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Keith Priestley
Keith Priestley at Universal Nissan

Keith Priestley

Finance Manager

Universal Nissan

12785 South Orange Blossom Trail,
Orlando, FL 32837

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4.7
81 Reviews
4.7

81 Reviews

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81 Reviews of Keith Priestley

June 04, 2026

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Employee Rating

they took my needs & financial needs in consideration when I explaned my car was tottled in an accident More

by vero783
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Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Eliab Sterling , Mia front desk very helpful on the phone

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Jun 05, 2026

Universal Nissan responded

Here at Universal Nissan, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience with Sterling, and it was a pleasure having you at the dealership. We appreciate your review! Truly the better place to buy Gina Nava Reputation Manager gnava@universalnissan.com

June 04, 2026

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We found the car we needed, no surprises, no price hikes, just an honest conversation and quick service. More

by thekidd6669
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Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: William Sanchez

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Jun 05, 2026

Universal Nissan responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you. We are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new vehicle and don’t hesitate to reach out if you need anything else. Truly the better place to buy Gina Nava Reputation Manager gnava@universalnissan.com

May 29, 2026

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Excellent attention , special thanks to the fabulous Desiree Puglia for her patience and support on buying our car More

by MARIAFERP21
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Victor Arana, Oscar Maldonado

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May 31, 2026

Universal Nissan responded

Thanks, Maria! Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Universal Nissan. Truly the better place to buy Gina Nava Reputation Manager gnava@universalnissan.com

May 23, 2026

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Employee Rating

* Lack of customer care and service awareness * Misrepresented warranty contract * Untrustworthy * Frustrating * Disappointing * Unprofessional * Inconsistent procedures, policy awareness * More

by Yt
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Ruben Matos, Victor Arana, Juan Espinal, Oscar Maldonado , GM Guillermo Faria provided a resolution, demonstrated flexibility, and instructed management, including Rubin and Juan, to follow through on the customer’s concerns. Leadership is entrusted to make decisions that enhance the customer experience, build tr

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May 26, 2026

Universal Nissan responded

Thank you for the update. We’re sorry to hear your experience initially left you feeling this way, but we’re glad to hear that Guillermo was able to help turn things around and work toward a resolution for your concerns. At our dealership, we strive to provide professionalism, transparency, and a positive customer experience from start to finish, and we understand how frustrating it can be when expectations are not met. We appreciate you giving us the opportunity to address the situation and improve your experience. If there is anything further we can assist you with, please don’t hesitate to reach out. We truly appreciate your feedback and your business. Gina Nava Reputation Manager gnava@universalnissan.com

May 23, 2026

Yt responded

GM Guillermo Faria provided a resolution, demonstrated flexibility, and instructed management, including Rubin and Juan, to follow through on the customer’s concerns. Leadership is entrusted to make decisions that enhance the customer experience, build trust, and encourage repeat business. Customers should never leave a dealership distressed, disappointed, or feeling disregarded—especially after completing a substantial cash transaction. A positive customer experience is what creates long-term relationships, repeat business, and referrals. We chose to do business with your dealership in good faith and expected the same level of professionalism, transparency, and support in return.

May 21, 2026

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My experience was wonderful & Chris Oliva was excellent & very helpful & understanding in every aspect excellent person. More

by nydiar1030
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Chris Oliva

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May 23, 2026

Universal Nissan responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new vehicle and don’t hesitate to reach out if you need anything else. Truly the better place to buy Gina Nava Reputation Manager gnava@universalnissan.com

March 18, 2026

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Employee Rating

It’s been a long time since I felt like the dealership really tried to earn my business. I have been a loyal Toyota buyer for 25 yrs. I like what u are doing with the Nissan brand and your sales people More

by EHINGERB
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Juan Espinal, Thomas Delgado

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Apr 07, 2026

Universal Nissan responded

Here at Universal Nissan, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience with us, and it was a pleasure having you at the dealership. We appreciate your review! Truly the better place to buy Gina Nava Reputation Manager gnava@universalnissan.com

March 06, 2026

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Employee Rating

Our experience was flawless and we love our new (to us) car. We spoke with quite a few dealerships and Universal was the best. More

by ceciljhopper
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Juan Espinal , Derek

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Mar 11, 2026

Universal Nissan responded

Thank you so much for choosing Universal Nissan! Congrats on your new purchase and let us know if we can be of any more assistance! Truly the better place to buy Gina Nava Reputation Manager gnava@universalnissan.com

February 19, 2026

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Universal Nissan was amazing, I was so nervous going in , and just really had a few questions, I have bad credit , no money down and no co signer , but I walked in and meet Albert who is so friendly and r More

by ZWALJ001
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Albert

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Feb 20, 2026

Universal Nissan responded

We appreciate your kind review and are thrilled to hear that Albert made your experience at Universal Nissan exceptional. Ensuring that our customers are completely satisfied and leave with the car they want is our highest priority. Thank you for sharing your feedback! Truly the better place to buy Gina Nava Relationship Manager gnava@universalnissan.com

January 01, 2026

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Employee Rating

Be careful I went in pre-approved n you switched my financing from my bank to yours wasn’t happy when I found out n I returned n was told that I signed papers n nothing they can do More

by caculo7
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Sarfaraz Ahmed, Alfonso Scurry, Sam Sahman, Victor Arana, Collin Petgrave, Alex Vazquez, Oliver Bauvil

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Jan 27, 2026

Universal Nissan responded

Thank you for your feedback. We apologize that your visit didn’t go as planned and would like to understand more about your experience. Please send us a message with your contact information so we can reach out and address your concerns. It’s important to us that all our customers leave happy, and we’re disappointed that we didn’t meet that standard this time. Gina Nava Reputation Manager gnava@universalnissan.com

December 30, 2025

Dealership Rating
Employee Rating

Overall Great experience, smooth transaction with many options to choose from, would do it again., Thanks! More

by dimi0
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Sarfaraz Ahmed, Victor Arana, Gilberto Gortari , Missed her name, She helped me set up my insurance, 5 star

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Dec 30, 2025

Universal Nissan responded

Thank you for your comments on our team! We appreciate it and hope you have been enjoying your car! Truly the better place to buy Gina Nava Reputation Manager gnava@universalnissan.com

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