Toyota of Rockwall
Rockwall, TX
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 9:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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I have had some bad experiences with personnel in both sales and service departments with the purchase and the maintenance of this vehicle when bought new at your dealership in 2023. Your sales teams atti sales and service departments with the purchase and the maintenance of this vehicle when bought new at your dealership in 2023. Your sales teams attitude changed negatively and immediately after they found out from us that we were financing the RAV4 through our bank because they offered much better rates that Toyota could not match with the same down payment. Later with in the first maintenance visit I reported that rear hatch would not open in cold weather and the power motor always sounded under a strain when button was pushed to open. Mechanic reported "they couldn't duplicate problem in the shop,,,, so there WAS no problem to be checked". Rear hatch still will not open under power and has to be manually lifted to this day until interior of vehicle has been warmed up. Ms. Sanchez who checked us in the service department was told by one of her associates "that was the second similar problem that week". BUT, I guess that does not qualify as a problem to be fixed. Purchase and maintenance of our next new Toyota will be handled else where. More
They were very quick with my oil change. They were professional and friendly. I was there less than an hour and I didn’t even have an appointment. They were professional and friendly. I was there less than an hour and I didn’t even have an appointment. More
Excellent services as usual that I always receive here. I highly recommend this dealership. Great customer service I highly recommend this dealership. Great customer service More
Everybody was very friendly and very helpful. Made my visit less stressful. The bathrooms are clean. Place smell good. I just looked very nice. Made my visit less stressful. The bathrooms are clean. Place smell good. I just looked very nice. More
I had an ok experience. I’m thankful to have found the car I wanted but there was a lot of miscommunication. I feel like long story short I was taken advantage of and there I’m thankful to have found the car I wanted but there was a lot of miscommunication. I feel like long story short I was taken advantage of and there was no empathy or kindness overall when trying to resolve issues. The service department had poor customer service especially after coming in two weeks after buy a new car to fix my tire. The finance department also did not allow for me to express my concerns openly and was talked over and rushed to get out. I don’t think I will recommend Toyota of Rockwall especially for new time car buyers. More
My family has purchased from Toyota of Rockwall before. Very good experience. Kayden was very helpful and made everything easy. thank you, Kayden. Very good experience. Kayden was very helpful and made everything easy. thank you, Kayden. More
My husband and I purchased a Camry yesterday (7/18th). We have driven Toyotas for about 20 years and have been very pleased with the cars. We were pleased and impressed by not only your product, but als We have driven Toyotas for about 20 years and have been very pleased with the cars. We were pleased and impressed by not only your product, but also your dealership. We were most impressed with how we were helped and treated by the employees. From the time we first spoke to Dontrell Saucier, we not only were impressed about his knowledge about the vehicle that we were interested in but also his help in setting up the apps on the car when we purchased it. His personality is outstanding!!! He is a great asset to your dealership!!! Also, I would like to mention Alex,in the Finance Department who helped with all the financial paperwork. Two great employees and representatives for the Rockwall dealership!!! More
The last time I bought a vehicle was 10 years ago. I was very nervous to step foot on a dealership to “upgrade” my vehicle but I’m glad I did. Gaby was our saleswoman and from beginning to end our pro I was very nervous to step foot on a dealership to “upgrade” my vehicle but I’m glad I did. Gaby was our saleswoman and from beginning to end our process was smooth, easy and great! She’s a natural at making you feel welcomed and comfortable, she definitely knew what I was looking for. Thank you Gaby & Toyota Rockwall!! More
They DO NOT stand behind their products. They tote about being a family owned business…the family either doesn’t know or doesn’t care how poor the management is at communication and resolvin They tote about being a family owned business…the family either doesn’t know or doesn’t care how poor the management is at communication and resolving issues. We bought a vehicle for $30,000 with 25k miles on it and were told it was in great condition, tip top. Less than 24 hours later the transmission isn’t working correctly. Took a week of emailing and calling the GM, Tony Yazbeck, and manager, Steve Powell, multiple times to call us back. Tony still hasn’t...maybe he doesn’t work there anymore because of his lack of communication skills. When we finally had a *brief* conversation with Steve Powell, after a week, we are given ridiculous excuses and passing the buck, and once again haven’t heard from anyone to rectify the situation. We had to pay almost $700 to flush the transmission fluid and it still shudders. They are either incompetent, and don’t fully check their trade-in vehicles, or have no problem selling them on their lot, knowing there’s a problem, and simply don’t care. More
I had great service on my Toyota Camry when I had it towed in for leaking oil to their service center. They were fast and kept their word when working on my vehicle and had it done quickly. Would highly towed in for leaking oil to their service center. They were fast and kept their word when working on my vehicle and had it done quickly. Would highly recommend. More






