Volkswagen Santa Monica

I had an emergency where both of my headlights went out at night, and I had no idea of any place that would be available to help me so late and on such short notice. Since I drive a bug and recently moved at night, and I had no idea of any place that would be available to help me so late and on such short notice. Since I drive a bug and recently moved to the Westside, I gave VW Santa Monica a call and got a hold of J.D. in the service department. Most of the mechanics were leaving for the day, but I begged him to help. And he did :-) I had been servicing my car at a family friend's private garage ever since my bug went out of warranty... big mistake. There were so many things wrong with it, including the way my headlights were put in -there were screws holding my headlights in place!!! It was quite a challenge for J.D. to switch out the bulbs, but he rolled up his sleeves and did the impossible in no time flat so I could get down to OC and visit my mom in the hospital. I cannot thank J.D. And the VW team enough for that! J.D. was not required to help me since it was just about past dealership hours, but he chose to. I admire that immensely, and am extremely grateful. I will absolutely be back to service my car here in the future, and consider even purchasing a new one from them sooner or later! They are attentive, friendly, knowledgeable, and trustworthy. I highly recommend. Thank you, J.D., you just earned your dealership a regular customer! More

I have always owned a Volkswagen. I have been going Volkswagen of Santa Monica for over 30 years. I always use JD Dotson as my service advisor. He has always been a pleasure to work with. I can always Volkswagen of Santa Monica for over 30 years. I always use JD Dotson as my service advisor. He has always been a pleasure to work with. I can always trust him. He has been helpful way beyond the call of service. I have always been very happy with the quality and cost of the services. More

Mr. Kahan has always been very helpful, informative, professional, and never condescending. My last visit required only his showing me a couple of things and then I was done. What a relief! and what a professional, and never condescending. My last visit required only his showing me a couple of things and then I was done. What a relief! and what a benefit he is to the service department. Thank you Peyman. More

My wife and I just bought a 2012 Tiguan this Sunday at VW Santa Monica, and let me tell you this has been one of THE BEST experiences I've had purchasing a car. From the first moment our salesman approach VW Santa Monica, and let me tell you this has been one of THE BEST experiences I've had purchasing a car. From the first moment our salesman approached us he was very knowledgeable about VW's, he was patient, friendly. If you ever come to this dealer make sure you ask for EVAN BOLTON, He WILL take care of you. I Cannot stress anymore how likely it is I will be returning in a few months to purchase a new car for myself. If you combine Evan Bolton with Claire Skinner you will have the dynamic duo. Claire did not just settle to get us in a new car, but she also worked with the banks so we could get a good deal. Thank you VW Santa Monica. Although we've only had the car for a few days I can't love it more. Evan was right. Once you drive a VW you can't go back. More

Going into Volkswagen Santa Monica this past Sunday was absolutely the best experience my husband and I have ever had leasing a new car, completely due to the fact that Bridgette Richard helped us. She i absolutely the best experience my husband and I have ever had leasing a new car, completely due to the fact that Bridgette Richard helped us. She immediately welcomed us when we arrived, and starting serving our needs. Bridgett was extremely knowledgeable about the all our options for the Passat, and got us into a test drive right away. We were sold on all her recommendations. She was also totally successful in steadfastly getting us what we needed. We are going today to pick up our new VW Passat 2012 with everything that we could want -- Bluetooth, satellite radio, color, price, design, and style. We have leased many cars through the years; this is actually our 3rd time leasing with VW Santa Monica. As I said, never have we had such a good experience. I will be recommending Bridgette Richard and VW Santa Monica to all our friends, family, and clients. Thank you VW Santa Monica for having such an effective employee. More

JD is the only service representative I use. He is consistently knowledgeable, accommodating, straightforward, conscientious and friendly. He clearly takes pleasure in providing attentive customer se consistently knowledgeable, accommodating, straightforward, conscientious and friendly. He clearly takes pleasure in providing attentive customer service. More

My experience with VW Santa Monica was very good. Evan Bolton was my sales person and he was very helpful. Although, my credit history was not up to par, Evan was always very courteous and respectful abou Bolton was my sales person and he was very helpful. Although, my credit history was not up to par, Evan was always very courteous and respectful about my situation. He was very patient with me and always available to answer my questions. I live an hour away and thankfully I was able to do a lot of the talking and dealing of numbers over the phone.Evan, along with Claire Skinner, the finance manager made everything a breeze and I was able to finally get the car of my dreams. More

Joe Seymour was recommended to me by a friend. Being British it is hard to get a car here as we don't have an established credit history yet. Joe managed to get both my husband and I into brand new VW's British it is hard to get a car here as we don't have an established credit history yet. Joe managed to get both my husband and I into brand new VW's in less than a week. Since then we have recommended to several of our friends and everyone who has met with him has been delighted. More

This dealer is awesome, not too big or not too small. Well located, and overall has a no pressure "cool" vibe. I hate buying cars, so I already knew the model and optionals, monthly payment and credit sc Well located, and overall has a no pressure "cool" vibe. I hate buying cars, so I already knew the model and optionals, monthly payment and credit score, it was a matter of driving and paying. Evan was awesome, I spend 50 minutes between driving and feeling the car inside. All green and good to go. I gave my car keys and VIN so they could appraise it. Mind you I am not a idiot who expects to get KBB value on my car. I was expecting to get 1K - 2K below the lowest KBB value. Sean (Evan manager) came back after 5 minutes without looking at the car, just based on the car fax report and almost angrily told me "this car has been in a accident, I offer you 10K and you should be happy that I am taking it as a trade", mind you this was a 2005 545i BMW. V8 and loaded with 67K miles, cost me $61K when new. He was so unpleasant and rude that the deal was over right there. I felt sorry for Evan because he was a outstanding guy. But unfortunately his boss lived in some cave in middle eats for too long... forgot how to deal with people. Conclusion: drove down the block and got 14K (200 short of what I owned to BMW financial) and got a Lexus. More

A week later after purchasing my new car from Volkswagen Santa Monica I can truly say I feel great about my purchase decision not only with the car I selected but the with the person that helped down this p Santa Monica I can truly say I feel great about my purchase decision not only with the car I selected but the with the person that helped down this path. Sales lady, Ms. Jett Richard, is just great and I owe her my thanks for pairing me with the perfect car for me. I test drove the same car with someone else and I left feeling uninspired, but it was an altogether different experience with her, and that is where she really shines. Jett is polite, fun, respectful, understanding, and didn't try to "sell" me the car, she just wanted to help me get to know it, see if it was right for me, and it was in this environment that I bonded with my car and realized this is the one I wanted. My experience with her left me with a great feeling about my decision and the dealership and that peace of mind means a lot. It is still important to shop around and see what is best for you, I still love the Mazda 3, but if you know you want to take home a VW, I don't think you could find a better person to help you find your match. More