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Universal Hyundai

Orlando, FL

Overview
Employees
Reviews
Vehicles
4.5
4,239 Reviews
Dear Valued Customer, Welcome to Universal Hyundai! Universal Hyundai is a thriving dealership that is constantly seeking better ways to service the dedicated Hyundai vehicle owners throughout Orlando and Central Florida. Our Mission Statement With Teamwork, we will continually improve the buying and servicing experience for our customers. We strive to remain the dealer of choice in Central Florida through proper training, innovation and commitment to the total customer satisfaction. Create a rewarding environment for our employees to operate with the highest levels of honesty, trust and integrity; Our goal is to insure the growth of profitability necessary to complete Our Mission. Our e-Team Professionals We have a strong and committed Internet Sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory on-line, request more information about vehicles, set up a test drive, or inquire about financing! Why Buy at Universal Hyundai? During the process of researching the vehicles and dealerships that you would like to do business with, we wanted an opportunity to highlight to you why your purchase should be made here: Location: Universal Hyundai is located just minutes from everywhere in the Central Florida Market. We are just north of 417 on South Orange Blossom Trail in Orlando. Service: We consistently rank higher than the Southeast Region in the Initial Customer Satisfaction Index performed by Hyundai with all clients who drive home a new Hyundai from our dealership. State of the Art Facility: Our immaculate showroom and Service Department are designed with you in mind. Hungry? Enjoy various dishes, sandwiches, desserts, smoothies and specialty beverages at "Nero's Table" our own in house eatery, on-site rental service available, comfortable service lounge and complimentary nail salon.
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12801 South Orange Blossom Trail

Orlando, FL

32837

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Showing 4,239 reviews

September 29, 2024

Friendly and attentive to all needs , Extremely respectful towards wanting I wanted in a car More

by Jesse
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jacob McNeely
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Booth
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 29, 2024 -

Universal Hyundai responded

Thanks, Jesse, for sharing your thoughts about your experience with Universal Hyundai. We appreciate your business and hope to see you again soon! Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

September 29, 2024

I give all glory to God first and second I would like to thank the salesman that got me into my new car, Pablo. More

by NO20
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andres Garces
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 29, 2024 -

Universal Hyundai responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Universal Hyundai. Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

September 29, 2024

We recently bought a car for my son, and the experience was exceptional thanks to Miguel. He was amazing from start to finish — incredibly truthful, super knowledgeable, and never once did we feel pressure More

by FCOSTA.RN
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alexis Ramos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Miguel Resto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Simo Bassi
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 29, 2024 -

Universal Hyundai responded

Thank you so much for your excellent review! We are so glad that Miguel had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else. Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

September 29, 2024

Easy and fast process. Good salesman who took the time to find what we wanted More

by rlgrant3
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eric Kristan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 30, 2024 -

Universal Hyundai responded

Thanks for sharing about your experience with Universal Hyundai. Eric, Christopher, and our team appreciate your business and hope to see you again soon! Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

September 29, 2024

Excelente servicio de parte de sus empleados, especialmente Darrin Díaz, él hace tu sueño realidad More

by rubenjesus1984
Recommend Dealer
Yes
Employees Worked With
Jacob McNeely
5.0
This rating includes all reviews, with more weight given to recent reviews.
darrin diaz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Simo Bassi
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 30, 2024 -

Universal Hyundai responded

Ruben, nos alegra saber que su experiencia en Universal Hyundai fue tan positiva. Asegurarnos de que nuestros clientes encuentren el auto ideal es nuestra principal meta. Nos encantó atenderlo en el concesionario y agradecemos su reseña. ¡Realmente, el mejor lugar para comprar! Verdaderamente el mejor lugar para comprar Gina Nava Gerente de Reputación gnava1@universalhyundai.com

September 28, 2024

Friendly people, unfortunately a little too much talk about personal stuff. It shouldn’t take so long to purchase a vehicle. More

by LINDA.M
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Antonio sales Billy finance
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Sep 29, 2024 -

Universal Hyundai responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

September 27, 2024

Great sales rep and test drive. Finance department was slimey and didnt want to accept my certified chase check to force a loan. More

by Angel.C
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Carlos Roman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Simo Bassi
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 27, 2024 -

Universal Hyundai responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Gina Nava Reputation Manager gnava1@universalhyundai.com

September 26, 2024

Excelente servicio, gran variedad, excelente preparacion, excelente equipo de trabajo, disposición y amenidad, perfecto y completo More

by DAVID camacho
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Guillermo Faria
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andres Garces
5.0
This rating includes all reviews, with more weight given to recent reviews.
Giovanne Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Y la chica del seguro de cabello muy largo
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Sep 27, 2024 -

Universal Hyundai responded

Hi David: Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! All of us at Universal Hyundai are glad to have you as a customer. Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

September 24, 2024

They did everything to make the car purchase fit our budget. We are so happy!!! More

by ZABELDJONI33
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eric Matos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Kristan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ramces Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eddy Matos
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Sep 26, 2024 -

Universal Hyundai responded

Thank you for sharing your experience with us! We're happy to hear it went well and truly appreciate your feedback. Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

September 21, 2024

Miguel was an amazing sale guy ! He made us feel soo heard & understood ! He helped us get a nice car ! He deserves a raise ! More

by BARAHONAMARIANO50
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eric Kristan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Miguel Resto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 21, 2024 -

Universal Hyundai responded

Marian, Thank you for taking the time to share your thoughts on working with Miguel and our team. We're glad to hear we delivered such a great experience! Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

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