Volkswagen Santa Monica

Great service and on time Really happy with the service at SM VW. The customer care specialist Peyman Kahen went out of his way to make sure all my issues are resolved and that Really happy with the service at SM VW. The customer care specialist Peyman Kahen went out of his way to make sure all my issues are resolved and that I get the car in time. He called me to inform that my car was ready. More

Great experience Odell was our service technician. He was excellent - very helpful, courteous and professional. Service department was great as well. Car is running sm Odell was our service technician. He was excellent - very helpful, courteous and professional. Service department was great as well. Car is running smoothly again. We would highly recommend Volkswagen Santa Monica! More

Smooth repair Yvonne Rodriguez was very kind and helpful. The service team repaired a flat tire and checked levels and engine in a short time. Good service overall. Yvonne Rodriguez was very kind and helpful. The service team repaired a flat tire and checked levels and engine in a short time. Good service overall. More

Good Service I came in for the safety recall. Mr Odell Hadley was happy and accomodating. . Had my 4tires change. I like coming to this service center. Everyone in I came in for the safety recall. Mr Odell Hadley was happy and accomodating. . Had my 4tires change. I like coming to this service center. Everyone in this service center are all pretty helpful. More

Excellent Service I want to thank Thom Painter for providing excellent service on my last visit to the dealership. The person I usually work with (Luke Young) was off I want to thank Thom Painter for providing excellent service on my last visit to the dealership. The person I usually work with (Luke Young) was off the day I brought the the car in and Thom stepped up to the plate and provided the service I have come to expect at Volkswagen Santa Monica. He ordered the part, had it color matched and installed within three days from when i ordered it. Thank you Thom, its nice to know I have another "go to guy" at the dealership. More

Excellent Service I came in to enquire about an issue with my tire and Yvonne helped not only to fix the issue, but also organized my full service in the same visit. Th I came in to enquire about an issue with my tire and Yvonne helped not only to fix the issue, but also organized my full service in the same visit. This saved me time and future headaches. I left feeling safer and happier in my car thanks to her professionalism and her dedication to ensuring customer satisfaction. More

Peyman Kaden is THE best! I'm so glad that Peyman is back in the Service Department. His professionalism, knowledge, work ethic, patience and always spot-on advice are among th I'm so glad that Peyman is back in the Service Department. His professionalism, knowledge, work ethic, patience and always spot-on advice are among the reasons I bought my latest VW at the Santa Monica dealership in the first place. He's available by phone or email and is always responsive. It is a lot easier to go elsewhere since I "commute" from the far west San Fernando Valley to have my Passat serviced. But, once was enough! Peyman's return means I'll be back, too. More

The Best! The General Manager, Butch Otey was incredibly helpful. He booked an appointment for me with Bridgette Richard. She was truly fantastic! With a great The General Manager, Butch Otey was incredibly helpful. He booked an appointment for me with Bridgette Richard. She was truly fantastic! With a great attention to detail, she listened to exactly what I wanted. She was approachable and relatable and didn't use sales jargon with me. She was not pushy, which is very important to me. You feel like you're talking with a human being and not someone who simply wants to make a sale. This is now my second lease with VW Santa Monica and I won't go anywhere else! More

life saver relatable earnest He really helped me man best experience I've had at any dealership very trustworthy man Emerson molina does his job and makes you feel happy yo own a He really helped me man best experience I've had at any dealership very trustworthy man Emerson molina does his job and makes you feel happy yo own a volkswagen More

Friendly, quick and hassle free We enjoyed our car search and purchase at Volkswagen Santa Monica. Raufel Muhammad was extremely helpful and knowledgeable about all the different le We enjoyed our car search and purchase at Volkswagen Santa Monica. Raufel Muhammad was extremely helpful and knowledgeable about all the different levels of cars and included options that came with each package. He explained how a lease would work for the Tiguan and we couldn't resist. Raufel showed us many different models of VW's and we test drove several as well. We never once felt like we were waiting and we were treated like high value customers. We would recommend this dealership and particularly Raufel Muhammad as they are both attentive, caring and capable of getting you on your way in a rather short period of time. Big thx to Raufel & VW Santa Monica. More