Sergio Barron

Group 1 Toyota North Austin responded

Dear Tony, Thank you for bringing this to our attention. We are truly sorry to hear about your experience and understand why you are frustrated. The concerns you described regarding the engine installation, recurring vehicle issues, communication, condition of your vehicle while in our care, and the quality of the repairs do not reflect the level of service we strive to provide. We take feedback like yours very seriously, and we apologize for the disappointment and inconvenience this situation has caused. Our goal is always to provide transparent communication, quality workmanship, and professional customer care, and it is clear that we fell short of your expectations. If you would like to discuss this further, please reach out to our Service Manager, William Gregg at Wgregg@group1auto.com or call 512-458-2222   Thank you for your feedback. We value your business and hope to have the opportunity to restore your confidence in our dealership.

Group 1 Toyota North Austin responded

Dear Valued Guest, Thank you for taking the time to share your feedback. We’re very sorry to hear that your recent visit did not meet your expectations. Providing professional, respectful service is extremely important to us, and it’s concerning to hear that you felt our team fell short. We would truly appreciate the opportunity to learn more about your experience so we can address your concerns and improve. Please reach out to Josephine Easter, (Service Customer Relations Manager) at Jeaster@group1auto.com or call 512-458-2222 x1355 if you would like to discuss this further. We value your business and hope to have the opportunity to restore your confidence in our service team.

Group 1 Toyota North Austin responded

Hello, thank you; we appreciate your feedback! We are always more than happy to assist you if anything else comes up. Take care!

Group 1 Toyota North Austin responded

Dear Valued Guest Thank you for your feedback. We apologize for any frustration caused by a lack of clear communication regarding the status of your vehicle repairs. We understand how important timely and accurate updates are during the service process, and we regret that we did not meet your expectations in this area. Providing consistent communication is a priority for us, and your comments will be shared with our team so we can improve our processes. Please contact Josephine Easter, (Service Customer Relations Manager) at Jeaster@group1auto.com or call 512-458-2222 x1355 if you would like to discuss this further. Thank you again for bringing this to our attention, we value your feedback and the opportunity to improve.

Group 1 Toyota North Austin responded

Dear Valued Guest, We’re very sorry to hear about your experience and appreciate you bringing your concerns to our attention. We take feedback like this seriously, especially when it comes to trust and transparency. At our service center, our goal is always to provide accurate diagnostics and recommend only the work necessary to ensure vehicle safety and performance. All diagnostic fees cover the time and expertise required to properly evaluate complex automotive systems, and we strive to communicate findings and options clearly before any work is performed. That said, we understand how this situation may have felt frustrating. Please contact me directly Josephine Easter, (Service Customer Relations) at Jeaster@group1auto.com or call 512-458-2222 x1355 , if you care to discuss this further.

Group 1 Toyota North Austin responded

Dear Valued Guest, Thank you for sharing your experience. We’re very sorry for the frustration and disruption this situation caused, including the missed work and appointment. We understand how stressful it is when a vehicle is unexpectedly unsafe to drive and alternate transportation is required. Safety is our top priority, and when a vehicle is deemed unsafe to operate, we will not allow it to be driven. That said, we regret that the situation was not handled or communicated in a way that left you feeling unsupported. The inconvenience you described, including transportation costs and missed commitments—is not something we take lightly. Please contact Josephin Easter at Jeaste@group1auto.com or call 512-458-2222 x1355, if you would like to discuss this further. We appreciate you bringing this to our attention.

Group 1 Toyota North Austin responded

Hola, nos alegra mucho leer una reseña tan positiva sobre Group 1 Toyota North Austin. Esperamos poder serles de ayuda en el futuro. ¡Que tengan un buen día!

Group 1 Toyota North Austin responded

Thank you for your kind feedback and for recognizing our team’s efforts. We understand your concerns regarding accessibility and traffic in our location, and we appreciate you sharing this with us. We’re glad you had a positive experience overall and hope to continue providing great service during your future visits.

Group 1 Toyota North Austin responded

Dear Valued Guest,   Thank you for taking the time to share your feedback. We sincerely apologize for the extended wait time during your recent oil change visit, especially since you had a scheduled appointment. A 2.5‑hour service time for a routine oil change is unacceptable, and we understand how frustrating that must have been. We are particularly concerned to hear that this has not been your first experience with excessive wait times. This clearly does not reflect the level of efficiency and respect for our customers’ time that we strive to provide. While our dealership is currently undergoing construction, this should never compromise cleanliness or professionalism. Your comments regarding the condition of the service area are taken very seriously, as maintaining a clean and welcoming environment is a basic expectation. Additionally, we regret that your interaction with our service advisors did not meet our standards. Attentive, courteous service is non‑negotiable, and we are addressing these concerns directly with our team. Please be assured that your feedback has been shared with our service management, and we are taking steps to improve scheduling accuracy, service flow, and staff accountability to prevent this from happening again. We truly value your business and appreciate you bringing these issues to our attention. If you would be willing, we would welcome the opportunity to discuss this further and restore your confidence in our service department. Please feel free to contact me directly, Josie Easter (Service Customer Relations) at Jeaster@group1auto.com or call me at 512-458-2222 x1355. Thank you again for your honesty, and we hope to serve you better in the future.

Group 1 Toyota North Austin responded

Hello Davidkreedy, we're happy to hear you had such a positive experience with Phillip! Feel free to reach out to us if you need anything. Have a wonderful day.