Mick Schott
Mick Schott at Toyota of Rockwall

Mick Schott

Assistant Service Advisor

Toyota of Rockwall

1250 E Interstate 30
Rockwall, TX 75032

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4.8
921 Reviews
4.8

921 Reviews

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921 Reviews of Mick Schott

November 05, 2026

Dealership Rating
Employee Rating

Agent very accommodating and pleasant. Felt I was not overcharged. Will go back for recommendations listed. More

by jerseyalice3
Service Price Transparency
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Recommend Dealer
Yes
Nov 05, 2026

Toyota of Rockwall responded

Knowing Mick made your Toyota Corolla service visit feel welcoming means a lot to our team. We look forward to seeing you again for the recommended work.

October 31, 2026

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Great service very professional and also very quick I walk to Rosa’s cafe to get breakfast with my wife and after having breakfast service was done More

by ROBERTOHERRERA42
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Recommend Dealer
Yes

Other Employees Tagged: Sam Heidel, Kasey Boysaw

Oct 31, 2026

Toyota of Rockwall responded

We're pleased you found the service on your Toyota Tundra well handled and efficient. Thank you for the five-star rating!

October 30, 2026

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Employee Rating

I had a flat tire and they changed it but I had asked them to check the other tires and they have not. Now all 4 tires are having different air pressures and I am having to wait till the weekend to bring More

by christinemasih5
Service Price Transparency
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Recommend Dealer
No

Other Employees Tagged: Sam Heidel, Kasey Boysaw

Nov 05, 2026

Toyota of Rockwall responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns.

October 28, 2026

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Sam is easy to talk to and makes sure I know my options and walks me through everything I appreciate his help everytime I come in ! More

by E mendoza
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Recommend Dealer
Yes

Other Employees Tagged: Sam Heidel, Kasey Boysaw

Oct 28, 2026

Toyota of Rockwall responded

We're glad Sam keeps your options clear and guides you through each service visit for your Toyota RAV4. Thank you for recognizing his support and how approachable he is!

October 25, 2026

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Everything went as planned. Recall service and setup for it were all satisfactory. All was good. More

by TIMGRYAN
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Recommend Dealer
Yes
Oct 27, 2026

Toyota of Rockwall responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Toyota of Rockwall.

October 23, 2026

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Everyone was professional and helpful. So friendly, even helped me with the coffee machine! Would recommend this dealership to my friends and family. More

by l.lowrimore59
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Service Communication
Recommend Dealer
Yes
Oct 24, 2026

Toyota of Rockwall responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Toyota of Rockwall.

October 23, 2026

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Employee Rating

Mick and the team always take the bests care of us. We appreciate everything he does! More

by JAMES
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Recommend Dealer
Yes
Oct 23, 2026

Toyota of Rockwall responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

October 21, 2026

Dealership Rating
Employee Rating

Always friendly service advisors. Minus 1 star for not checking tire pressure post rotation. And for recommending services based on mileage already completed just a few months ago. More

by dckirby2004
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Service Communication
Recommend Dealer
Yes
Oct 22, 2026

Toyota of Rockwall responded

We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future!

October 13, 2026

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Employee Rating

The staff is always professional and efficient. Great communication and updates on how the service is going. More

by omgepii
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Service Communication
Recommend Dealer
Yes
Oct 13, 2026

Toyota of Rockwall responded

Your note about clear communication and regular updates shows how our service team prioritizes keeping you informed during your Toyota Tacoma’s service. Hearing that our staff’s professionalism and efficiency met your expectations means a lot to us.

October 10, 2026

Dealership Rating
Employee Rating

Excellent service, friendly and I would definitely recommend. Was fast and I was comfortable waiting with coffee More

by Loisjlopez
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Oct 10, 2026

Toyota of Rockwall responded

Knowing that the service on your Corolla Cross was quick and that our coffee kept you comfortable is rewarding. Your recommendation means a lot to our service team.

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