Omar Aparicio

Group 1 Toyota North Austin responded

Dear Tony, Thank you for bringing this to our attention. We are truly sorry to hear about your experience and understand why you are frustrated. The concerns you described regarding the engine installation, recurring vehicle issues, communication, condition of your vehicle while in our care, and the quality of the repairs do not reflect the level of service we strive to provide. We take feedback like yours very seriously, and we apologize for the disappointment and inconvenience this situation has caused. Our goal is always to provide transparent communication, quality workmanship, and professional customer care, and it is clear that we fell short of your expectations. If you would like to discuss this further, please reach out to our Service Manager, William Gregg at Wgregg@group1auto.com or call 512-458-2222   Thank you for your feedback. We value your business and hope to have the opportunity to restore your confidence in our dealership.

Group 1 Toyota North Austin responded

Thank you for your feedback. We’re glad to hear you found our team friendly, informative, and helpful. We also appreciate your patience regarding the delay at check-in and the change in service advisor availability. Your comments will be shared with our team as we continue working to improve the arrival experience. We look forward to providing an even smoother visit next time.

Group 1 Toyota North Austin responded

Hi, we are very happy to have provided you with such a positive experience! Thank you, and have a fantastic day!

Group 1 Toyota North Austin responded

Dear Valued Guest, Thank you for taking the time to share your feedback. We’re very sorry to hear that your recent visit did not meet your expectations. Providing professional, respectful service is extremely important to us, and it’s concerning to hear that you felt our team fell short. We would truly appreciate the opportunity to learn more about your experience so we can address your concerns and improve. Please reach out to Josephine Easter, (Service Customer Relations Manager) at Jeaster@group1auto.com or call 512-458-2222 x1355 if you would like to discuss this further. We value your business and hope to have the opportunity to restore your confidence in our service team.

Group 1 Toyota North Austin responded

Dear Valued Guest Thank you for your feedback. We apologize for any frustration caused by a lack of clear communication regarding the status of your vehicle repairs. We understand how important timely and accurate updates are during the service process, and we regret that we did not meet your expectations in this area. Providing consistent communication is a priority for us, and your comments will be shared with our team so we can improve our processes. Please contact Josephine Easter, (Service Customer Relations Manager) at Jeaster@group1auto.com or call 512-458-2222 x1355 if you would like to discuss this further. Thank you again for bringing this to our attention, we value your feedback and the opportunity to improve.

Group 1 Toyota North Austin responded

Dear Valued Guest, We’re very sorry to hear about your experience and appreciate you bringing your concerns to our attention. We take feedback like this seriously, especially when it comes to trust and transparency. At our service center, our goal is always to provide accurate diagnostics and recommend only the work necessary to ensure vehicle safety and performance. All diagnostic fees cover the time and expertise required to properly evaluate complex automotive systems, and we strive to communicate findings and options clearly before any work is performed. That said, we understand how this situation may have felt frustrating. Please contact me directly Josephine Easter, (Service Customer Relations) at Jeaster@group1auto.com or call 512-458-2222 x1355 , if you care to discuss this further.

Group 1 Toyota North Austin responded

Thank you for your kind feedback and for recognizing our team’s efforts. We understand your concerns regarding accessibility and traffic in our location, and we appreciate you sharing this with us. We’re glad you had a positive experience overall and hope to continue providing great service during your future visits.

Group 1 Toyota North Austin responded

Hello Davidkreedy, we're happy to hear you had such a positive experience with Phillip! Feel free to reach out to us if you need anything. Have a wonderful day.

Group 1 Toyota North Austin responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out!

Group 1 Toyota North Austin responded

Hi Thao, Thank you for sharing your experience. I’m very sorry for the long three‑hour wait for your oil change and for the inconvenience caused by the rear panel screw coming off afterward. You also should not have had trouble reaching our service department by phone. I’m glad our advisor was able to replace the screw quickly when you returned, but you shouldn’t have needed to make an extra trip. We’re reviewing your feedback with our team to prevent this from happening again. Please feel free to reach out to me, Josie Easter at Jeaster@group1auto.com or call 512-458-2222 x1355 directly if there’s anything more we can do.