Toyota of North Austin

Made the car buying process a breeze When I sent out an initial inquiry through TrueCar.com for the pricing on a new Rav4, Malia Bingham from Charles Maund Toyota was the first to respond When I sent out an initial inquiry through TrueCar.com for the pricing on a new Rav4, Malia Bingham from Charles Maund Toyota was the first to respond with my desired price range. I set up an appointment to meet with her and discuss what they had in stock, and she basically handled everything else from there with incredible thoroughness and ease. As a 30-something female who has very little experience "haggling" at dealerships (and actually has major anxiety over it,) Malia made me feel extremely comfortable from the start. She communicated thoroughly and honestly from the beginning (emails, phone calls, and anything else I needed,) and was insistent on getting me exactly the car I was looking for and for the best possible value. The dealership also made me an outstanding offer for my trade-in, which I was honestly shocked by. I had full intention of selling my old car independently, but when the dealership offered me above the Kelley Blue Book value for my car I willingly took them up on it. Once my new car arrived and it was time to actually make the purchase, (my car arrived a few days later because Malia helped special-order one of the vehicles on an incoming shipment so that I could customize the features that I wanted. Awesome!) I was in and out of the dealership within an hour and a half. And that time included the thorough demonstration of the features in my car, introducing me to the service department and getting me set up there, and making sure that I had absolutely everything that I needed. The "business office" part of it was super efficient and un-intimidating as well, for which I am very grateful. More

Fair Price and Great Service Over a 12 year period luckily only needed to come in a few times for true repairs. Both times I was very happy with both the price and quality of the Over a 12 year period luckily only needed to come in a few times for true repairs. Both times I was very happy with both the price and quality of the work done. As compared to other dealer's service shops...these folks are 5 star all the way in how they handle customers. More

I love Charles Maund Toyota This is the second time I do business at this dealership and I'm very happy with the outcome both times. The staff is so friendly and attentive, in p This is the second time I do business at this dealership and I'm very happy with the outcome both times. The staff is so friendly and attentive, in particular Ron Tiner who worked tirelessly to find the right car for me. Although it took several hours to finalize the deal not once was I frustrated. Ron made it a point to keep me informed in what he was doing and checking up on us. I highly recommend Charles Maund Toyota. More

Great experience with the place and with Manuel I was really helped, I was looking for the car that I wanted and he really got the right one for me, he struggled a lot till he got me what I wanted I was really helped, I was looking for the car that I wanted and he really got the right one for me, he struggled a lot till he got me what I wanted to the price I wanted and the payment I could afford, I totally recommend him as a salesman and as a professional at sales, he was always very respectful and had complete knowledge. More

Excellent They went and above and beyond for me! Highly recommend! Great communication and effort by the employees at Charles Maund Toyota. Malia and Steven are They went and above and beyond for me! Highly recommend! Great communication and effort by the employees at Charles Maund Toyota. Malia and Steven are the best! More

Great service I had a great experience. Thank you very much David Hardy was very helpful in getting the exact car and price I was looking for. I had a great experience. Thank you very much David Hardy was very helpful in getting the exact car and price I was looking for. More

Customer Service Experts As a member of the service industry for 20+ years, I appreciate and recognize exceptional customer service, and Manny and Elmer at Charles Maund Toyot As a member of the service industry for 20+ years, I appreciate and recognize exceptional customer service, and Manny and Elmer at Charles Maund Toyota exemplify that experience. From the moment we arrived, Manny was attentive but not forceful, knowledgable, listened to our needs and led us directly to the car we would ultimately purchase. He was so pleasant and easy to work with, my son even wanted to make sure we did business with him! He nailed it. Elmer helped us through the details of options and worked diligently to make sure he helped us make the right decision and for the right price. I appreciate their patience in our decision making, and their professionalism in finishing the sale. I will definitely recommend this dealership, and especially Manny and Elmer, to anyone I know. More

Worked with us! We went in and told the sales associate, Manuel, exactly what we wanted to spend. He was respectful of that, but there were no cars in our price range We went in and told the sales associate, Manuel, exactly what we wanted to spend. He was respectful of that, but there were no cars in our price range with the make and model we were looking for. Manuel knew we needed to find something that day, so him and his manager bent over backwards to locate what we needed. Manny worked with us in our first car buying experience, (we were completely ignorant, and it showed!) Eventually, we walked out with a beautiful car right on budget! Great experience. We weren't disappointed. More

You want the Scion iM right now. Seriously. Go get it. And if that car doesn't suite you, the lovely knowledgeable staff will be happy to assist you in finding your exact fit. Avoid S Seriously. Go get it. And if that car doesn't suite you, the lovely knowledgeable staff will be happy to assist you in finding your exact fit. Avoid Saturdays. They are slammed at that time. More

Got the exact vehicle I wanted It was a pleasure to have a sales person ( Mr. Y Lee) who knew and was able to demonstrate the features of the Rav 4. Car buying is a stressful expe It was a pleasure to have a sales person ( Mr. Y Lee) who knew and was able to demonstrate the features of the Rav 4. Car buying is a stressful experience and he made it as painless as possible. More