Volkswagen Santa Monica

Great service Odell Hadley was very helpful in handling everything. A very good experience. Tires were changed fast and properly. He was very friendly and helpful w Odell Hadley was very helpful in handling everything. A very good experience. Tires were changed fast and properly. He was very friendly and helpful whenever I had questions. More

Excellent 100K Service Service Consultant Thom Painter did an excellent job of explaining what needed to be done now & what could be postponed. I felt he was very honest abo Service Consultant Thom Painter did an excellent job of explaining what needed to be done now & what could be postponed. I felt he was very honest about the repairs needed, which saved me quite a bit of money. He also made sure that my vehicle was serviced in the time frame I requested. I have been going to the VW dealership in Santa Monica for about 4 years now, not only because of the proximity to my home, but because of their excellent & friendly service. More

Overall a very good experience I bought a used Mercedes C250 in there on Saturday. I went in to buy a Golf Sportwagon but changed my mind. I was helped by Alex Gross who was extreme I bought a used Mercedes C250 in there on Saturday. I went in to buy a Golf Sportwagon but changed my mind. I was helped by Alex Gross who was extremely helpful, making the whole process painless fast and very efficient. Very good! More

Easy, fun, fast & painless! This is the fifth car we have bought with the help of Bridgette Richard. She is an outstanding sales rep; she is knowledgeable, helpful, easy to talk This is the fifth car we have bought with the help of Bridgette Richard. She is an outstanding sales rep; she is knowledgeable, helpful, easy to talk to and has a very friendly personality. She makes purchasing a car fun & easy! I would recommend everyone go to her, if you're thinking of purchasing or leasing a car! Thanks, Bridgette! More

Best experience to buy a car- Jett Richards Ms Bridgette Richards was the best person to deal with. She knew what I wanted and the made the process very easy. She was courteous, nice and sociabl Ms Bridgette Richards was the best person to deal with. She knew what I wanted and the made the process very easy. She was courteous, nice and sociable and a fun person to speak with. I thank you with all my heart helping me replace my TDI with a new Jetta. Aroon More

Two thumbs up for Odell Hadley! Great service, communication and turnaround time. Mr. Hadley is a real pro - friendly and helpful. Techs did a thorough diagnostic and repair, and t Great service, communication and turnaround time. Mr. Hadley is a real pro - friendly and helpful. Techs did a thorough diagnostic and repair, and the car was ready for pickup even earlier than promised. Thanks for everything! More

Peyman I've had some bumps with this dealership in the past, but this last time was perfect and smooth - and many many thanks to Peyman for making it so. I've had some bumps with this dealership in the past, but this last time was perfect and smooth - and many many thanks to Peyman for making it so. More

Oil Change Service was very friendly and willingly answered all the questions I had. They were not pushy like other car services and I felt comfortable. Complime Service was very friendly and willingly answered all the questions I had. They were not pushy like other car services and I felt comfortable. Complimentary shuttle is a plus. More

Praise for Mark Shapiro, SUPERB Sales Agent! To Management I felt compelled to write to you a letter of commendation for Mark Shapiro, after his selfless and brilliant service resulting in my To Management I felt compelled to write to you a letter of commendation for Mark Shapiro, after his selfless and brilliant service resulting in my purchase of the VW Jetta just before Christmas. Please know that last year I had a very difficult time with Michelle and Bridget, who both wasted a lot of my time and failed to return any of my calls, or to get me financed, on top of acting with hardness and indifference (for which I complained to a manager). In contrast, from the very first moment Mark introduced himself to me with a disarming handshake in your showroom, he demonstrated that extremely rare and timeless, old-world, superb and genuine customer service, making me feel like his own family member and that my needs were his dutiful responsibility. He then unleashed his considerable professional skill and in only ten minutes, Mark was able to get me the car I wanted and secure financing, which Michelle and Brigitte were incapable to do in months...! He then followed up on every detail with lightning speed, consummate competence and precision. In the course of the following hours and days of finalizing the transaction, Mark's courtesy, finesse and punctuality made my car purchase process one of the most satisfying experiences of the last few years. I felt honored, listened to and contributed to by him every step of the way. He then generously and graciously made himself available to assist me with anything that would arise during my loan term and regarding any car needs I might have. You are very lucky to have such an exemplary employee like Mark Shapiro, who delivers effortlessly the highest standard of customer service, rivaling the pinnacle of customer service in America in any industry and time period. Thank you, Mark, you really made a great difference on so many levels! Your very satisfied customer, Nikola More

Great experience! Peyman Kahen looked after me very well, the service was completed quickly, efficiently & was cheaper than the quoted cost. I left as a happy custo Peyman Kahen looked after me very well, the service was completed quickly, efficiently & was cheaper than the quoted cost. I left as a happy customer, highly recommended. More