Toyota of Richardson

Salesmen dealt with me in very helpful non-aggresive manner. They inquired of my desires and provided me with the needed data to make an informed decision. I had the feeling that they were working with manner. They inquired of my desires and provided me with the needed data to make an informed decision. I had the feeling that they were working with me to select the automobile that I wanted. By far the best car buying experience I've ever had. More

I have had my cars serviced all over the country. None holds a candle to Richardson Toyota. They are professional, caring, fairly priced and in every way terrific! holds a candle to Richardson Toyota. They are professional, caring, fairly priced and in every way terrific! More

After a brief test drive/chat I must say we were pleasantly surprised with this dealership. However after hashed out the numbers and placed a deposit to order the vehicle promised things started to pleasantly surprised with this dealership. However after hashed out the numbers and placed a deposit to order the vehicle promised things started to come unraveled and I mean in a hurry! On Friday we placed the order and the salesman said he would mail us a receipt and call us on Monday to confirm the deliver date. Tuesday, Wednesday came and went with no word... Called them on Thursday to hear that Jeff had gone on vacation and would be gone for 2weeks?!? EXCUSE ME WHAT DID YOU SAY?!? After trying to salvage the order with a new sales person whom by the way, said, "the one you tried to order was sold." He then proceeded to try and upgrade us to a higher sticker priced vehicle, WINK WINK! Oh no they didn't, so we cancelled the CC deposit and RAN, which is what I suggest you do if considering this dealership, especially after we never heard from them again even after we asked to speak to a manager about the situation giving them the benefit of the doubt. More

Service managers are always knowledgable and friendly. Very professional and quick service. Would highly recommend even if you did not originally purchase from Toyota of Richardson. Very professional and quick service. Would highly recommend even if you did not originally purchase from Toyota of Richardson. More

Everytime I go to this Toyota Service Center they are always friendly and keep me informed. Sometimes I just hang-out in the waiting rooms. Most often they have a driver take me home until my car is re always friendly and keep me informed. Sometimes I just hang-out in the waiting rooms. Most often they have a driver take me home until my car is ready then they come pick me up. Thanks to Matt and they crew of auto techs. More

I was treated very nice and answered all my questions very well. He also help me choose the vehicle that i want and the best and suitable for me and my family. very well. He also help me choose the vehicle that i want and the best and suitable for me and my family. More

Wouldn't go anywhere else. Terry Torbet provided an excellent sales experience and thoroughtly explained the operation of the technology. And, the service department "rocks!" excellent sales experience and thoroughtly explained the operation of the technology. And, the service department "rocks!" More

I have had the pleasure of working with Lee Schuster for the past 7-8 yrs. He has always been an exemplary service representative: courteous, knowledgeable and most importantly, forthright. He is a pleas the past 7-8 yrs. He has always been an exemplary service representative: courteous, knowledgeable and most importantly, forthright. He is a pleasure to work with. He has always ensured that the service provided is "needed," is completed with expediency and is of the highest competency and quality. Numerous times he has gone out of his to accommodate me as a customer, particularly when unexpected delays or unforeseeable situations arose. Hence, my continuing to return to the dealership where I bought my Camry. FYI: This is the second "evaluation" I have done today. I completed one over the phone this afternoon. One comment re that: the young woman who called was very personable and seemed to be competent. However, she appeared to present articulation/pronunciation difficulties which affected her intelligibility of speech. Specifically, she repeatedly mispronounced TOYOTA Of Richardson. I am a seasoned Master's Level Professional Clinical Speech Pathologist and a Consultant/Coach for Voice/Speech/Executive Presentation Skills. Unfortunately for her, her apparent articulatory difficulty was immediately evident to my ear. I would think that if this young woman works directly for Toyota Of Richardson, the owner, management and/or Marketing Department would want all representatives of the Dealership to be able to communicate the name of the company clearly and with efficacy. If more specific information is wanted, I would welcome the opportunity to speak directly to someone regarding this situation. Thank you for your time. L. Metrik More

I had my Corolla for 14 years, and I have never had any major trouble with my the car. Every time I come in for service everyone is friendly, courteous, knowledgeable about the parts, pricing and give gre major trouble with my the car. Every time I come in for service everyone is friendly, courteous, knowledgeable about the parts, pricing and give great estimates. I have worked with several of the technicians and they all have been equally helpful. I worked with Spencer this time and he was pure joy, and it was my pleasure do do business with him. I would certainly request him the next time I need service. :-) Thank you for everything Spencer!!! You Rock!!! More

service is usually great. Items are fixed and fixed right the first time. My only complaint is the cost is really high...I know labor is expensive, but Toyota seems to be higher than the competition. right the first time. My only complaint is the cost is really high...I know labor is expensive, but Toyota seems to be higher than the competition. We also drive Nissans, and their maintenance is always cheaper for the same items. $60 for an oil change and tire rotation is really steep. I am an extremely loyal Toyota owner and have been for 20 years. But if maintenance costs continue to outpace the competition, I might need to look at other brands when we decide to replace. More