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Sam Heidel
Sam Heidel at Toyota of Rockwall

Sam Heidel | Page 2

Assistant Service Manager

Toyota of Rockwall

1250 E Interstate 30
Rockwall, TX 75032

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4.8
608 Reviews

I've been working in the automotive industry my whole life and professionally since 2007. My hobbies are hunting/fishing/cars and spending time with my family. Toyota of Rockwall is the place to be!

Dealership Experience

6 yrs, 3 mos

Industry Experience

19 yrs, 3 mos

Specialties & Trainings

ASE Master certified technician

Toyota Certified Service Professional

4.8

608 Reviews

Write a Review

608 Reviews of Sam Heidel

September 28, 2026

Dealership Rating
Employee Rating

Thank you for my pleasant visit Saturday everyone was nice And hope my next visit are nice More

by jazzysue57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mick Schott, Kasey Boysaw

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Sep 28, 2026

Toyota of Rockwall responded

Thanks for visiting us last Saturday and sharing your five-star rating. We’re glad your RAV4 Hybrid service felt welcoming, and we look forward to your next visit.

September 25, 2026

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Employee Rating

I was able to quickly resolve the reason for my visit and make a plan for things that were discovered and how to deal with them. Grateful for the insight and the professionalism. More

by marciacastro76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 25, 2026

Toyota of Rockwall responded

Our service team was glad to resolve your Toyota Corolla’s initial concern promptly and work with you on a clear plan for the issues discovered. Hearing you appreciated our insight and professionalism means a lot to our service team.

September 18, 2026

Dealership Rating
Employee Rating

I have escalated a concern no response from leadership. Very disappointed in my first experience. More

by weezerbeth90
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: AMBER DIBASE

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Sep 27, 2026

Toyota of Rockwall responded

We're sorry that you didn't have a completely satisfying visit. We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

September 13, 2026

Dealership Rating
Employee Rating

Sam was amazing and kept me in loop during both my vehicles being serviced! Sam is was more knowledgeable than Pat Lobbs of McKinney! More

by ruben pizana
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 13, 2026

Toyota of Rockwall responded

Knowing that Sam kept you in the loop and impressed you with his expertise during the service of your Toyota Tacoma Hybrid means a lot to our team. Thank you for the five-star rating.

September 13, 2026

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Employee Rating

There's very friendly individual ,customer service are on the ball ,technician are very open More

by clairmonte_williams
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mick Schott, Kasey Boysaw

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Sep 13, 2026

Toyota of Rockwall responded

Hearing that our customer service was attentive and our technicians remained transparent means a lot to our service team. We’re glad we could keep you informed during the service on your Toyota RAV4.

September 12, 2026

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Employee Rating

Sam took real good care of me. Services was fast. I was in and out in only an hour today More

by andrew keodara
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Sep 12, 2026

Toyota of Rockwall responded

We’re glad Sam could take great care of you and complete the service on your Sequoia in just an hour. Knowing the process was efficient means a lot to our service department.

September 11, 2026

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Employee Rating

Service reps friendly, knowledgeable and efficient. Kept me informed throughout the service process. Wait area is comfortable and work was completed in short order. More

by lmcdanielgolf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mick Schott, Kasey Boysaw

Print
Sep 12, 2026

Toyota of Rockwall responded

Your note about receiving consistent updates highlights our service team’s focus on clear communication. We’re glad the waiting area met your expectations and that we could complete the service on your Toyota 4Runner promptly.

September 11, 2026

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Employee Rating

Great experience and friendly staff. Clean facility and enjoyed the coffee and cookies. Thank you team! More

by jordanw1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mick Schott, Kasey Boysaw

Print
Sep 11, 2026

Toyota of Rockwall responded

Your mention of our clean facility and friendly staff shows what we strive to provide every day. We’re glad the service on your Highlander was a positive experience. Your kind words mean a lot to our service department.

September 11, 2026

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Employee Rating

I highly recommend them; the staff is friendly, the service is good, and above all, the reception areas are very clean. More

by Rubén Ortega
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mick Schott, Kasey Boysaw , Thank you

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Sep 11, 2026

Toyota of Rockwall responded

Knowing our team’s friendly approach and attentive care for your Lexus IS 250 makes this recommendation especially rewarding. Hearing that you found our reception areas spotless means a lot to our service department.

September 08, 2026

Dealership Rating
Employee Rating

I really LOVE this dealership and the customer service thats provided. I live in Paris but I choose Rockwall Toyota instead of my local dealership. I will definitely buy my next car from them also! More

by yapetihall
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mick Schott, Kasey Boysaw

Print
Sep 08, 2026

Toyota of Rockwall responded

Knowing that you trust our service department with your Camry instead of your local dealership all the way from Paris means a lot to our service team. We’re delighted we could deliver the exceptional care you deserve and are here to help when you return for your next vehicle.

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