Toyota of North Austin

Perfect Experience with Salesman Mr Y Lee I'm very satisfied with my new car purchase, all because of Mr Y Lee who did an excellent job to guide me to get a perfect car for me: Give all detail I'm very satisfied with my new car purchase, all because of Mr Y Lee who did an excellent job to guide me to get a perfect car for me: Give all details before choosing car, show straightforward top options, let me experience driving with all safety functions, and get me the right price for this purchase to happen eventhough it was a very late night. After all, Mr Y Lee show me every important usage. More

Ron Muskeyvalley Ron is a very knowledgeable and honest salesman, all questions and concerns were quickly addressed and I felt at ease throughout the entire process. R Ron is a very knowledgeable and honest salesman, all questions and concerns were quickly addressed and I felt at ease throughout the entire process. Ron was amazing and professional, he knows his stuff! I trusted him and am so glad I did. He's the best at what he does! More

Got exactly what I wanted in a car. Salesperson was wonderfu Got exactly what I wanted in a used car. Salesperson was wonderful to work with. Very kind and understanding. Went over what I was looking for and put Got exactly what I wanted in a used car. Salesperson was wonderful to work with. Very kind and understanding. Went over what I was looking for and put me in the perfect car. More

awesome recommend seeing ron musketvalley. he's a great salesman. he took the time to listen and find the vehicle that was just right for me recommend seeing ron musketvalley. he's a great salesman. he took the time to listen and find the vehicle that was just right for me More

Awesome! Excellent service and very personable. All the sales and finance staff I worked with were very helpful and had great knowledge. I really appreciate al Excellent service and very personable. All the sales and finance staff I worked with were very helpful and had great knowledge. I really appreciate all options presented. More

Battery Replacement My battery had failed and I took it in for a replacement. I had 1/2 of the warranty left on the battery although it was in the car when I made the pu My battery had failed and I took it in for a replacement. I had 1/2 of the warranty left on the battery although it was in the car when I made the purchase of the vehicle from Charles Maund. I was given the new equivalent battery at 1/2 off as a result. I had no idea that I even had a warranty on the battery and expected to pay much, much more. Service was quick, personnel friendly, and certainly fair and above board with the service as has always been my experience at Charles Maund Toyota. Good people providing the best service for their clients. I'm so glad they are not only MY dealer, by my service folks too! More

Quick, efficient, Went in for 10k service on my 2016 4Runner. I do not remember the name of the person I dealt with, but overall experience was pleasant. An appointm Went in for 10k service on my 2016 4Runner. I do not remember the name of the person I dealt with, but overall experience was pleasant. An appointment was made prior to my visit and they were on time. More

Love Charles Maund Toyota Service I arrived 10 minutes early. My apt was at 3:40. Was there for a 30000 mile service. Took 2 hrs. The service was fantastic as always. The only down sid I arrived 10 minutes early. My apt was at 3:40. Was there for a 30000 mile service. Took 2 hrs. The service was fantastic as always. The only down side was the wait. Excellent customer service. Always extremely friendly. I wouldn't take my car anywhere else. More

40,000 mile service They did what they were supposed to do. It was an oil change. Pretty hard to mess up. They did finish fast. I thought they use full synthetic but They did what they were supposed to do. It was an oil change. Pretty hard to mess up. They did finish fast. I thought they use full synthetic but I guess you had to specifically ask for that. More

Not a good start to the relationship I went to this dealership looking for a Tundra. They tried to sell me a 2013 model that was clean, and we started negotiating price. Finally, they of I went to this dealership looking for a Tundra. They tried to sell me a 2013 model that was clean, and we started negotiating price. Finally, they offered $35.5k and I countered $35K. I indicated that I needed to think about it and exited the dealership. I left town for a few days when they called me to follow up, and in my absence, left a message. I returned their call but was also relegated to leaving a message. I again called about their truck and they indicated that the price was now higher for the vehicle. I walked away. Now, what they did was not wrong, but it did leave a bad taste. While they could have gained my business by honoring their offer (which I indicated I would accept), instead they decided to play the role of cheap used car broker by changing the deal. As such, I've decided not to buy from this dealership. More