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Volkswagen of Downtown Chicago
Chicago, IL
2,689 Reviews
We are proud to be serving Chicago and its surrounding communities with our excellent services. Whether you are looking to purchase your first or fifth Volkswagen from us we promise a great experience every time. We are here to help make the buying process simple and fast. Your time is important and we want you to have a quick and easy buying experience so you can get back to spending time with your family and friends. Volkswagen of Downtown Chicago also has a top of the line Service Center. The Service Center is here for all of your maintenance needs and will get you back on the road in no time. A complimentary Uber will be provided.
"Das Auto"
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 AM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
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Showing 2,689 reviews
September 21, 2020
Joanna was brilliant. She knows all about VW cars. She was most efficient, gracious and helpful. We got the perfect, beautiful car with her guidance. was most efficient, gracious and helpful. We got the perfect, beautiful car with her guidance. More
by gwhhansen
Employees Worked With
Joanna Davila
September 21, 2020
I couldn’t feel more blessed at a second chance in my dream car... beyond grateful... truly!!! So much that I’m bring lunch this week we’ll work out the day... Homemade Soups will soon be on the way... dream car... beyond grateful... truly!!! So much that I’m bring lunch this week we’ll work out the day... Homemade Soups will soon be on the way... again thank you so much Braden, Frank & of course Mike (the best) for going above and beyond it’ really something special... :)... See you all again for my next Audi purchase couldn’t go NE other way ;). More
by Mreavy09
Verified CustomerEmployees Worked With
Other Employees :
Boris Nikolov, Braden Carson, Frank Stanghellini
September 21, 2020
Tried to convince me to pay over $200 for coolant fluid flush despite the fact that it's not listed as a recommended service in the owner's manual, and my VW Golf only has 31,000 miles on it! And $65 for a flush despite the fact that it's not listed as a recommended service in the owner's manual, and my VW Golf only has 31,000 miles on it! And $65 for a cabin dust/pollen filter that I got and replaced myself without any tools in a few minutes for $13? What a ripoff, and was not thorough about providing the free multipoint inspection when I went to get an oil change and tire rotation. Sloppy work, and overpriced. More
by SJKIM118
September 18, 2020
Kenny ruined the whole experience for me. He was rude, unhelpful and kept me waiting for hours. I have been coming here for service for years and have always had a good experience but after this experienc unhelpful and kept me waiting for hours. I have been coming here for service for years and have always had a good experience but after this experience I may take my business elsewhere. More
by MM1221
Employees Worked With
Kenny Akpan, Frank Stanghellini
September 17, 2020
Car tire was fixed in a timely mannerThe service team Car tire was fixed in a timely manner The service team did a complementary clean inside and outside. The customer service was great and price for se Car tire was fixed in a timely manner The service team did a complementary clean inside and outside. The customer service was great and price for service was good. More
by leoeverson
Employees Worked With
Bill Dolan, Adam Khamsot
September 17, 2020
Friendly staff. They ran behind on appointment time causing an appointment for A tire rotation to take about an hour and a half. They were transparent in check in though which is awesome.. Car wash causing an appointment for A tire rotation to take about an hour and a half. They were transparent in check in though which is awesome.. Car wash is complementary however the wait for that was an additional 20 minutes so I passed this time. Over all good experience More
by ASHDICO
Employees Worked With
September 17, 2020
They were very thorough with my car and. Went beyond helping to make sure my car was in perfect order!! I’ll definitely be using your services again helping to make sure my car was in perfect order!! I’ll definitely be using your services again More
by NTASIOPOULOS1997
September 15, 2020
I’m very satisfied with the service. The service representative was friendly and helpful. I’ll definitely be coming back for future maintenance and servicing. representative was friendly and helpful. I’ll definitely be coming back for future maintenance and servicing. More
by nwokoisrael
Employees Worked With
September 15, 2020
Gerardo Negrete was extremely professional and helpful. He went out of his way to help me with my service issue. I highly recommend this location, everyone I had contact with was extremely kind. He went out of his way to help me with my service issue. I highly recommend this location, everyone I had contact with was extremely kind. More
by STEMADSEN
Employees Worked With
Gerardo Negrete
September 12, 2020
Chris was a fantastic and very patient sales person who helped find the right car (used) and right deal for me. I had a budget to stick to which he totally respected and I got a great warranty with the car helped find the right car (used) and right deal for me. I had a budget to stick to which he totally respected and I got a great warranty with the car. I would highly recommend this dealership especially for people who haven't bought a car for a long time or it's their first car, they really do walk you through all possibilities and gave some great advice. More
by rebeccapalmet
Employees Worked With
