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Volkswagen of Downtown Chicago
Chicago, IL
2,689 Reviews
We are proud to be serving Chicago and its surrounding communities with our excellent services. Whether you are looking to purchase your first or fifth Volkswagen from us we promise a great experience every time. We are here to help make the buying process simple and fast. Your time is important and we want you to have a quick and easy buying experience so you can get back to spending time with your family and friends. Volkswagen of Downtown Chicago also has a top of the line Service Center. The Service Center is here for all of your maintenance needs and will get you back on the road in no time. A complimentary Uber will be provided.
"Das Auto"
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 AM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
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Showing 2,689 reviews
August 28, 2020
Joanna was amazing, and made my first time buying a car a great experience. She knew everything about the car I was test driving, even the tiniest details that I had missed in my research. Mark’s calm and co great experience. She knew everything about the car I was test driving, even the tiniest details that I had missed in my research. Mark’s calm and collected energy made the numbers easy to understand, which helped turn a stressful day into an easy day. I would buy a car from Joanna at DTVW again. More
by connorfc23
Verified CustomerEmployees Worked With
Joanna Davila, Mark Newton
August 26, 2020
Lots of service updates and information about your car. The initial wait was about 10 minutes before an advisor started my paperwork. However, all advisers were on the phone. The initial wait was about 10 minutes before an advisor started my paperwork. However, all advisers were on the phone. More
by MMOSES0
Employees Worked With
Gerardo Negrete Jr.
August 25, 2020
Well, I really enjoyed the experience at vw downtown Chicago. The staff here are very friendly and professional. Definitely recommend this place. It's amazing Chicago. The staff here are very friendly and professional. Definitely recommend this place. It's amazing More
by DEVINSILENCE
Employees Worked With
Miguel Meza
August 25, 2020
The service was great. Every time we work with Volkswagen of Downtown we are very happy with the service. Everything was quick and easy. Thank you! of Downtown we are very happy with the service. Everything was quick and easy. Thank you! More
by AWESOMEJAYDE_01
Employees Worked With
August 24, 2020
Just outstanding!!! It is evident that the service team really cares about their customers and really knows their job.Hats off to the whole team including their service director Bill Dolan.Thank you. really cares about their customers and really knows their job.Hats off to the whole team including their service director Bill Dolan.Thank you. More
by MSZAFRANIEC61
Employees Worked With
Other Employees :
Bill Dolan and Gerardo Negrete, Adam Khamsot, Miguel Meza
August 20, 2020
Service was great and Herberto was a huge help. He made the process easy and efficient. I would recommend him and downtown Volkswagen to others. the process easy and efficient. I would recommend him and downtown Volkswagen to others. More
by FAIRFIELD.RYAN
Employees Worked With
August 20, 2020
I dealt with Gerardo--very professional, very friendly. I greatly appreciated the lyfts. An excellent idea. Only wish it was possible to distance according to CDC recommendations in the service "office." I greatly appreciated the lyfts. An excellent idea. Only wish it was possible to distance according to CDC recommendations in the service "office." More
by ROSEMARYNADOLSKY
Employees Worked With
Gerardo
August 19, 2020
Great overall experience at VW Downtown Chicago. They went out of their way to accommodate what I needed with listening, accommodating and service. I’m excited to have them look after my new Tiguan, too! went out of their way to accommodate what I needed with listening, accommodating and service. I’m excited to have them look after my new Tiguan, too! More
by elmamujanovic
Employees Worked With
Anthony Bermeo, Mark Newton
August 19, 2020
Sales person John spent so much time with me and answered so many questions. Finance person, Frank, was so patient and stayed late to wrap up my financing. Entire crew was so friendly and helpful, and I go so many questions. Finance person, Frank, was so patient and stayed late to wrap up my financing. Entire crew was so friendly and helpful, and I got a great deal! More
by mick
Employees Worked With
Frank in finance was great!, John Sheehy
August 17, 2020
Had a great first time experience here. They were up front and honest about what needed to be done on a pre-purchase inspection of a used car. COVID procedures being followed very well as well, never fe front and honest about what needed to be done on a pre-purchase inspection of a used car. COVID procedures being followed very well as well, never felt uncomfortable. Super fast service as well and super friendly service from Herberto. Also had a follow up part order and pickup that went super smoothly. Very much recommended and will be returning for my new to me car's future needs. More
by Shakedown
Employees Worked With
