Group 1 Toyota North Austin

Our sales person, Gustavo, was the best. While we were waiting on the boss to ok our trade in value, he had his battery powered drill to affix our brand new license plates. While we were waiting on the boss to ok our trade in value, he had his battery powered drill to affix our brand new license plates. More

Pretty horrible experience. Service adviser did not communicate the wait time for my oil change and state inspection correctly nor did they follow up when they exceeded the 1 ho Service adviser did not communicate the wait time for my oil change and state inspection correctly nor did they follow up when they exceeded the 1 hour to 1.5 hour wait time quoted. When I tried to get information from them on status of my vehicle, I was given a run around and then offensively told to “calm down.” Upon check-in, a text was sent to me that said to text questions to that phone number, but no one responded when I texted it. Further, when I called the number twice, both times, I was transferred to a line that rang with no answer and a voice message saying to try calling back another time. Finally when I went to the service desk and asked for my vehicle because it clearly wasn’t being worked on or taking far too long, they again gave me the run around telling me my service adviser wasn’t there but to speak to someone in the second row that had zero people actually at it. After pointing that out them, I went outside to try calling again for another run around ending in being transfer to a voice message and disconnected. I came back inside again where the service adviser finally was and he told me that even if services weren’t complete I would have to pay for everything. Then another agent stepped in and after he advised me to “calm down” he told the other one to go see if my car could be pulled from the service line. I did remove myself from the situation at that point, so I could calm down from the run around and being spoken to like I was a child. I went back inside and was advised they were able to get my vehicle because even after them having it for over 2 hours, they only managed to get the oil change done… in 2 hours. The only reason I gave 2 stars and not the minimum 1 star is because someone who knew they dropped the ball in this entire situation did apply a discount for the oil change they did. I told the adviser I didn’t ask for a discount, and that all of this was not necessary had they only communicated with me, and not sent me to voice messages that disconnect when I called, or not text back when I texted the number they advised me to text, or not being told to “calm down” when I was asking to get my vehicle and told that I had to pay for services possibly not rendered… Simply communicating that the state inspections take longer would have allowed me to make an informed decision of whether to wait the appropriate time frame or reschedule for another day. More

Everyone was friendly and I didn’t have to wait long for service to be completed. Good job! service to be completed. Good job! More

Our car-buying experience at Toyota of North Austin was extremely disappointing, both during the purchase and in the follow-up afterward. We felt the sales interaction was disrespectful and unprofession extremely disappointing, both during the purchase and in the follow-up afterward. We felt the sales interaction was disrespectful and unprofessional. My family was uncomfortable, and I later asked the dealership to have someone else handle our concerns. When I returned to address the problems, I did not feel that management acknowledged or took our experience seriously. The vehicle was delivered without being properly cleaned, with low fuel, and without the floor mats listed in the vehicle’s equipment paperwork. We had to purchase gas on the way home. I sent the dealership a photo showing the missing mats, the equipment listing, and documentation of the fuel purchase. My original online contact initially said she would help, but later told me she would pass the feedback to management and that it was outside her control. I was then directed to another salesperson to follow up about the mats. Several weeks later, we still have not received them. Customers should not have to chase multiple employees to receive items included with their purchase. What disappointed me most was the lack of ownership after we explained the problems and provided documentation. I regret purchasing from this dealership and cannot recommend it based on our experience. Before taking delivery, I encourage buyers to check the vehicle’s condition, fuel level, and every included accessory, and get any outstanding commitments in writing. I would welcome a management response that actually resolves the missing mats and addresses how our concerns were handled. More

Took my car in for a safety recall and it was completed ahead of schedule ahead of schedule More

I reached out to buy a used car. They were quick to respond and immediately pushed me to come in. I asked for some basic information about what their warranty would cover (specifical They were quick to respond and immediately pushed me to come in. I asked for some basic information about what their warranty would cover (specifically about KDSS, 4WD on this SUV. They wouldn't get it for me. I asked for some details and a photo under the vehicle to confirm there wasn't corrosion. They stalled. Eventually a manager texted me to confirm an appointment tomorrow (day 3), to which I told him I would come right up today as I had planned, to buy the vehicle if he could help me get a few questions answered. He said he was working on it and within minutes the sales person told me on a different text thread that it had been sold. If you aren't willing to spend hours going in to ask simple questions, while they squeeze you to close you, I'd looks elsewhere. More

Service provider Sergio Barron was professional, knowledgeable and courteous. He provided prompt services and kept me posted during the experience. knowledgeable and courteous. He provided prompt services and kept me posted during the experience. More

William and Tracey have always done a great job taking care of my cars. Thank you. care of my cars. Thank you. More