Volkswagen of Downtown Chicago

Windshield wiper Got scammed for a damaged windshield wiper that was damaged by dealership. This part should have been replaced without customer even knowing. Instead Got scammed for a damaged windshield wiper that was damaged by dealership. This part should have been replaced without customer even knowing. Instead the dealership wanted to charge the customer for item. Worst part, drove away without knowing wiper blade was not on armature. Had to complain, and got a credit. Purely dropped the ball. Hope dealership did the other claimed services. More

Great service experience The service department is always professional and very easy to deal with. They are respectful of your time and there are no surprises. Very courteous. The service department is always professional and very easy to deal with. They are respectful of your time and there are no surprises. Very courteous. More

Everyone has a great attitude. They wanted the help me with my issue. I appreciate that. Why do I need to say more? Great people!!! with my issue. I appreciate that. Why do I need to say more? Great people!!! More

Another good experience I went to VW because there was a noise on the back of my car. As always, Miguel Meza, was very attentive and professional. I drive around the block wi I went to VW because there was a noise on the back of my car. As always, Miguel Meza, was very attentive and professional. I drive around the block with Val to try to identify the noise and he came up of some explanation. Not sure if this is going to work but that's another story. I had to came back a second time on the same day because the Apple Car Play was not working and the tire pressure light went off. Again, Miguel Meza, helped me, assessed the situation and everything was working again 30 minutes later. Thank you, Miguel Dalmeida More

Excellent service. Adam Khamsot was the best!He Excellent service. Adam Khamsot was the best! He explained the service & synced my phone. He gave me options regarding a replacement key that has b Excellent service. Adam Khamsot was the best! He explained the service & synced my phone. He gave me options regarding a replacement key that has been misplaced. More

Recall for sunroof drainage. Fast and friendly service for a minor recall. I was able to receive a next day appointment, received a paid car service to work after I dropped my car Fast and friendly service for a minor recall. I was able to receive a next day appointment, received a paid car service to work after I dropped my car off and service was completed on time. More

service review Excellent customer service. Right on time and called when expected. He was very friendly and accommodating. The only issue was they did not wash my Excellent customer service. Right on time and called when expected. He was very friendly and accommodating. The only issue was they did not wash my car as promised. Everything else was A+. More

Not happy considering service management team was not aware that some extended warranty insurance companies will not honor Volkswagen of chicago as a valid business partner. I paid for test to locate nee aware that some extended warranty insurance companies will not honor Volkswagen of chicago as a valid business partner. I paid for test to locate needed repairs that under their guidelines in my contract normally would be paid. Nonetheless your company is a dear let chicago they will not accept. They gave no reason ! More

First rate experience.. Service department at VW Downtown is the hallmark of professional care -- they keep my 2007 Passat in top shape.We expect to reach 100,000 mis with no Service department at VW Downtown is the hallmark of professional care -- they keep my 2007 Passat in top shape.We expect to reach 100,000 mis with no problems! More

Service Department Made a Difference Made an appointment to get a small minute part fixed under warranty. Arrived at the dealer and was told by the service rep that they had ordered an Made an appointment to get a small minute part fixed under warranty. Arrived at the dealer and was told by the service rep that they had ordered an additional part that they noticed I was missing. Replaced both parts within the day free of charge, no questions. I also got a free Lyft to work downtown from there. Lillian was great to work with, professional and friendly. More