Volkswagen Santa Monica

Exceptional service Ivan Montejano and the other associates at VW SM were just awesome. I went in for my oil change on my lease CC and come to find out I was out of warra Ivan Montejano and the other associates at VW SM were just awesome. I went in for my oil change on my lease CC and come to find out I was out of warranty. Well I wasn't prepared to pay for the full maintenance but needed to get things done. Ivan was very helpful and undetstood my situation so he spoke to the manager. Well they we able to do my full maintenance for free and they explained to me what it took to make it happen and I couldn't be more appreciative. I highly recommend not only that you get your car st VM SM but that you get your car worked on at VM SM as well. More

Finally! A good experience at a VW dealership! I am a huge VW fan, in fact, my family owns 5 of them. BUT I have never had a pleasant experience getting any of our cars serviced. Odell Hadley at SM I am a huge VW fan, in fact, my family owns 5 of them. BUT I have never had a pleasant experience getting any of our cars serviced. Odell Hadley at SM VW has completely changed that. He assisted me with a happy and honest manor, was extremely clear with costs, and set me as his number one priority. So refreshing from a VW dealership. Very pleased. More

Great service for a deeply flawed product Yvonne Rodriguez was delightful and professional in helping me deal with my diesel Jetta's defective battery. In fact, everyone there was friendly an Yvonne Rodriguez was delightful and professional in helping me deal with my diesel Jetta's defective battery. In fact, everyone there was friendly and helpful. I feel bad for them that their company's top managers betrayed them with the emissions test cheating software. More

Great experience, great service I just did my 20k miles maintenance. The service is good. Edward Kline told me it is going to be 90 min but I thought it usually takes longer than wha I just did my 20k miles maintenance. The service is good. Edward Kline told me it is going to be 90 min but I thought it usually takes longer than what people say. So I went home and I got a phone call at ~91 min saying my car is ready. Dude I just got home for 30 minutes! More

Very satisfied with service First time at SMVW and was helped by Luke Young, service advisor. He was very courteous, personable and knowledgeable. He addressed the service prob First time at SMVW and was helped by Luke Young, service advisor. He was very courteous, personable and knowledgeable. He addressed the service problem and timing by providing a loaner car. Service problem was competently and timely resolved and I will definitely return to SMVW and request Luke Young as my service advisor. More

Tire change Ed Kline was great! I left my car on Sunday night, it was ready by noon on Monday. Very friendly and fast service. Will be using this dealership in t Ed Kline was great! I left my car on Sunday night, it was ready by noon on Monday. Very friendly and fast service. Will be using this dealership in the future. Thank you! More

Happy with service Jeff Crawford is the best! He always takes care of my VW and puts a smile on my face. I'm happy with the service. I feel they are fair and always t Jeff Crawford is the best! He always takes care of my VW and puts a smile on my face. I'm happy with the service. I feel they are fair and always tell me the truth and I really appreciate that. I have been going here over 10 years. More

Friendly and helpful Raufel Muhammad was very personable, helpful, and showed great attention to detail. Great job explaining the car's features and walking us through Ap Raufel Muhammad was very personable, helpful, and showed great attention to detail. Great job explaining the car's features and walking us through Apple Carplay. Thanks Raufel! More

Amazing service Emerson helped me find the noise that my car was making. I dropped off my car and he called me when the fix was done. Emerson helped me find the noise that my car was making. I dropped off my car and he called me when the fix was done. More

Luke Young was great! Luke Young was great at service and got my car taken care of as promised in 2 hours. Will definitely come back. Thank you, Luke. Luke Young was great at service and got my car taken care of as promised in 2 hours. Will definitely come back. Thank you, Luke. More