Toyota of Richardson

I am someone who has used the same "Mom and Pop" repair place for most of my life. Unfortunately, a move across the Metroplex made that small shop a good 60 miles away and clearly not a conveni Pop" repair place for most of my life. Unfortunately, a move across the Metroplex made that small shop a good 60 miles away and clearly not a convenient choice. After a few less-than-stellar incidents with some chain repair places, I decided to go to Toyota of Richardson. Wow- I was very impressed with their service and professionalism. And their prices were quite competitive with other repair places (I checked!). And Scott, the service adviser I dealt with, is such a pleasure to deal with. Their service (at least that which I have had done) has been fast and well priced, and they open early and stay open late, which is a huge plus for those of us who work long -and often irregular- hours. All in all, I would give Toyota of Richardson an A+++! More

After many years since purchasing a new automobile, we were ready for a real hagal to buy our new car. Unlike before, we walked into Toyota of Richardson and were greeted by a friendly sales person who m were ready for a real hagal to buy our new car. Unlike before, we walked into Toyota of Richardson and were greeted by a friendly sales person who made the entire process as easy as it ever can be in purchasing an automobile. From beginning to end, we had a very good experience with everyone we dealt with and almost every procedure we went through. Thanks to Waleed (Sales), Norm (Manager), and Brian (Finance) it was smooth sailing out the door with our new car. More

Hi I take this opportunity to Thank Robert Alicea ( Hi I take this opportunity to Thank Robert Alicea ( sales )for his wonderful friendliness & customer service. I will definitely recommend your Deal Hi I take this opportunity to Thank Robert Alicea ( sales )for his wonderful friendliness & customer service. I will definitely recommend your Dealership to my friends. Robert's way of approach & his customer centric attitude is very much appreciated. Happy New Year !!!! 2012 Warm Regards Freddy More

This dealership has always been prompt and courteous when I have taken my car in for service. I also purchased my car at this dealership and was pleased with that experience as well. The staff is knowledge I have taken my car in for service. I also purchased my car at this dealership and was pleased with that experience as well. The staff is knowledgeable and friendly. This dealership has provided great customer service! I choose to drive a little bit further to this dealership (there are other Toyota dealerships closer to where I live) because of the great experiences I have had at Toyota of Richardson! More

I have been a customer of this dealership for approx. 10 years. Lee Schuster has been my service advisor for the past 8 years. I have always been very pleased with Lee. He is courteous, efficient, reliabl years. Lee Schuster has been my service advisor for the past 8 years. I have always been very pleased with Lee. He is courteous, efficient, reliable and professional. Lee Schuster and the service dept. is what keeps me coming back to this dealership. More

I called before going to Toyota of Richardson on a highlander that was showing online. They lied just to get me in, as I found later they already had deposit on it. They showed me another one (way out highlander that was showing online. They lied just to get me in, as I found later they already had deposit on it. They showed me another one (way out of my budget) which I only agreed to look at and thats it. We started talking numbers as I wanted to find out the the value of my trade-in. As I realized that even after their best offer, it was too expensive for me, I wanted to leave. But Mr. Harmon Goins in pre-owned would not let me go without insulting me, my wife with my 9 month old getting annoyed during this conversation. He played guilt angle with me and insulted me so much for a sign on a piece of paper that I did to say that I would buy it. He would not even let me leave though I promised to call back once my kid settles down, without insulting me. It grew so much that fellow customers yelled at him for his misbehavior and walked out of the showroom. We walked out and had to wait outside in wind and cold for them to get my car back so that we could leave. I guess when higher management sensed that they might loose more customers as we left, they came running (Mr. Cesar Sotelo and their director of operations) apologizing for Mr. Goins behavior and offering us a better deal. I left at that time feeling humiliated and agonized from Toyota of Richardson. They did end up offering us a good deal just because of this episode and apologizing several times. I went back later to accept their offer and apology. I am not going back again ever though as I know that Toyota of Richardson lacks standards that can prevent horrible people such as Mr. Harmon Goins getting into the dealership and torment potential customers. Mr. Harmon Goins still works at Toyota of Richardson so buyers beware. Apparently this dealership values horrible employees more than potential polite customers. Silver Lining: I originally had my appointment with Mr. Jordan Allan (car salesman) who took very good care of us during this entire episode. He apologized several times for his superior's bad behavior. Tried to comfort us by calling while we were gone to see if we were doing ok and to offer us keep the car for the weekend for free. His follow-up after the purchase has been exceptional at several times. More

Just wanted to let you know that I am a fan. The above mentioned gentlemen gave me the best experience possible, gave me the best deal I have gotten yet, and made it a truly enjoyable experience. I am ac mentioned gentlemen gave me the best experience possible, gave me the best deal I have gotten yet, and made it a truly enjoyable experience. I am active duty military and very much appreciate the honesty, eagerness, and willingness to work with a customer. In contrast, the people in the Toyota dealership of Killeen, TX are complete idiots. This explains why I drove over three hours (one way) to work with these gentlemen. I am very happy and will recommend these individuals to my young Soldiers. Michael White More

Mr. Bryan was extremely helpful and offered suggestions that were greatly appreciated. The price of the tire was very reasonable and I was in and out in a short period of time. R. Nye that were greatly appreciated. The price of the tire was very reasonable and I was in and out in a short period of time. R. Nye More

We were greeted by our friendly salesperson, given all the time we needed to look, and then he answered questions as needed. There was no pressure, only subtle probing which is what we prefer. When we c the time we needed to look, and then he answered questions as needed. There was no pressure, only subtle probing which is what we prefer. When we came back to purchase, he recognized us immediately. We waited while our offer was considered. We quickly reached an acceptable price. The car was touched up (although very clean to begin with) while we waited. Paper work was reasonably quick as well. I don't have the name of our finance man there, but he was efficient too. The lot was really busy as it was during a sale and a Saturday. All in all a very good experience! More

I have been buying cars for over 60 years. Working with Kaelon Burks and Cesar Sotelo was the best experience I have had. They were knowledgeable, polite, not pushy and worked very hard to get me a car I Kaelon Burks and Cesar Sotelo was the best experience I have had. They were knowledgeable, polite, not pushy and worked very hard to get me a car I liked at a price I could afford. Definitely two people I trust. This is my first Toyota but as long as I live in the Dallas area it won't be my last. More