Oscar Maldonado
Oscar Maldonado at Universal Nissan

Oscar Maldonado

Sales Consultant

Universal Nissan

12785 South Orange Blossom Trail,
Orlando, FL 32837

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4.4
5 Reviews
4.4

5 Reviews

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5 Reviews of Oscar Maldonado

June 04, 2026

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Employee Rating

Was treated with respect. Was given plenty of time to look and ask questions. Felt comfortable dealing with them. Got a good car. More

by ARIXAMIROSILA
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Victor Arana

Jun 05, 2026

Universal Nissan responded

We’re so glad to hear you had a fantastic experience at Universal Nissan. Customer satisfaction is at the heart of everything we do, and it’s wonderful to know that Oscar made a positive impact on your visit. Thanks for sharing your feedback! Truly the better place to buy Gina Nava Reputation Manager gnava@universalnissan.com

May 29, 2026

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Employee Rating

Excellent attention , special thanks to the fabulous Desiree Puglia for her patience and support on buying our car More

by MARIAFERP21
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Keith Priestley, Victor Arana

May 31, 2026

Universal Nissan responded

Thanks, Maria! Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Universal Nissan. Truly the better place to buy Gina Nava Reputation Manager gnava@universalnissan.com

May 23, 2026

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Employee Rating

* Lack of customer care and service awareness * Misrepresented warranty contract * Untrustworthy * Frustrating * Disappointing * Unprofessional * Inconsistent procedures, policy awareness * More

by Yt
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Keith Priestley, Ruben Matos, Victor Arana, Juan Espinal , GM Guillermo Faria provided a resolution, demonstrated flexibility, and instructed management, including Rubin and Juan, to follow through on the customer’s concerns. Leadership is entrusted to make decisions that enhance the customer experience, build tr

May 26, 2026

Universal Nissan responded

Thank you for the update. We’re sorry to hear your experience initially left you feeling this way, but we’re glad to hear that Guillermo was able to help turn things around and work toward a resolution for your concerns. At our dealership, we strive to provide professionalism, transparency, and a positive customer experience from start to finish, and we understand how frustrating it can be when expectations are not met. We appreciate you giving us the opportunity to address the situation and improve your experience. If there is anything further we can assist you with, please don’t hesitate to reach out. We truly appreciate your feedback and your business. Gina Nava Reputation Manager gnava@universalnissan.com

May 23, 2026

Yt responded

GM Guillermo Faria provided a resolution, demonstrated flexibility, and instructed management, including Rubin and Juan, to follow through on the customer’s concerns. Leadership is entrusted to make decisions that enhance the customer experience, build trust, and encourage repeat business. Customers should never leave a dealership distressed, disappointed, or feeling disregarded—especially after completing a substantial cash transaction. A positive customer experience is what creates long-term relationships, repeat business, and referrals. We chose to do business with your dealership in good faith and expected the same level of professionalism, transparency, and support in return.

March 17, 2026

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Employee Rating

I did everything over the phone, even helped me secure the vehicle I wanted with my challenged credit. They took it very serious and helped me. Got myself an 2015 Audi s3, love the car and is in great con More

by jberm007
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jovarnette Perez

Apr 07, 2026

Universal Nissan responded

We appreciate your kind review and are thrilled to hear that Oscar made your experience at Universal Nissan exceptional. Ensuring that our customers are completely satisfied and leave with the car they want is our highest priority. Thank you for sharing your feedback! Truly the better place to buy Gina Nava Reputation Manager gnava@universalnissan.com

February 09, 2026

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Employee Rating

From start to finish everyone was professional, friendly, and courteous. I got a great deal and was very happy. More

by Vickic1978
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Feb 12, 2026

Universal Nissan responded

Vicki, Here at Universal Nissan, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience with us. It was a pleasure having you at the dealership. We appreciate your review! Truly the better place to buy Gina Nava Reputation Manager gnava@universalnissan.com

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