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Toyota of Richardson
Richardson, TX
2,963 Reviews
Toyota of Richardson online, located in the North Dallas area offers Internet Specials on new and pre-owned Toyotas. Quick and easy quotes. We have a great selection of new cars, new trucks and pre-owned vehicles including Toyota certified. From the moment you walk into our showroom, you will know our commitment to Customer Service is second to none. We strive to provide an exceptional experience, be considerate of your time and supply all the information you are seeking. Our trained professional staff awaits the opportunity to meet you. Whether you are considering a New Toyota, quality Pre-Owned vehicle or need to use our Service, Parts or Body Shop, you've come to the right place.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 9:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday 9:00 AM - 5:00 PM
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday 9:00 AM - 5:00 PM
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Showing 2,963 reviews
October 05, 2018
Excellent! Terry provided excellent service and kept me up to date the whole time as my new truck was being built. The finance department was great and walked m Terry provided excellent service and kept me up to date the whole time as my new truck was being built. The finance department was great and walked me through everything thoroughly. More
by Tundra
Employees Worked With
October 01, 2018
Hassle Free The on line experience made the purchase of the vehicle less confrontational without any high pressure sale or gimmicks. I will consider Randy and the The on line experience made the purchase of the vehicle less confrontational without any high pressure sale or gimmicks. I will consider Randy and the dealership for future purchases. More
by Lrbaker
Employees Worked With
Brook, Randy Penn
October 01, 2018
Best experience i’ve Had! Ben Boyd was excellent! Was in and out in record time! Staff was terrific and everyone was very helpful. I would recommend this dealership highly!! Ben Boyd was excellent! Was in and out in record time! Staff was terrific and everyone was very helpful. I would recommend this dealership highly!! More
by Rodney
Employees Worked With
September 30, 2018
Sgt Joe Very positive experince. it helped I did my research ahead of time. Sales & Finance staff very professional and helpful. Good inventory and strong b Very positive experince. it helped I did my research ahead of time. Sales & Finance staff very professional and helpful. Good inventory and strong brand. j More
by Sgt Joe
Employees Worked With
Bob Bostley, Miguel Alvarez
September 14, 2018
Best car shopping experience ever! If you want to sit high, rav 4 is the way to go. If you want a seamless car shopping experience, Ryan Boyd is the sales man you need. He’s very patien If you want to sit high, rav 4 is the way to go. If you want a seamless car shopping experience, Ryan Boyd is the sales man you need. He’s very patient and helpful. 5 star for Ryan! More
by Sarah
Employees Worked With
September 11, 2018
Thieves One of my best friends became a Toyota service advisor at another Toyota dealership and I had him review my invoices on a suspicion. Toyota of Richard One of my best friends became a Toyota service advisor at another Toyota dealership and I had him review my invoices on a suspicion. Toyota of Richardson had been doing maintenance ahead of schedule that wasn't needed, charging me over list price for parts and labor, charging me for items I dont need and telling me it's part of my scheduled maintenance, and they get away with it because they type up invoices in a way that intentionally doesn't make sense so you can't figure out what they're doing and she them. My friend works at Toyota and it took him some time to even figure out what they were charging me for. Nothing but thieves and liars running this place. More
by jshepherd
Employees Worked With
Alan Bostley
August 21, 2018
Thank you Judy Deems for taking care of me and my car!!! As a 1st time owning a Toyota car and a 1st timer coming to Toyota of Richardson for a recall on my 2009 Toyota matrix, I was a Lil nervous but the re As a 1st time owning a Toyota car and a 1st timer coming to Toyota of Richardson for a recall on my 2009 Toyota matrix, I was a Lil nervous but the receptionist Courtney (hope I spell her name right) was Soo polite over the phone and when I arrived and met with my advisor Judy Deems, I was very impressed by her customer service to me. She really amazed me with her friendly smile, and great customer service. she told me that someone can drop me off at my apartment while they work on my car recall and they will also pick me up when it ready which was a big relief for me. The driver Mitch who drop me off and pick me up was very respectful and such a nice guy. Thank you Soo much Judy Deems for making me feel very welcome and comfortable and I will definitely be back in the future... If service is always this good I might definitely consider trading and buying my next car here next year. More
by Isatu Tejan
Employees Worked With
Judy Deems, Mitch
August 20, 2018
Highly recommend! Drove over 300 miles to see a car at this dealership. Car was as represented, and dealership was a pleasure to deal with. Chad is among the best I’ve Drove over 300 miles to see a car at this dealership. Car was as represented, and dealership was a pleasure to deal with. Chad is among the best I’ve ever dealt with. Wonderful to deal with and has great integrity. In a short time, car was detailed and ready to go. Great experience! More
by Outraged buyer
Employees Worked With
Chad Pillai
August 17, 2018
Great service, on time, speedy.. I have no issues taking my Highlander here! Great service and great people, plus if you get there early...DOUGHNUTS!! I've had dealings with Mr. Easy I have no issues taking my Highlander here! Great service and great people, plus if you get there early...DOUGHNUTS!! I've had dealings with Mr. Easy Newsom and Ms. Crystal Maldonado at this service center and both were very professional and knowledgeable. From my last visit, Ms. Maldonado kept me abreast of the timeline and before I left, suggested possible upcoming service. The knowledge of their service center personnel make it's easier for me to make an accurate determination on how I move forward with my vehicles maintenance. More
by mr.e.2018
Employees Worked With
Crystal Maldonado, Easy Newsome
June 12, 2018
HORRIBLE TEAM AND LEADERSHIP I visited Toyota of Richardson on Saturday, June 9th. I came in with my own financing to purchase a vehicle. I told the sales team that I had my own f I visited Toyota of Richardson on Saturday, June 9th. I came in with my own financing to purchase a vehicle. I told the sales team that I had my own financing with Capital One and I will be using them. I filled out a credit application for them to run a hard inquire with Capital One. Standard process for Capital One to know that I have found a vehicle. The salesman that was helping us, passed us to the salesman who didn't want to help us because his appointment came in. The salesman that did our paperwork wanted me to signed a blank credit application form in case there was "missing information" and they could just fill it out, if needed without me having to come back up to the dealership. I told him, that doesn't sound right and I will not be doing that. I repeatedly told salesman after salesman and even the sales manager who came out to ask me about my Capital One loan. I told him that I will be using Capital One. I did get my vehicle and later that evening, I received email alerts from my credit report. Toyota of Richardson came my credit with 4 different banks without my permission and didn't even tell me that they did. Monday, 6/11- I received a generic email, " your complete satisfaction if our goal". I replied to that email and told them, how I felt and what had happened. I, then received a call from their finance director, who to me insulted me. He asked me , DO YOU REALLY MAKE $$$ a year? It does not matter how much I make , I came in with my own financing to purchase a vehicle. I later forward my email to their customer relations manager, who does all the replies to reviews online. In email corresponded, he stated that the salesman didn't communicate to the finance guy about not getting me a better rate (APR). He apologized for my credit being ran so many times, but they were trying to help me get a better rate. The problem is, they did it without my permission and didn't tell me that they did and secondly, I told them I am going with Capital One, there was no need for them to check with other banks. He told me to feel free to dispute the credit hits. Well of course, I will, but that is me having to spend extra time and energy disputing the hits. When I came up to the dealership, everyone that called me and emailed me was " IN A MEETING" about me. They once again, passed off to another team member and that seems to be their behavior. The car I purchased was not a Toyota, but it was at their dealership. I had read other reviews and there is a lack of customer service at this dealership. Allison Truong More
by Allison Truong
Employees Worked With
Micheal Tran, Thomas Robinson, Bentley(finance director), Jonathan Glasscock and Omar.
