Victor Arana

Was treated with respect. Was given plenty of time to look and ask questions. Felt comfortable dealing with them. Got a good car. Was given plenty of time to look and ask questions. Felt comfortable dealing with them. Got a good car. More

by ARIXAMIROSILA Verified Customer Verified Customer

Report | Print

I went to Universal for a Nissan truck. I took a test drive and the salesman gave me a price. I wanted more for my trade so he got a sales manager Victor to see if it is possible. The I took a test drive and the salesman gave me a price. I wanted more for my trade so he got a sales manager Victor to see if it is possible. The sales manager Victor took over and tried to high pressure me into buying it. He replied to my objections with rude responses. This went on for a while until I stood up and loudly told him "I don't need this truck and I don't need to listen to this." Another manager came over and I told him about Victor's rude behavior. Victor doesn't work on commission so he doesn't care if the sale is lost. No more Universal Nissan for me More

Report | Print

Excellent attention , special thanks to the fabulous Desiree Puglia for her patience and support on buying our car Desiree Puglia for her patience and support on buying our car More

by MARIAFERP21 Verified Customer Verified Customer

Report | Print

* Lack of customer care and service awareness * Misrepresented warranty contract * Untrustworthy * Frustrating * Disappointing * Unprofessional * Inconsistent procedures, policy awareness * Misrepresented warranty contract * Untrustworthy * Frustrating * Disappointing * Unprofessional * Inconsistent procedures, policy awareness * Poorly handled * Lack of accountability * Weak or no communication or responses * No customer relationship awareness or flexibility to problem solve * Lack of transparency * Poor execution when delivering final product, windshield cracks, chips, mats, paint chips, dents, emergency tire kits * Lack of cross-department knowledge, policies, contracts, warranties * The experience reflected poor internal coordination and a lack of communication between departments. More

by Yt Verified Customer Verified Customer

Report | Print

All dealerships are the same; bait & switch and take up an entire day. I regret buying the scam “Certified Pre Owned” cost me $900 in repairs at the local dealership one week later and was missing bod an entire day. I regret buying the scam “Certified Pre Owned” cost me $900 in repairs at the local dealership one week later and was missing body parts, and of course Universal Nissan would not take care of it - unbelievable. More

by bd Verified Customer Verified Customer

Report | Print

Excelente atencion sobre todo Angelo Rivera, Universal Nissan me ayudo a obtener mi SUV Rogue Platinium por lease, ya que en otros dealers no tube la misma suerte. Nissan me ayudo a obtener mi SUV Rogue Platinium por lease, ya que en otros dealers no tube la misma suerte. More

by ALFREDOMLK0866 Verified Customer Verified Customer

Report | Print

It was a pleasure doing business with Universal Nissan. Sales were helpful and not aggressive. The finance department can improve with better transparency. Sales were helpful and not aggressive. The finance department can improve with better transparency. More

by Jagboy30 Verified Customer Verified Customer

Report | Print

Great customer service the best ever everyone was very understandable and care for the customer understandable and care for the customer More

by IRIS.RODRIGUEZ196026 Verified Customer Verified Customer

Report | Print

Truly thankful for Raul. He has been great, very professional and knowledgeable of everything Nissan!! He has taken the time to explain everything step by step and has answer He has been great, very professional and knowledgeable of everything Nissan!! He has taken the time to explain everything step by step and has answered all my questions! He helped me get into a 2022 Nissan Rogue (certified) and I love it. I will definitely be back for my next car!!! More

Report | Print

Great customer service from the sales department to the service department. Prompt response to customer queries service department. Prompt response to customer queries More

by HFLORES0422 Verified Customer Verified Customer

Report | Print