Kasey Boysaw

I have had some bad experiences with personnel in both sales and service departments with the purchase and the maintenance of this vehicle when bought new at your dealership in 2023. Your sales teams atti sales and service departments with the purchase and the maintenance of this vehicle when bought new at your dealership in 2023. Your sales teams attitude changed negatively and immediately after they found out from us that we were financing the RAV4 through our bank because they offered much better rates that Toyota could not match with the same down payment. Later with in the first maintenance visit I reported that rear hatch would not open in cold weather and the power motor always sounded under a strain when button was pushed to open. Mechanic reported "they couldn't duplicate problem in the shop,,,, so there WAS no problem to be checked". Rear hatch still will not open under power and has to be manually lifted to this day until interior of vehicle has been warmed up. Ms. Sanchez who checked us in the service department was told by one of her associates "that was the second similar problem that week". BUT, I guess that does not qualify as a problem to be fixed. Purchase and maintenance of our next new Toyota will be handled else where. More

by kennedy.jimsandy Verified Customer Verified Customer

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They were very quick with my oil change. They were professional and friendly. I was there less than an hour and I didn’t even have an appointment. They were professional and friendly. I was there less than an hour and I didn’t even have an appointment. More

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I had great service on my Toyota Camry when I had it towed in for leaking oil to their service center. They were fast and kept their word when working on my vehicle and had it done quickly. Would highly towed in for leaking oil to their service center. They were fast and kept their word when working on my vehicle and had it done quickly. Would highly recommend. More

by trevorturkaly Verified Customer Verified Customer

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They don’t make you wait to get your car in , and the person that attended me was very nice + they complete the service fast . person that attended me was very nice + they complete the service fast . More

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It’s nice to be informed of what’s happening and getting updates. Everything was great, but when I made the appointment I scheduled the brakes to be looked at again (the still sound awful when you rever updates. Everything was great, but when I made the appointment I scheduled the brakes to be looked at again (the still sound awful when you reverse) along with the 15,000 miles check-up. We were told that it would be super late before they could look at the brakes, but our appointment was scheduled at 10:30. It was just a bummer, because we had to reschedule the brakes. That means another day off going to the dealer. More

by Tgandara13 Verified Customer Verified Customer

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Great people, service and timing. The dealer is clean and comfortable. The service employee Kasey was very nice and knowledgeable. The dealer is clean and comfortable. The service employee Kasey was very nice and knowledgeable. More

by anthonychimal Verified Customer Verified Customer

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The personnel are always professional and friendly for the most part. They keep you informed on progress and let you know of any other problems and options. the most part. They keep you informed on progress and let you know of any other problems and options. More

by obsbj.raid62 Verified Customer Verified Customer

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My sales lady was very helpful and the price I paid and trade in value were fair. trade in value were fair. More

by pegtrejo Verified Customer Verified Customer

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As far as I'm concerned, they get my car up and running. I've using them since 2023 with the same car. I've using them since 2023 with the same car. More

by lanrekass1 Verified Customer Verified Customer

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The place seemed more like a country club than a dealership!! I was very impressed with the Customer Service!!! dealership!! I was very impressed with the Customer Service!!! More

by johnkellyspencer Verified Customer Verified Customer

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