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Sam Heidel
Sam Heidel at Toyota of Rockwall

Sam Heidel

Assistant Service Manager

Toyota of Rockwall

1250 E Interstate 30
Rockwall, TX 75032

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4.8
608 Reviews

I've been working in the automotive industry my whole life and professionally since 2007. My hobbies are hunting/fishing/cars and spending time with my family. Toyota of Rockwall is the place to be!

Dealership Experience

6 yrs, 3 mos

Industry Experience

19 yrs, 3 mos

Specialties & Trainings

ASE Master certified technician

Toyota Certified Service Professional

4.8

608 Reviews

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608 Reviews of Sam Heidel

October 31, 2026

Dealership Rating
Employee Rating

Great service very professional and also very quick I walk to Rosa’s cafe to get breakfast with my wife and after having breakfast service was done More

by ROBERTOHERRERA42
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mick Schott, Kasey Boysaw

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Oct 31, 2026

Toyota of Rockwall responded

We're pleased you found the service on your Toyota Tundra well handled and efficient. Thank you for the five-star rating!

October 30, 2026

Dealership Rating
Employee Rating

Sam is the best; he gets things done and keeps the customer updated throughout the process. More

by zippy357
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: The lady that checked me in, I wish I knew her name. I do remember her pretty green eyes.

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Oct 30, 2026

Toyota of Rockwall responded

We're glad Sam took care of the service on your Toyota Tundra and kept you informed along the way. Thank you for the five-star rating!

October 30, 2026

Dealership Rating
Employee Rating

I had a flat tire and they changed it but I had asked them to check the other tires and they have not. Now all 4 tires are having different air pressures and I am having to wait till the weekend to bring More

by christinemasih5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Mick Schott, Kasey Boysaw

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Nov 05, 2026

Toyota of Rockwall responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns.

October 28, 2026

Dealership Rating
Employee Rating

Sam is easy to talk to and makes sure I know my options and walks me through everything I appreciate his help everytime I come in ! More

by E mendoza
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mick Schott, Kasey Boysaw

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Oct 28, 2026

Toyota of Rockwall responded

We're glad Sam keeps your options clear and guides you through each service visit for your Toyota RAV4. Thank you for recognizing his support and how approachable he is!

October 13, 2026

Dealership Rating
Employee Rating

Great Dealership. I travel 35mins to go service my car . Very knowledgeable and carefully take the time to explain details about your vehicle. Best agents ever! More

by erlene2976
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Oct 13, 2026

Toyota of Rockwall responded

Hearing that your 35-minute drive here is worthwhile means a lot to our service team. It’s rewarding to know our detailed explanations helped you understand your RAV4 Hybrid. Thank you for trusting our service department and for such enthusiastic praise.

October 13, 2026

Dealership Rating
Employee Rating

The staff is always professional and efficient. Great communication and updates on how the service is going. More

by omgepii
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mick Schott, Kasey Boysaw, AMBER DIBASE

Print
Oct 13, 2026

Toyota of Rockwall responded

Your note about clear communication and regular updates shows how our service team prioritizes keeping you informed during your Toyota Tacoma’s service. Hearing that our staff’s professionalism and efficiency met your expectations means a lot to us.

October 09, 2026

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Employee Rating

On time and the price we agreed to. My experience was wonderful!! I will use them again. More

by jbarnett12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Oct 09, 2026

Toyota of Rockwall responded

Knowing that the service on your Toyota Tundra was on time and at the agreed price is rewarding to our service team. We’re delighted you’ll choose our dealership again.

October 07, 2026

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Employee Rating

Friendly and easy associates to talk with. Great service. My car feels brand new!!!! awesome job More

by veguz1023
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Oct 07, 2026

Toyota of Rockwall responded

Knowing you found our associates friendly and easy to talk with means a lot to our team. We’re pleased our service team could make your Toyota Avalon feel like new.

October 03, 2026

Dealership Rating
Employee Rating

Great service able to recommend and fix problems found during inspection in real time. Limited weight time More

by dschauer75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Oct 03, 2026

Toyota of Rockwall responded

Knowing that our recommendations and real-time fixes during your Toyota RAV4’s inspection met your expectations is rewarding. Hearing that your wait was minimal means a lot to our service team.

October 03, 2026

Dealership Rating
Employee Rating

No issues. Everything was fine. Thank you. No issues. Everything was fine. Thank you. Again. More

by srselectric1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mick Schott, Kasey Boysaw

Print
Oct 03, 2026

Toyota of Rockwall responded

Thank you for the five-star rating. Knowing the service on your Toyota Prius Plug-In Hybrid went smoothly means a lot to our service team.

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