Volkswagen Santa Monica

Great Dealership Great experience, got my wife a new R-line Beetle Convertible. Mark Shapiro was extremely professional and efficient. He treated us like family along Great experience, got my wife a new R-line Beetle Convertible. Mark Shapiro was extremely professional and efficient. He treated us like family along with his sales manager and finance manager. What a great team! Buy Here!!!!!! More

Excellent service I needed a pre-owned a car and Danny N´Guyen and Chris Weller were very efficient understanding my needs and offered me the car that I was looking for I needed a pre-owned a car and Danny N´Guyen and Chris Weller were very efficient understanding my needs and offered me the car that I was looking for. The overall performance was excellent, and Chris Weller even went to work on his free day to make sure that everything was fine with the car. More

Jeff Crawford is my Vdub rock star!!! This is the second time I have had the opportunity to have Jeff handle my car complaints. He was friendly, smiled and made the whole process painless This is the second time I have had the opportunity to have Jeff handle my car complaints. He was friendly, smiled and made the whole process painless and he was enjoyable to deal with. More often than not on average you get someone who barely cares and certainly doesn't give you a personal touch. Jeff helped me get a rental car organized and got everything fixed and turned around the next day. Because of his personal and professional manner I looked forward to coming back in and felt he really cared about me and my GTI. He is an asset to this dealership and only hoped he was a salesman on the shop floor also, because I would rather speak to him about my next lease options! I have driven VW Gti's all my life. This is my 4th one and the standard of VW customer service is unparalleled both in England and my experiences in Santa Monica. The reason I am taking the time to write a review, is because GREAT customer care is a rare experience these days and when I get looked after I feel it should be noted. You have a great team member- so take care of him as he does his customers! Many Thanks! Jo Baker More

Excellent service. Roy Halleluyan took care of every detail. He provided me with accurate updates and explained to me how the problem was resolved. It's my first VW and Roy Halleluyan took care of every detail. He provided me with accurate updates and explained to me how the problem was resolved. It's my first VW and I really like the friendly and informative service in Santa Monica dealership. More

Great service, friendly staff I had a great experience at VW Santa Monica. Everyone I met was friendly and straightforward, answeres all my questions, and didn't feel any crazy pre I had a great experience at VW Santa Monica. Everyone I met was friendly and straightforward, answeres all my questions, and didn't feel any crazy pressure. Definitely a better experience than I expected! More

Jeff Crawford's excellent service! Jeff Crawford did an "outstanding" job helping and advising me on my situation! He is a valued employee and has a concern for his customers well bein Jeff Crawford did an "outstanding" job helping and advising me on my situation! He is a valued employee and has a concern for his customers well being. I feel I can always count on and trust Jeff Crawford to look out for my best interest! best Terry D. Palmer More

VW-Santa Monica Is Great -- and Peyman Kehan is Outstanding Everybody at VW-Santa Monica is wonderful. They're knowledgeable, courteous and helpful. But one service rep -- Peyman Kahen -- stands out above them Everybody at VW-Santa Monica is wonderful. They're knowledgeable, courteous and helpful. But one service rep -- Peyman Kahen -- stands out above them all. I always arrange my visits when I know he's available. Not only does Peyman remember my name, but he remembers nuances about my my car and my needs. Most importantly, the work is done thoroughly, fast and at the agreed price. I can't imagine taking my business elsewhere. roger More

Great service, helpful staff I had a great experience at the VW Santa Monica Service center. I took my car in the get the brakes checked and scratch repaired, and I'm very happy w I had a great experience at the VW Santa Monica Service center. I took my car in the get the brakes checked and scratch repaired, and I'm very happy with the service. I could tell that the employees were happy to work there and happy to help me. Everyone was friendly and I'm happy that this is my local service center. More

Bridgette Richard 's service to us buying our new car was exemplary! Her efficiency, attention to detail and courteousness made our experience at Santa Monica VW an ab 's service to us buying our new car was exemplary! Her efficiency, attention to detail and courteousness made our experience at Santa Monica VW an absolute pleasure. We have already recommended her to friends. We will definitely be back. Thank you Bridgette! Traci Caines More

Above and beyond service Emerson at Santa Monica VW was extremely helpful as I pulled in at 5:30 with my diesel check engine light blinking and explained that I live in Oxnard Emerson at Santa Monica VW was extremely helpful as I pulled in at 5:30 with my diesel check engine light blinking and explained that I live in Oxnard (about 60 miles away and in LA traffic at that time could take 3 hours) and even though it was past service hours he had my car tested and luckily it was an easy fix that they made while I waited. I really appreciate their effort and customer service! More