Volkswagen of Downtown Chicago

Kenny did a wonderful job making my new GTI a reality!! I live in Grand Rapids Michigan, and Kenny delivered the car to me so I didn’t have to drive to Chicago. live in Grand Rapids Michigan, and Kenny delivered the car to me so I didn’t have to drive to Chicago. More

my service was excellent, everyone was friendly in the service department and Luis helped me with everything i needed. i left very satisfied with all of the services i received. service department and Luis helped me with everything i needed. i left very satisfied with all of the services i received. More

Our sales rep made the experience!!!! Nick Freeman! Love my Jetta! He was so professional, patience and knowledgeable. I highly recommend this dealership and Nick Freeman my Jetta! He was so professional, patience and knowledgeable. I highly recommend this dealership and Nick Freeman More

Awesome service This dealer has always helped me with my car issues. Every service advisor has great customer service skills. I am greatly satisfied with my service. This dealer has always helped me with my car issues. Every service advisor has great customer service skills. I am greatly satisfied with my service. More

Best customer service After having some pretty average experiences at other service centers in the Chicagoland area, I was blown away by the customer service and quality ca After having some pretty average experiences at other service centers in the Chicagoland area, I was blown away by the customer service and quality care at Volkswagen of Downtown Chicago. Miguel was attentive, knowledgeable, friendly and caring while I had my break pads fixed. Miguel even went above expectations by waiting well over closing time so that I could pick up my car after after needing it for travel the next day. Couldn't be happier with my service and would recommend to anyone. Thanks VW of Downtown Chicago! More

Bill Dolan was so great.Professional, considerate and Bill Dolan was so great. Professional, considerate and caring to resolve All our issues.. I asked him the tech name Jean who helped. Awesome too Bill Dolan was so great. Professional, considerate and caring to resolve All our issues.. I asked him the tech name Jean who helped. Awesome too More

Love these guys Luis in the service department under the direction of Bill Dolan, who runs around that dealership at warp speed, treats me like I am the only customer Luis in the service department under the direction of Bill Dolan, who runs around that dealership at warp speed, treats me like I am the only customer in the place. They take care of me immediately, offer me a loaner; stay in touch via text, and fix my car promptly. And wash it as well. I have observed the same treatment of every customer, so I don’t think I’m special 🙁. I am determined to keep my car as long as I can; but when I need a new one, I will buy another VW so this dealership can service it. More

I always love coming to Volkswagen, I love the hospitality & Service!! I will always come back for service & any issues I might have in future hospitality & Service!! I will always come back for service & any issues I might have in future More

Always solid service Team did a great job diagnosing and handling all of the fixes. Service advisor and team are always top night. Thank you again Team VW! Team did a great job diagnosing and handling all of the fixes. Service advisor and team are always top night. Thank you again Team VW! More

Full and excellent service and professionalism. I really appreciated the pick up and drop off service and my car is running great. Fast turnaround, too. Thank you! appreciated the pick up and drop off service and my car is running great. Fast turnaround, too. Thank you! More