Volkswagen of Downtown Chicago

They were so nice and accommodating with the difficult financial situation i was in! They helped me find the perfect, and affordable car for me ❤️ financial situation i was in! They helped me find the perfect, and affordable car for me ❤️ More

Everyone was so kind and helpful! Lillian was especially great in assisting me for my visit that day. Appreciate the overall wonderful service I received! great in assisting me for my visit that day. Appreciate the overall wonderful service I received! More

Not able to contact him. Leave him message and let his colleagues to call me back for times, never call back. Will not come to this dealer again. colleagues to call me back for times, never call back. Will not come to this dealer again. More

I bought during quarantine so I understood the delays and waiting. But after my sale the mistakes were unacceptable. I bought during a special promotion which allowed for 0% financing, no down payment and no waiting. But after my sale the mistakes were unacceptable. I bought during a special promotion which allowed for 0% financing, no down payment and no payments for 60 months. Due to mistakes in my paperwork I was asked to make payments immediately. After many phone calls They admitted their mistake and agreed to fix. I arrived for my appointment to sign paperwork and waited over an hour at which time I was told I would have to wait I definitley. I expressed my frustration and was assured a call. No call, no fix. Hard to tell if it is disorganization or lack of care. Either way I was not provided what was promised. You have many options to buy a VW in chicago. Don’t chose this one. More

Quick, professional, perfection Luis is amazing. He's so professional and nice to work with. Clearly walks through what is going to be done at drop off, and exactly what was done, fo Luis is amazing. He's so professional and nice to work with. Clearly walks through what is going to be done at drop off, and exactly what was done, found, etc. at pick-up. More

Great service! Although I'm not thrilled with Sales, the Service Center has treated me very well! I was sold a car that has had more problems than I expected it to h Although I'm not thrilled with Sales, the Service Center has treated me very well! I was sold a car that has had more problems than I expected it to have, at this point, but the Service Dept. has been there to help me in the most easy way possible. More

5 stars! I always dread taking my car in and this was my first time at VW. Everyone was very nice and helpful and they were able to provide me with a Lyft to m I always dread taking my car in and this was my first time at VW. Everyone was very nice and helpful and they were able to provide me with a Lyft to my office. Great service! More

Excellent Pick up and Drop off Service I utilized the pick up and dropoff for getting my Volkswagen in for an oil change and tire rotation. Everyone I worked with was timely, professional a I utilized the pick up and dropoff for getting my Volkswagen in for an oil change and tire rotation. Everyone I worked with was timely, professional and courteous! I have taken my vehicle to the dealership a few times for different services, and the Service staff has always been wonderful to work with. More

Overall I’d rate my experience as good. That said, there were multiple times were i was told one thing and then come to find out that wasn’t actually the case, much of which my decision making relied on wha were multiple times were i was told one thing and then come to find out that wasn’t actually the case, much of which my decision making relied on what I was told. Not once did a manager talk with us about the misinformation either. You’d think when paying cash for a top of the line model, you’d get a little more customer service, but in the end, it seems like it was just more of a transaction. More

Polite, knowledgeable, Knowledge, Interest in the client, met my expectations. Saved parts to show damage, The car was cleaned perfectly and ready on time for pick-up. Prov Knowledge, Interest in the client, met my expectations. Saved parts to show damage, The car was cleaned perfectly and ready on time for pick-up. Provided LYFT to take med e home as service would take 24 hours to be completed and car road tested. More