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Volkswagen of Downtown Chicago
Chicago, IL
2,685 Reviews
We are proud to be serving Chicago and its surrounding communities with our excellent services. Whether you are looking to purchase your first or fifth Volkswagen from us we promise a great experience every time. We are here to help make the buying process simple and fast. Your time is important and we want you to have a quick and easy buying experience so you can get back to spending time with your family and friends. Volkswagen of Downtown Chicago also has a top of the line Service Center. The Service Center is here for all of your maintenance needs and will get you back on the road in no time. A complimentary Uber will be provided.
"Das Auto"
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 AM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
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Showing 2,685 reviews
July 20, 2020
That place is a mess I have taken my cars to many different dealers but Downtown Chicago is really chaotic. Executed service was fine but place is not well organized and I have taken my cars to many different dealers but Downtown Chicago is really chaotic. Executed service was fine but place is not well organized and simple services like an oil change (10k milies service) take up to 3 hours. It's unacceptable. I will try another VW service center next time. More
by JOSEHBRAGA05
Verified Customer
July 19, 2020
Mike was very knowledgeable on what he was doing, spent lots of time going through everything which was impressive. Very happy I went to DTVW. I will be a life long customer thanks to Mikes service. lots of time going through everything which was impressive. Very happy I went to DTVW. I will be a life long customer thanks to Mikes service. More
by Melissarafalko
Employees Worked With
July 17, 2020
2020 Tiguan SEL Purchase w/ Trade-In I had an incredible time at VW of Downtown Chicago. We scheduled ahead via email and Kenny took us on a test drive. Kenny even took us to their gara I had an incredible time at VW of Downtown Chicago. We scheduled ahead via email and Kenny took us on a test drive. Kenny even took us to their garage where they store their inventory so that we could pick out a second vehicle to test drive in a different color/drivetrain/mileage (and lower price!). Kenny and manager Rich were able to work to add some value to the trade-in an knock some extra off sticker so that we were able to walk away that same day (~3 hours spent at dealership overall) with a great car that we love. More
by Blake K
Employees Worked With
Rich Marsili, Kenny Akpan, Mark Newton
July 17, 2020
great mechanical service. Car returned Dirty The mechanical work is good, however, expensive.Pick-up was on-time. Phone contact was made to tell when both occurs. Bad news --the car was returned The mechanical work is good, however, expensive.Pick-up was on-time. Phone contact was made to tell when both occurs. Bad news --the car was returned unwashed and the inside left dirty. this had never occurred previously, More
by ELLENWERNER39
Employees Worked With
Nick Hernandez, Miguel Meza
July 17, 2020
John was great to work with during my trade in. I upgraded my 2016 GTI to the 2020 GTI model. Definitely recommend working with John. upgraded my 2016 GTI to the 2020 GTI model. Definitely recommend working with John. More
by JRSNOW818
July 13, 2020
John provides the most excellent experience in finding my dream car. He was knowledgeable of the GTI and had answers to my questions. This was my first buying experience and he ensured it went to perfection! dream car. He was knowledgeable of the GTI and had answers to my questions. This was my first buying experience and he ensured it went to perfection! More
by Dilan Garcia
Employees Worked With
John Sheehy, Mark Newton
July 10, 2020
Quick service I noticed that my tire light was on when I was driving to work. I called and they were able to fix my tire quickly so I could get to work. I always I noticed that my tire light was on when I was driving to work. I called and they were able to fix my tire quickly so I could get to work. I always do all my sales and service at Volkswagen downtown. More
by CAROLINE.LINO15
Employees Worked With
July 10, 2020
Car issue and resolution I bought a Tiguan 2010 and the car had a problem sometime after I bought it. Although at first, I had some issues I got help from the service Director I bought a Tiguan 2010 and the car had a problem sometime after I bought it. Although at first, I had some issues I got help from the service Director Bill Dolan and he has been dealing with this problem efficiently and with lots of courtesy. I thank the service department for the assistance and with my humble opinion, I recommend taking your car to Volkswagen downtown Chicago where it will be in good hands. I expect this issue to be over soon with the best solution we can work out. More
by l-arco
Employees Worked With
Bill Dolan
July 09, 2020
Great service! Very helpful pick up and drop off service for the car, especially as I am trying to avoid ubers or public transit due to covid. Herberto was very helpful and followed up promptly. for the car, especially as I am trying to avoid ubers or public transit due to covid. Herberto was very helpful and followed up promptly. More
by aknightjohnson
Employees Worked With
