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Group 1 Toyota North Austin responded

Dear Valued Guest Thank you for your feedback. We apologize for any frustration caused by a lack of clear communication regarding the status of your vehicle repairs. We understand how important timely and accurate updates are during the service process, and we regret that we did not meet your expectations in this area. Providing consistent communication is a priority for us, and your comments will be shared with our team so we can improve our processes. Please contact Josephine Easter, (Service Customer Relations Manager) at Jeaster@group1auto.com or call 512-458-2222 x1355 if you would like to discuss this further. Thank you again for bringing this to our attention, we value your feedback and the opportunity to improve.

Group 1 Toyota North Austin responded

Dear Valued Guest, We’re very sorry to hear about your experience and appreciate you bringing your concerns to our attention. We take feedback like this seriously, especially when it comes to trust and transparency. At our service center, our goal is always to provide accurate diagnostics and recommend only the work necessary to ensure vehicle safety and performance. All diagnostic fees cover the time and expertise required to properly evaluate complex automotive systems, and we strive to communicate findings and options clearly before any work is performed. That said, we understand how this situation may have felt frustrating. Please contact me directly Josephine Easter, (Service Customer Relations) at Jeaster@group1auto.com or call 512-458-2222 x1355 , if you care to discuss this further.

Group 1 Toyota North Austin responded

Thank you for your kind feedback and for recognizing our team’s efforts. We understand your concerns regarding accessibility and traffic in our location, and we appreciate you sharing this with us. We’re glad you had a positive experience overall and hope to continue providing great service during your future visits.

Group 1 Toyota North Austin responded

Hello Davidkreedy, we're happy to hear you had such a positive experience with Phillip! Feel free to reach out to us if you need anything. Have a wonderful day.

Group 1 Toyota North Austin responded

Hi Thao, Thank you for sharing your experience. I’m very sorry for the long three‑hour wait for your oil change and for the inconvenience caused by the rear panel screw coming off afterward. You also should not have had trouble reaching our service department by phone. I’m glad our advisor was able to replace the screw quickly when you returned, but you shouldn’t have needed to make an extra trip. We’re reviewing your feedback with our team to prevent this from happening again. Please feel free to reach out to me, Josie Easter at Jeaster@group1auto.com or call 512-458-2222 x1355 directly if there’s anything more we can do.

Group 1 Toyota North Austin responded

Hi, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Group 1 Toyota North Austin responded

Hi, thank you so much for the glowing review! We are thrilled to hear that you are satisfied with the work we have done for you. We always strive to deliver excellent service and results for our customers. Thank you for choosing us!

Group 1 Toyota North Austin responded

Hi, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Group 1 Toyota North Austin responded

Hello, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

Group 1 Toyota North Austin responded

Hello, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!