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Sam Heidel
Sam Heidel at Toyota of Rockwall

Sam Heidel

Assistant Service Manager

Toyota of Rockwall

1250 E Interstate 30
Rockwall, TX 75032

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4.8
551 Reviews

I've been working in the automotive industry my whole life and professionally since 2007. My hobbies are hunting/fishing/cars and spending time with my family. Toyota of Rockwall is the place to be!

Dealership Experience

5 yrs, 10 mos

Industry Experience

18 yrs, 10 mos

Specialties & Trainings

ASE Master certified technician

Toyota Certified Service Professional

4.8

551 Reviews

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551 Reviews of Sam Heidel

June 16, 2026

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Employee Rating

I’m so THANKFUL this Service Team was there for me in Real time, they are True Experts🙌🏼 Shout Out to Service Advicer Kasey B.❣️ More

by Helen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mick Schott, Kasey Boysaw

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Jun 16, 2026

Toyota of Rockwall responded

We appreciate your kind words about our team’s expert service. We’re pleased your Kia Rio received immediate support and value the shout out to Kasey. Let us know whenever we can help again.

June 13, 2026

Dealership Rating
Employee Rating

Technician was excellent- he truly cares about his work and his customers - very knowledgeable explained what was done- great experience! More

by Rich
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mick Schott, Kasey Boysaw

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Jun 13, 2026

Toyota of Rockwall responded

It’s great to hear our technician’s expertise and clear explanations made your Toyota Corolla service a positive experience. We’re glad you felt cared for and confident in the work performed. We look forward to assisting with any future maintenance.

June 12, 2026

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Employee Rating

Easy to make an appointment and excellent service. My service appointment was great. The people are friendly and knowledgeable. More

by pattyleek
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mick Schott, Kasey Boysaw

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Jun 12, 2026

Toyota of Rockwall responded

It’s great to hear scheduling was hassle-free and our team was friendly and knowledgeable. We’re glad your Toyota Corolla Cross Hybrid service went smoothly. Thank you for the five-star rating, and we look forward to helping you again.

June 09, 2026

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Employee Rating

Came in after getting disappointed wasn't very hopeful but I'm glad to have met the wonderful staff especially Quincy who walked us through everything and the entire team for the help. More

by maureenmoki
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: QUINCY FOSTER

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Jun 10, 2026

Toyota of Rockwall responded

We’re glad Quincy and the team could guide you through every step of purchasing your used Toyota C-HR. Enjoy every moment behind the wheel and let us know if we can help in the future. Thank you for sharing your experience.

June 08, 2026

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Employee Rating

I always have a great experience at this dealership. Everyone is always friendly and helpful. I never feel pushed to do any service. More

by sandraleighroper
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mick Schott, Kasey Boysaw

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Jun 08, 2026

Toyota of Rockwall responded

We’re glad your Toyota Highlander service visits leave you feeling comfortable and never pressured. It’s great to know our team stays friendly and helpful each time. We look forward to taking care of you again.

June 05, 2026

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Employee Rating

Sam was kind, helpful and straight forward. Grateful for him being honest about diagnostic charges. More

by Mattbrusca
Recommend Dealer
Yes
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Jun 05, 2026

Toyota of Rockwall responded

What a relief to hear Sam was straightforward about the diagnostic charges during your Lexus GX 470 service. We appreciate your confidence in his guidance. We look forward to helping you again.

June 03, 2026

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Employee Rating

I believe the dealership strives to take care of it's customers. They took my car in for oil change on time and did it in a timely manner. More

by ray
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mick Schott, Kasey Boysaw

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Jun 06, 2026

Toyota of Rockwall responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

June 02, 2026

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Employee Rating

I was very pleased with the way Sam handled my situation at Rockwall Toyota.. He did everything he said he would do.. More

by carlee6064
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mick Schott, Kasey Boysaw

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Jun 02, 2026

Toyota of Rockwall responded

It’s great to hear Sam took excellent care of your Lexus ES 350 and delivered on his commitments. We appreciate you trusting us with your service needs. We look forward to supporting you again.

May 30, 2026

Dealership Rating
Employee Rating

Everyone is nice and professional. Will definitely return. Mick, kasey , and sam are great advisors More

by Tuan74415
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mick Schott, Kasey Boysaw

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May 30, 2026

Toyota of Rockwall responded

Delighted to hear our team provided friendly, professional service for your Toyota Highlander. Mick, Kasey, and Sam appreciate your kind words about their support. We look forward to caring for your Highlander again.

May 29, 2026

Dealership Rating
Employee Rating

The staff was very helpful. This location is much closer than the one I use to take it to. More convenient. More

by momathews
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mick Schott, Kasey Boysaw

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May 29, 2026

Toyota of Rockwall responded

Happy to hear our team provided such helpful service and that our closer location made things more convenient for you. We appreciate your feedback and look forward to serving you again.

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