Universal Nissan

I went to Universal for a Nissan truck. I took a test drive and the salesman gave me a price. I wanted more for my trade so he got a sales manager Victor to see if it is possible. The I took a test drive and the salesman gave me a price. I wanted more for my trade so he got a sales manager Victor to see if it is possible. The sales manager Victor took over and tried to high pressure me into buying it. He replied to my objections with rude responses. This went on for a while until I stood up and loudly told him "I don't need this truck and I don't need to listen to this." Another manager came over and I told him about Victor's rude behavior. Victor doesn't work on commission so he doesn't care if the sale is lost. No more Universal Nissan for me More

Excellent attention , special thanks to the fabulous Desiree Puglia for her patience and support on buying our car Desiree Puglia for her patience and support on buying our car More

Service was okay, sold me a car that literally a month later I had to replace all tires. Found out that I did not have a spare tire, also the key fob is not working properly. Trying to get someone on the later I had to replace all tires. Found out that I did not have a spare tire, also the key fob is not working properly. Trying to get someone on the phone is a circus and no help. DO NOT BUY FROM THEM!!!!!! More

Good professional service and courteous people. They do what it takes to put you on the car that you want. They do what it takes to put you on the car that you want. More

* Lack of customer care and service awareness * Misrepresented warranty contract * Untrustworthy * Frustrating * Disappointing * Unprofessional * Inconsistent procedures, policy awareness * Misrepresented warranty contract * Untrustworthy * Frustrating * Disappointing * Unprofessional * Inconsistent procedures, policy awareness * Poorly handled * Lack of accountability * Weak or no communication or responses * No customer relationship awareness or flexibility to problem solve * Lack of transparency * Poor execution when delivering final product, windshield cracks, chips, mats, paint chips, dents, emergency tire kits * Lack of cross-department knowledge, policies, contracts, warranties * The experience reflected poor internal coordination and a lack of communication between departments. More

Juan and the Universal Nissan team provided excellent service. From describing the vehicle to discussing our trade and the final price, everyone was professional and knowledgeable. Thank you for the grea service. From describing the vehicle to discussing our trade and the final price, everyone was professional and knowledgeable. Thank you for the great experience. More

My experience was wonderful & Chris Oliva was excellent & very helpful & understanding in every aspect excellent person. very helpful & understanding in every aspect excellent person. More

The salesperson, Julio Valdez, was extremely helpful and went above and beyond to make the purchase worthwhile. He was straightforward and honest throughout the entire process. He followed up promptly on ev went above and beyond to make the purchase worthwhile. He was straightforward and honest throughout the entire process. He followed up promptly on every phone call and email, demonstrating excellent communication and professionalism. When we encountered an issue with an unwanted extended warranty—something that was not his responsibility—Julio did a fantastic job resolving the situation quickly and effectively. His dedication to customer satisfaction truly stood out. More

We had an excellent experience purchasing a SUV with Mr. Rivera. All process was clear, fast and easy, no hassle and outstanding customer care. Rivera. All process was clear, fast and easy, no hassle and outstanding customer care. More

All dealerships are the same; bait & switch and take up an entire day. I regret buying the scam “Certified Pre Owned” cost me $900 in repairs at the local dealership one week later and was missing bod an entire day. I regret buying the scam “Certified Pre Owned” cost me $900 in repairs at the local dealership one week later and was missing body parts, and of course Universal Nissan would not take care of it - unbelievable. More