Volkswagen of Downtown Chicago

We went in to purchase a used 2013 Cadillac. Even though We went in to purchase a used 2013 Cadillac. Even though we had made an appointment, we still waited over 30 minutes to see the vehicle. We test dro We went in to purchase a used 2013 Cadillac. Even though we had made an appointment, we still waited over 30 minutes to see the vehicle. We test drove it and immediately heard a noise coming from the front end, which not being mechanically inclined, I figured it was probably wheel bearings. I also noticed that the drivers window wouldn’t was not working properly. This all happened even though they told us that the car had a thorough safety inspection. They had the car put up on the rack and checked by their mechanics. We were told it was a drivers side wheel bearing and the window motor. So the deal we worked out was they would give us $1,000 off the price and we can take it to my mechanic who could probably fix it for less. We were assured by the manager and mechanics that nothing else was wrong. We took the deal and took it to my mechanic who is also a friend and when they put it up on the rack he said it was obvious that the not only was the drivers side wheel bearing was bad but the passenger side was just as bad which cost me an additional $400. When I brought it to the managers attention he said myself and my mechanic were lying. The manager had told us how they stand by the cars they sell and happily fix things even though a car has no warranty. They are a bunch of liars. More

They are extremely dishonest especially the manager. Tells lies and sells unsafe used vehicles. Will never return Will tell everyone I know to not buy a car from here Tells lies and sells unsafe used vehicles. Will never return Will tell everyone I know to not buy a car from here More

I had an excellent experience getting my newly purchased VW serviced. The team there is fast, efficient, kind, and communicated with me every day my car was in the shop. I will be returning for all of my se VW serviced. The team there is fast, efficient, kind, and communicated with me every day my car was in the shop. I will be returning for all of my service needs! More

Incredible Service We had an engine light come on. I called the service department. The next morning my car was picked up. They communicated in a timely manner. When the We had an engine light come on. I called the service department. The next morning my car was picked up. They communicated in a timely manner. When the problem wasn't fixed in the time they thought, they called immediately and were accommodating in providing a loaner vehicle. One of the days, the gentleman I was working with was off, but they didn't skip a beat. They had someone on his cases and communicating with me. Justin, who picked up and dropped my car was fantastic as well. This is the second time I have been to this dealer and plan on buying my next car here. They are amazing! More

Great Volkswagen dealer Great group of people working together to help you find a car that fits your needs and wallet. Really appreciate all the diligence and care to help me Great group of people working together to help you find a car that fits your needs and wallet. Really appreciate all the diligence and care to help me turn in my old car and get into the 2020. Although I started my search on line and worked with Nick to talk about options and then in the dealership I worked with Kenny and Bill. Each worked hard to talk specifics for my situation. Needless to say.....I have a new car and am very happy with the whole process. Even meeting Jason. He really cares about the shop-and people in each department and of course the satisfaction and happiness of the customers. More

We purchased the car, drove it 120 miles home, parked it in the driveway and it leaked oil. We had our local VW dealer in Madison, Zimbrick, checking out the car and we had repairs of more than $1,500. Wh in the driveway and it leaked oil. We had our local VW dealer in Madison, Zimbrick, checking out the car and we had repairs of more than $1,500. When we contacted VW of Downtown Chicago, they were not interested to help out in any way. I would never put a step over their threshold. Even after I contacted upper management, I did not receive a call back. This is the worst dealer I ever encountered. They claimed they checked the car before they sold it. There are only two options: 1. They have a terrible service department that is incompetent 2. or they are not saying the truth. I cannot believe that VW has dealers like VW of Downtown Chicago. More

Friendly and efficient, couldn’t ask for better service and excellent waiting room accommodations. Maintenance accomplished within estimate. Apologize for calling Humberto Roberto. Confirms my hearing prob and excellent waiting room accommodations. Maintenance accomplished within estimate. Apologize for calling Humberto Roberto. Confirms my hearing problem 😀 More

Customer review of Downtown Chicago Volkswagen My vehicle was a little over the deadline for an oil change due to Covid restrictions and fears about bringing in the car. An appointment was made a My vehicle was a little over the deadline for an oil change due to Covid restrictions and fears about bringing in the car. An appointment was made a relatively short period with an 8 am appointment. All Salespersons and employees were wearing masks. and the work on the car began immediately. Herberto kept me informed and addressed me politely (calling me Ms. Evelyn). When I checked the cost of an Uber ride to my home $48.33, I gasped out and the Rep suggested I just wait to see the disposition of the car inspection. During my wait in the reception area, it was clean and quiet. Upon having to use the restroom it was also very clean ( as if I was the 1st lady to use it that Saturday morning). Herberto secured me a loaner car although the conversations I overheard seemed to make me feel there might not be enough cars or some problem. I was very relieved as Herberto was very patient as I located all needed papers for the loaner car. The service of my vehicle was completed two days earlier than the original estimated time which of course was fine. I would gladly recommend this dealership location as I came waay out of my area for this type of service. More

Poor service, don't return calls We purchased a used Subaru from this dealer in early April. We had just moved to Chicago and needed a car quickly. The sales person Arthur was pleasan We purchased a used Subaru from this dealer in early April. We had just moved to Chicago and needed a car quickly. The sales person Arthur was pleasant and came to show us the car as the dealership was closed with the COVID restrictions. The car had a couple of issues, defective rear door struts and a missing second key. Arthur promised us that they would be resolved quickly and we paid for the services to purchase the car. The few days turned to weeks. Initially, Arthur blamed the delays due to COVID. Upon calling the service manager in mid-May, it turned out the parts had not been ordered. They ordered the struts and fixed the rear door. The dealer also promised to order a new key for which we had paid $200. Since then, they are no longer returning our calls, so we don't have a second key and short the $200 paid up front. More

Very satisfied with sales and financial services Very friendly and professional service. Chris Smith is the excellent sales person. Fair negotiations of price and financing. Overall experience is ver Very friendly and professional service. Chris Smith is the excellent sales person. Fair negotiations of price and financing. Overall experience is very satisfactory. Thank you. More