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Group 1 Toyota North Austin

Austin, TX

Overview
Employees
Reviews
Vehicles
4.2
2,835 Reviews
Toyota of North Austin is your local source for all things Toyota. We will help you find and finance the perfect vehicle for you, or you can book an appointment at our state-of-the-art service center if you need care for a Toyota you already own. Everything you will need on your car-buying and ownership journey can be found under one roof, just a short drive from Cedar Park and Leander. Get to know us a little better before you get to our showroom, where our friendly team will be ready to greet you! We’re excited to be a part of your car-shopping journey. Enjoy World-Class Customer Service at Our Austin Toyota Dealership We pride ourselves on world-class customer service, treating every customer with the attention and understanding they deserve. Your needs will be heard when you’re at Toyota of North Austin, and our team will always go the extra mile to meet them. Among the numerous services we offer, just a few highlights include: Workable leasing and financing solutions for all financial situations Certified Toyota service with a shuttle service and loaners available if needed Genuine OEM Toyota parts and accessories Complimentary snacks, drinks, and Wi-Fi while you wait And more! From the moment you walk through our front doors and as you move through our showroom, there are friendly associates in every department who are ready to help you. We Serve Areas of Cedar Park, Leander, and Round Rock While we’re located in Austin, we also serve drivers from nearby locales: Round Rock, Pflugerville, Hays, and further out. No matter where you are, getting to our dealership is easy and our team will be standing by to greet you when you arrive. Located at 8400 Research Blvd, Toyota of North Austin has the ultimate Toyota experience waiting for you. Have questions about our inventory or services? Contact us online or give us a call directly at 512-458-2331 today!
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8400 Research Boulevard

Austin, TX

78758

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Showing 2,835 reviews

March 12, 2026

Worst service experience I've ever had. Communication was non-existent, couldn't find my service person nor my car. No trust; no thank you. More

by and32
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
No clue. The text message name I received was wrong.
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Mar 12, 2026 -

Group 1 Toyota North Austin responded

Dear Valued Guest,   We’re truly sorry to hear about your experience. What you described is not the level of service we aim to provide, and we understand how frustrating it must have been not being able to reach anyone or get clear communication about your vehicle. We appreciate you bringing this to our attention, and we’d like the opportunity to make things right. If you’re willing, please contact me directly Josie Easter (Service Customer Relations) at Jeaster@group1auto.com or 512-458-2222 x1355, so we can look into what happened and restore your trust.

March 11, 2026

Services department was terrible. It took three hours to do oil change with appointment. The rear panel screw came off. I request for new screw but not getting done. I noticed it when More

by Thao Dong
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joseph Calamore
1.0
This rating includes all reviews, with more weight given to recent reviews.
Omar Aparicio
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sat Amor
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sergio Barron
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 12, 2026 -

Group 1 Toyota North Austin responded

Hi Thao, Thank you for sharing your experience. I’m very sorry for the long three‑hour wait for your oil change and for the inconvenience caused by the rear panel screw coming off afterward. You also should not have had trouble reaching our service department by phone. I’m glad our advisor was able to replace the screw quickly when you returned, but you shouldn’t have needed to make an extra trip. We’re reviewing your feedback with our team to prevent this from happening again. Please feel free to reach out to me, Josie Easter at Jeaster@group1auto.com or call 512-458-2222 x1355 directly if there’s anything more we can do.

March 10, 2026

I went to change oil with the coupon for $29 and cents I show Nikita and at the end he charged me something else and if don’t ask if my car it’s ready never said anything. More

by eduirre63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nikita
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Mar 12, 2026 -

Group 1 Toyota North Austin responded

Dear Valued Guest, Thank you for bringing this to our attention. I’m very sorry for the confusion regarding your oil change coupon and for the inconvenience of not being notified when your vehicle was ready. That’s not the experience we want for our customers. To help us look into this further and make things right, could you please share the final amount you were charged and any details from your receipt? This will help us understand what happened and address it promptly. Please reach out to me, Josie Easter (Service customer relations) at Jeaster@group1auto.com or you may call me directly at 512-458-2222 x1355.

March 09, 2026

My Service advisor was the best He was knowledgeable and gave some very important advice about my new to me truck. More

by wiliamr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan Baker
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Mar 12, 2026 -

Group 1 Toyota North Austin responded

Hello, we're happy you found our staff to be so supportive during your experience here at Group 1 Toyota North Austin. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 08, 2026

Everybody is very helpful and pleasant to be around. Always a good experience and reassuring to know my vehicle is well taken care of. Thanks. More

by TimothyMinick
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lucky
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Mar 09, 2026 -

Group 1 Toyota North Austin responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Group 1 Toyota North Austin! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 07, 2026

Es mi primera vez en Toyota y el servicio fue excelente y rápido a pesar de ir un Sábado en la mañana More

by Yamilka Benitez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rafael
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Mar 09, 2026 -

Group 1 Toyota North Austin responded

Hola Yamilka, nos alegra mucho haberte brindado una experiencia tan positiva! Si tienes alguna pregunta, no dudes en contactarnos.

March 06, 2026

Great inspection with video. Service representative got my car in for inspection in a timely manner. More

by sharongmorrone
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate
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Mar 07, 2026 -

Group 1 Toyota North Austin responded

Hi, we really appreciate your feedback! Feel free to reach out to us if you need anything. Have a wonderful day.

March 05, 2026

The prices they quote is not accurate. Every time I have service done the price is different and I have to dispute every time. But my service guy today was great. Friendly, accurate, hones More

by ecarriz624
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Yadir Nolasco (Service dept)
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Mar 07, 2026 -

Group 1 Toyota North Austin responded

Dear Valued Guest, Thank you for your feedback. We’re glad to hear your service advisor provided friendly, honest, and accurate service—our team works hard to offer that level of care to every customer. We’re sorry to learn you’ve had concerns about pricing during your visits. That’s certainly not the experience we want anyone to have. Our goal is to provide transparent, competitive pricing, and we’d appreciate the chance to review your past visits and see where the concern may be coming from. When you have a moment, please reach out to me, Josie Easter at Jeaster@group1auto.com or call me directly at 512-458-2222 x1355, if you would like to discuss this further. We’d like to ensure you feel confident in the value and service you receive here. Best Regard, Service Customer Relations - Toyota of North Austin

March 04, 2026

Exelente servicio muy amables y muy rápido con el financiamiento y sali manejando carro nuevo muchas gracias More

by Valentin Campos
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Behzad Masoumi
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 05, 2026 -

Group 1 Toyota North Austin responded

Hola Valentín, ¡nos alegra mucho haberte brindado una experiencia tan positiva! Si tienes alguna pregunta, llámanos. ¡Siempre estaremos encantados de ayudarte!

March 04, 2026

Buen trabajo de los que laboran en esta agencia lo recomiendo al 100/100 gracias More

by Yamil Noriega Galindo
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alvaro Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Angel Monquia
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Mar 07, 2026 -

Group 1 Toyota North Austin responded

Hola Yamil, ¡agradecemos mucho tu reseña positiva! Gracias de nuevo por la recomendación. ¡Que tengas un día fantástico!

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