Volkswagen of Downtown Chicago

I received a text and call back within minutes of my inquiry, confirmed car was still available and made my way to the location, They also told me about parking and they would have the vehicle ready for inquiry, confirmed car was still available and made my way to the location, They also told me about parking and they would have the vehicle ready for me to drive, Met with the salesperson that would be handling my request and within 20 minutes of arriving we were test driving the vehicle. More

I am writing this review because I am very disgusted and upset about my car. This is my second review about this dealership. I purchased a 2013 Volkswagen Tiguan for my daughter who was a senior in high sch upset about my car. This is my second review about this dealership. I purchased a 2013 Volkswagen Tiguan for my daughter who was a senior in high school and now is a freshman in college. She barely drove this car and still have not put that many miles on it. When I purchased the car I informed the car lot that her car had stopped on her severals time. Nevertheless the car has never stop stopping. I have spent so much money getting things replaced like the battery, starter, alternator, spark plugs and so on. Still car still was stopping which was putting my daughter life in danger. I finally took the car back to Volkswagen needless to say I thought I was being smart about also purchasing a warranty when I bought the car. Volkswagen check the car out again and found 10,000 worth of damage done to my car. This was unbelievable because there is no way this could have happened all at one time. The warranty company approved one item to be fixed that they believed was the problem. However when we picked up the car the next day the car stopped on my daughter again and all kind of fluids was leaking out which again now my daughter life is in danger again. The car is now back at Volkswagen and it's not an urgency for the car to be fixed and the warranty is not in agreement. I have reached out to the I-Team because this is unacceptable and I refused to pay for a car that they knew had these issues my daughter should feel safe while driving her car. Keila was great but there's only so much she can do. More

I never received my completed work order. I have sent an email to David but I never heard anything back. I don't think any communication from David is working. I have sent an email to David but I never heard anything back. I don't think any communication from David is working. More

Jonny and VW made our process and transition very easy on us. It was quick and efficient. They understood what we wanted to get out of our new car and our finances. us. It was quick and efficient. They understood what we wanted to get out of our new car and our finances. More

Ahad was very helpful and was clear and helpful in the process, did not get everything i wanted but got a fantastic are and a great price. He drove the same vechicle (id4) and had some good information ab process, did not get everything i wanted but got a fantastic are and a great price. He drove the same vechicle (id4) and had some good information about his experiance and commute and real world range for the vechicle. Davis in F&i was very professional and helpful through the process, we got everything through to our liking and we walked out and drove home a almost new EV. Thanks so much but if I could get a copy of the monrony label or better yet you can through in a charging adaptor and i would be thankful. Have a wonderful day and thanks so much. I almost for got the person who got me through the door Lizbeth was fantastic on the phone and via tex messages since we were driving in from the Burbs she made sure we did not have to worry about parking and anwsered all of my pre looking items with the process. More

Mohammed Habibi’s service was great and he was very helpful, he was also very knowledgeable and professional! helpful, he was also very knowledgeable and professional! More

Mike, Yagi and Celia were phenomenal. Treating my family great end to end; sales to service to financing. Treating my family great end to end; sales to service to financing. More

Working to resolve an issue. If we can resolve it I would be happy to upgrade my review of the dealership If we can resolve it I would be happy to upgrade my review of the dealership More

Mr Mohammed was very helpful with our car purchase. We be back for any future car purchases. Thank you We be back for any future car purchases. Thank you More