Group 1 Toyota North Austin

My Advisor was great, Yadir Nolasco always helps me when I take my vehicle there. Services are good. I take my vehicle there. Services are good. More

I had a very disappointing experience at this dealership. From the moment I walked in, I felt like I was being pressured instead of helped. The salesperson seemed more focused on closing a deal than actually From the moment I walked in, I felt like I was being pressured instead of helped. The salesperson seemed more focused on closing a deal than actually answering my questions. When I asked about pricing and fees, I kept getting vague answers, and the numbers kept changing. The vehicle I was shown was not in the condition I was led to believe. There were issues that were never disclosed upfront, and when I brought them up, they brushed it off like it was no big deal. Communication was poor, and I felt like transparency was lacking throughout the entire process. Buying a car is a big decision, and I expected honesty and professionalism. Unfortunately, I didn’t get that here. I would not recommend this dealership based on my experience. More

Two my husband had just replaced the air cabin filter a week ago.. and they tried to upcharge me for a new one. But worst of all they didn’t have the bill ready when I wanted to check out and they sent me week ago.. and they tried to upcharge me for a new one. But worst of all they didn’t have the bill ready when I wanted to check out and they sent me this sketchy link to pay for the bill.. creepy I wouldn’t risk every goin to this location again. More

My recent visit to the dealership’s service department was frustrating from start to finish. First, the “not responsible for stolen items” sign didn’t inspire trust. I waited several minutes to even be ac was frustrating from start to finish. First, the “not responsible for stolen items” sign didn’t inspire trust. I waited several minutes to even be acknowledged, and no one greeted me. I was told the service would take one hour and that I’d get a text. After waiting an hour and 50 minutes with no update, I had to ask two people about my car, and both just told me to go find my associate myself—really poor customer service. When I finally found my associate, my car was already done, but nobody updated me. I was then directed to sign paperwork with another staff member, again with zero friendliness. When I asked what had been done, she told me to just read the paper. When I asked about the inspection results, she told me if I wanted them, I could go find the associate again—more hassle. Finally, after being dismissed, I had to find my car myself. Inside, all windows were rolled down, and plastic covers and paper mats were left behind. I had to remove them and toss them myself. Overall, the lack of communication, professionalism, and basic courtesy made this an unpleasant experience. More

Poor service. They should check all employees. Today I left my vehicle for an hour and all they did was scan it. I know how I leave my things inside. I took it to They should check all employees. Today I left my vehicle for an hour and all they did was scan it. I know how I leave my things inside. I took it to get the oil changed and they didn't do anything. More

Went in to get new key programmed - no appointment set up. Rico handled it and got me on my way in under an hour. A big thank you for your help. up. Rico handled it and got me on my way in under an hour. A big thank you for your help. More

Just know if you come here for an oil change they will find a way to sell you extra services . The service person i worked was kind and nice tho. find a way to sell you extra services . The service person i worked was kind and nice tho. More

Excelente servicio! Walter gracias por tu atención, siempre con amabilidad y profesionalismo!!! Y ahora con remodelación! Walter gracias por tu atención, siempre con amabilidad y profesionalismo!!! Y ahora con remodelación! More

100 % recomendable es el mejor dealer de todo Austin se los recomiendo mucho a todos bien agradecido con la experiencia que vivo con ellos son los mejores gracias 💪🙏 por todo los recomiendo mucho a todos bien agradecido con la experiencia que vivo con ellos son los mejores gracias 💪🙏 por todo More

Zane was great and informed me of the tests on my car and time frame to do the tests. Fortunately everything took sugnificantly less time time frame to do the tests. Fortunately everything took sugnificantly less time More