Group 1 Toyota North Austin

Group 1 Toyota North Austin responded

Hello, we're happy you found Pedro to be so supportive during your experience here at Group 1 Toyota North Austin. If you're ever in need of more help, please let us know!

Group 1 Toyota North Austin responded

Hello Stacey, thanks for your praise and kind comments about our team. If you have any further questions, please give us a call. We're always happy to help!

Group 1 Toyota North Austin responded

Hi, we're happy you found our staff to be so supportive during your experience here at Group 1 Toyota North Austin. Please let us know if there is anything else we can do for you; we are more than happy to help!

Group 1 Toyota North Austin responded

Hi, we are glad we could help. Please don't hesitate to reach out if there's anything additional we can do for you.

Group 1 Toyota North Austin responded

Dear Valued Guest, Thank you for taking the time to share your experience. We are genuinely sorry to hear that your visit left you feeling frustrated and disappointed. Being treated with courtesy and respect by every member of our team is a fundamental expectation, and we regret that this was not your experience outside of our cashier staff. Clear communication is essential, especially when a vehicle is being serviced. Having to repeatedly call for updates and receiving uncertain answers such as maybe is not acceptable, and we understand how that would lead to a lack of confidence in the process. We are addressing these concerns with our service team to reinforce consistent communication, accountability, and professionalism. Regarding the waiting area, we acknowledge that our current service lounge is limited due to our ongoing dealership-wide renovation. While construction can be disruptive, we do have additional guest accommodations available, including our main showroom and a private waiting area equipped with workspace and Wi‑Fi. We regret that these options were not clearly offered or communicated during your visit. As for the battery concern, we understand how disappointing it is to experience a failure after a recent replacement. While batteries can sometimes fail prematurely due to various factors, this is still something we would have liked the opportunity to review and explain more clearly with you at the time. Your feedback has been shared directly with our management team and will be used as a coaching opportunity to improve guest interactions and service consistency. We truly appreciate you bringing these issues to our attention. If you are open to it, we would welcome the opportunity to speak with you personally to better understand your experience and work toward restoring your confidence in our dealership. Please contact me Josephine Easter, (Service Customer Relations Manager) at Jeaster@group1auto.com or call me directly 512-458-2222 x1355.

Group 1 Toyota North Austin responded

Dear Valued Guest,   We sincerely apologize for your experience. The lack of professionalism, guidance, and communication you encountered is unacceptable and does not meet our service standards. You should have been treated with respect and clearly informed about what was done to your vehicle. We are addressing this internally and appreciate you bringing it to our attention.   You may reach out to Josephine Easter, Service Customer Relations at Jeaster@group1auto.com or call 512-458-2222 x1355 if you would like to discuss this further.

Group 1 Toyota North Austin responded

Dear Valued Guest, Thank you for taking the time to share your concerns. I sincerely apologize for the excessive wait time you experienced during your recent oil change visit. Waiting five hours for a routine service is unacceptable, and I understand how frustrating it is, especially given that you feel this has happened every time you visit our dealership. Your comments regarding the lack of teamwork are especially concerning. That is not the level of service or efficiency we strive to provide, and your feedback highlights areas where we clearly need to improve. We take responsibility for this experience and are reviewing our service processes and internal communication to prevent this from continuing. Your time is valuable, and we want your visits to be efficient, transparent, and stress-free. We are actively addressing scheduling, workflow coordination, and team accountability to ensure our customers receive timely service moving forward. We would appreciate the opportunity to earn back your trust. Please feel free to contact me, Josephine Easter directly (Customer Relations Manager) at 512-458-2222 x1355 or Jeaster@group1auto.com, so we can discuss your experience further and work toward a better outcome on your next visit.