Volkswagen of Downtown Chicago

Dealer overall a good experience, negotiable on pricing. Took a little while to finalize with finance and was a bit pushy on tacking on extended warranty, but that is my only complaint. James was fantastic Took a little while to finalize with finance and was a bit pushy on tacking on extended warranty, but that is my only complaint. James was fantastic from the moment I inquired to the moment I left with the car. Truly a one of a kind experience. Responsive, but not pushy, and very transparent. Could not recommend enough! More

I had such a great experience with James and the Chicago VW team. James and Julian, the sales manager, made a usual stressful experience into a positive one. They were attentive to my wants and needs and ma VW team. James and Julian, the sales manager, made a usual stressful experience into a positive one. They were attentive to my wants and needs and made me feel comfortable and taken care of. I highly recommend James for your car buying experience! More

James was very knowledgeable and friendly! I was unsure about what brand of car to by but after driving the Tiguan I knew I should stick to VW. I’m really enjoying all the features and fun dri I was unsure about what brand of car to by but after driving the Tiguan I knew I should stick to VW. I’m really enjoying all the features and fun driving experience. More

Fernando was very helpful in replacing my key fob batteries. It was very quick and efficient. batteries. It was very quick and efficient. More

Great dude. Helped me out n had a great vibe. If you ever need help, this is the man. Helped me out n had a great vibe. If you ever need help, this is the man. More

The dealership experience was fine, it was very straightforward not too much to say about that. Working with James however was an absolute pleasure, he is probably the most enjoyable salesperson i’ straightforward not too much to say about that. Working with James however was an absolute pleasure, he is probably the most enjoyable salesperson i’ve had the pleasure of working with in my car buying journey. The finance manager was eh, only thing i can remember about him is when he came into the office accidentally knocked something off the desk and didn’t bother to pick it up. overall my experience here was very enjoyable. More

I had an absolutely amazing experience at Volkswagen of Downtown Chicago from start to finish! My salesperson, Luis, was incredible in every aspect of the process. He took the time to understand exactly Downtown Chicago from start to finish! My salesperson, Luis, was incredible in every aspect of the process. He took the time to understand exactly what I was looking for, helped me compare different vehicles and specs, and made sure I ended up in the right car for me. When it came time to negotiate, he truly listened to our offer and did everything possible to make it work. I never felt pressured, and I genuinely felt like he was looking out for me as a customer. Next came the sales manager, who was hands down one of the most incredible people I’ve dealt with during a car-buying experience. He was professional, personable, and went above and beyond to make sure everything came together. Finally, Davis in finance made the last step of the process just as smooth and easy. He was knowledgeable, patient, and made sure we understood everything before signing. Overall, the entire team was absolutely incredible. From Luis to the sales manager to Davis, everyone made what can sometimes be a stressful experience feel easy and enjoyable. I would 100% buy another vehicle from Volkswagen of Downtown Chicago in the future and would recommend this team to anyone looking for a great car-buying experience! More

Pleasant enjoyable experience at VW downtown. Luis was enjoyable and good to negotiate with. Buy with confidence Luis was enjoyable and good to negotiate with. Buy with confidence More

Had a great experience with Mohammed Habibi! The car we originally wanted had already sold, and we were ready to leave. Mohammed was eager to help and went above and beyond, even staying after The car we originally wanted had already sold, and we were ready to leave. Mohammed was eager to help and went above and beyond, even staying after hours to make sure we found a vehicle we actually liked. He was patient, helpful and never made us feel pressured. We really appreciate him taking the extra time to make sure we were taken care of. Highly recommend Mohammed Habibi. Thanks to Marcus in Finance Department for being patience and helpful while completing all required documents quickly and efficiently. More

The dealership was a slightly above average experience. I had some reservations but they were able to provide prompt service and were willing to work with me on my trade-in value. There are some old the us I had some reservations but they were able to provide prompt service and were willing to work with me on my trade-in value. There are some old the usual standard dealership sales practices that I don't love but if you let them know that you are serious about making a deal and they get that same sense, the process goes a bit smoother. Mohammed is a pretty straightforward salesperson and will help you work on getting what you want. More