changed and the quality dropped. I never have an issue with booking an appointment with the downtown vw and the service is always fast and accurate. More

Wonderful service! Herberto was so helpful and communicative with getting my car serviced and made the entire process a breeze. Will definitely be returning again. communicative with getting my car serviced and made the entire process a breeze. Will definitely be returning again. More

Good service, the service reps are personable and professional. I'd say this is a better resource for yearly maintenance and so forth than for repair, which gets very pricey. But good guys. professional. I'd say this is a better resource for yearly maintenance and so forth than for repair, which gets very pricey. But good guys. More

Great car and experience The team was very professional and easy to work with. Angie Berg is extremely knowledgeable and friendly. They kept the process moving the whole tim The team was very professional and easy to work with. Angie Berg is extremely knowledgeable and friendly. They kept the process moving the whole time and didn't waste my time. Happy to recommend! More

Good vehicle, the right price Good experience convenient location in downtown Chicago; there was some waiting because end of month very busy but otherwise great. Enjoying my new Al Good experience convenient location in downtown Chicago; there was some waiting because end of month very busy but otherwise great. Enjoying my new Alltrac and look forward to visiting again. More

Great service Lillian Juarez was amazing! I typically spend more than four hours at the dealership but she had me in and out in less than 2 hours. I went in for a Lillian Juarez was amazing! I typically spend more than four hours at the dealership but she had me in and out in less than 2 hours. I went in for a 20K maintenance service, I highly recommend working with Lillian. Lillian explains everything in great detail and you don't feel rushed or confused on what is going to take place. More

They didn’t put the sensors back on all rims. Now I have to pay $700 to get them put on all of my tires to pay $700 to get them put on all of my tires More

efficient, knowledgeable I have had only the best and knowledgeable service from VW team, especially my last visit which was the best. I have had our Beetle serviced at many V I have had only the best and knowledgeable service from VW team, especially my last visit which was the best. I have had our Beetle serviced at many VW dealers throughout the USA and VW of Downtown Chicago by far the best in all area's, More